[AI] IRCTC became inaccessible

Kanchan Pamnani kanchanpamnani at gmail.com
Tue Sep 25 08:36:26 EDT 2018


Dhananjay and Bhiwani 
Please start drafting the Petition-atleast
 a. what is the law
b. What is wrong
c. The list of complaints/notices that you have given the provider with attachments and their responses. Ask others who have been discussing on this group whether they have sent any complaints/notices and get these too.    

When will you have the above 3 ready? Put a time limit of your choice. 
Lets talk when you are half way through the above exercise. 
Kanchan  
 

 

-----Original Message-----
From: AccessIndia [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Dhananjay Bhole
Sent: 25 September 2018 16:33
To: AccessIndia: a list for discussing accessibility and issues concerning the disabled.
Subject: Re: [AI] IRCTC became inaccessible

Dear all,

We must not tolerate inaccessibility any more. All users are not advanced users of assistive technologies and web. We must demand accessibility compliance in all the services. It is our basic human right. We must start filing PIL against such organizations. Otherwise things will not change much. Services in US and other developed countries have accessible services because several PILs are being filed there. We should start agitating against these organizations to change the senario. It is fassion of all the government organization to falsely clame that their portal is accessibility compliant. They only know the full form of Guidelines. Venders of government organizations are also cheeting to government. Evangelist should intervene and correct them. Otherwise Accessibility compliance will only be on paper and government will give us statistic's that they have made 1000 important websites accessible and spend millions of rupies.

Please demand complete accessibility compliance not any capcha like things. I will provide proof of non compliance if required for complain.

Regards





On 9/24/18, Dr. Aruni Sharma <aruni100 at gmail.com> wrote:
> Hello, While there is certain need to bring pressure upon IRCTC, 
> Please note the following: As has been mentioned previously in this list, it is possible
> to book ticket using firefox in combination with NVDA.	
>
> The user ID and password field is not accessible with jaws?
> comment: The problem is with Microsoft edge browser. The only one 
> working for us well and that too with NVDA is firefox.
>
> somehow you can manage to login. after login selection of station, 
> quota, etc are not accessible. before login the selection of above are 
> not accessible.
>
> Comment: These things can be managed well with NVDA object navigation.
>
>  Regular and advance user can manage it with trial and error. There is 
> some overlaying graphics on their page which hide the login field. 
> After long cummunication However, they have now fixed  the error of OTP.
>
> Comment: Apart from OTP I think there is also option for audio capcha, 
> although I could find it once or twice only while using google chrome 
> with chromevox. It is also possible to use irctc in a more accessible 
> way with google chrome in combination with chromevox
>
> Also now you can book concession ticket through IRCTC with escort if 
> the escort is a senior citizen. previously it was not possible.
>
> Comment: I have not noticed any such limitation. Concessional tickets 
> can be booked for blind and escort passengers using irctc.
>
> secondly, their enquiry website, www.indianrail.gov.in has now become 
> inaccessible. they have put graphical captcha on each enquiry.
>
> Comment: This problem was earlier there also but for PNR inquiry only. 
> This has now further aggravated.
> I am planning to prepare two audio walk-throughs one for booking 
> tickets using IRCTC site with NVDA and Firefox. And another one for 
> accomplishing same task with google chrome and chromevox. The IRCTC 
> rail connect app on android is also quite accessible. If there is 
> solution provided for capcha, booking rail ticket would become fully 
> accessible for a visually impaired person.
> Thanks
> Aruni.
>
> -----Original Message-----
> From: George Abraham
> Sent: Monday, September 24, 2018 11:06 AM
> To: 'AccessIndia: a list for discussing accessibility and issues 
> concerning the disabled.'
> Subject: Re: [AI] IRCTC became inaccessible
>
> Please clarify! As the letter from the IRCTC claims that all is well 
> now. Is the website accessible at present?
>
> -----Original Message-----
> From: AccessIndia [mailto:accessindia-bounces at accessindia.org.in] On 
> Behalf Of bhawani shankar verma
> Sent: Monday, September 24, 2018 10:10 AM
> To: AccessIndia: a list for discussing accessibility and issues 
> concerning the disabled.
> Subject: Re: [AI] IRCTC became inaccessible
>
> dear sazid,
>
> following is my letter to IRCTC and reply from IRCTC. I don't think 
> that apart from this correspondence, there is no track two negotiation 
> is being held with IRCTC or indian railway. however, being a railway 
> employee you may persue the matter with CRIS. the text follows:
>
> To,
> The Director
> Indian Railway Catering and Tourism Corporation Ltd., B 148, 11th 
> Floor, Statesman House, Barakhamba Road New Delhi-110001
>
> Subject: Denial of Internet ticketing facility to blind persons
>
> Dear Sir/Madam,
>
> I am writing on behalf of the visually impaired community of the country.
> Your Railway Ticketing website www.irctc.co.in has now become totally 
> inaccessible to use for the millions of blind persons in the country.
> It may be noted that with persistent advocacy and favourable court 
> orders In the court of CCPD vide Case No. 88/1101/13-14 dated 
> 06/12/2013, Bhawani Shankar Verma VS IRCTC  we had been able to get 
> the changes implemented in the earlier IRCTC website. In particular 
> OTP based verification was specially introduced as an alternative to 
> the graphical CAPTCHA. Even though the website was not fully compliant 
> to the International or National Web Accessibility Guidelines, it was 
> usable by digitally literate blind persons including myself. You may 
> be aware that even totally blind persons can use the computer and 
> internet independently using Screen Reading software (Talking software 
> like NVDA, Jaws). However, despite having this ability blind persons 
> cannot use the websites which are designed in violation of standard practices and accessibility guidelines.
> You have recently put in place a totally new website for internet 
> ticket booking. This website is unfortunately totally inaccessible for 
> blind persons and also those disabled persons who cannot use the computer mouse.
> The OTP verification feature put in place by you is of no use now. The 
> blind persons are not able to even reach to the login form.
> We have received complaints to this effect from many blind persons 
> from the country. I have also personally verified the issues with the website.
> We urge you to immediately get the website tested and retrofitted for 
> accessibility. It must be made compliant to the Web Content 
> Accessibility Guidelines version 2.0. We can assist in this process if you so desire.
> You will appreciate that blind persons like other citizens have a 
> right to use the railways and therefore should be capable of booking tickets online.
> The Ministry of Social Justice has in fact provided Online Rail 
> Reservation Concession Cards in collaboration with railways for this 
> purpose. But now with the change in the reservation website, these Cards are also of no use.
> Please take up this matter urgently and for the moment restore 
> previous version of the website. You may get the new interface tested 
> and corrected simultaneously. Any change in this kind of website 
> should be done only after disability accessibility audit since it is 
> used by persons with different capabilities and disabilities all over the country.
> I am sorry to say that if urgent action is not taken on this matter, 
> we will be forced to escalate this matter to the Government and Judiciary.
>
> Thanking you,
>
>
> (Bhawani Shankar Verma)
> Behind Bombay ricemill, Millpara,
> Durg, CG 491001
> Ph:9827157594.
>
> REPLY FROM IRCTC:
>
>   INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. (A Govt. of 
> India Enterprise-Mini Ratna)
>
>   "CIN.U7489913L1999G01101707"   : info(crirctc.com Website : www.iretc.com
>
>   Date :
>
>   No.2014/IRCTC/ERTD/E-Tickets   Date:26.07.2018
>
>   Dy. Chief Commissioner,
>
>   Department of Empowerment of Persons with Disabilities
>
>   Ministry of Social Justice and Empowerment
>
>   Government of India
>
>   New Delhi
>
>   Sub: Complaint dated 22.06.2018 of Mr. J.L Kaul, Secretary General, 
> All India Confederation of the Blind regarding inaccessible online 
> portal www.ircte.co.in
>
>   Ref: Your office letter No. 9990/1101/2018 dated 12.07.2018
>
>   With reference to above, the pointwise comments on the prayer raised 
> by complainant are as under:
>
>   It is not possible to revert to the old User Interface as New User 
> Interface has been designed to provide more and advanced features 
> looking to the present day trends in ecommerce online Travel Portals. 
> New User interface has been liked by a very large number of users.
>
>   However, to ensure that Blind persons are able to book tickets 
> without any problem and in the same manner as in the old User 
> Interface, all the functionalities like OTP in place of Captcha and keyboard navigation etc.
> have been restored in New User Interface also which were temporarily 
> not available for some time due to migration issues. Now these 
> functionalities are working properly and are at par with old User 
> Interface. In view of above explanation, need of going back to old 
> User Interface does not exist New User Interface has many new 
> functionalities like waitlist prediction etc. which were not available 
> in old User Interface and the need for the same was felt for quite some time in past.
>
>   This is being ensured, however a temporary lapse occurred due to 
> technical issues. In future, additional care will be taken.
>
>   Web accessibility has been made available at par with old User Interface.
>
>   We are sure that many persons with visual impairment might have used 
> the new User Interface after changes have been rectified. If still any 
> gap is felt by the Confederation in old User Interface and New User 
> Interface, the same may be brought to our notice for further rectification.
>
>
> -
>
>   (Sunil Kumar) GGM IT, IRCTC
>
>
> Copy: r. J.L. Kaul, Secretary General, All India Confederation of 
> Blind
>
> Regd. & Corp. Office: 11th Floor, B-148, Statesman House, Baralthamba 
> Road, New Delhi-110 001. Tel. :011-23311263-64 Fax: 011-233112% IT Deptt. :
> Internet Ticketing Center, IRCA Building. State Entry Road, New 
> Delhi-110055 Tel. : 23345804. 23345805 Fax : 011-23741117
>
>
> -----Original Message-----
> From: sazid shaik
> Sent: Monday, September 24, 2018 7:23 AM
> To: AccessIndia: a list for discussing accessibility and issues 
> concerning the disabled.
> Subject: Re: [AI] IRCTC became inaccessible
>
> Dear friends,
> As yesterday I asked the list members who can draft a letter the 
> issues facing by our blind persons do not know wether that mail hits 
> this list or not for the same once again i am writing this mail.
> please respond as early as possible.  As our GM is coming on 1st october.
>
> thanks and regards,
> sazid
>
> On 9/13/18, Yogesh Chhabra <yogesh4040 at gmail.com> wrote:
>> Dear friends as IRCTC became inaccessible so I have posted a tweet to 
>> Piyush Goyal and Railway ministry and other concerned Ministry the 
>> ministry of Electronics and information technology and its Minister 
>> Ravi Shankar Prasad. here I would like to see your replies on that we 
>> eat so that more and more efforts can be made on this issue. Below I 
>> am posting a link of my tweet
>>
>> Check out @yogesh4040’s Tweet:
>> https://twitter.com/yogesh4040/status/1040280727768641537?s=09
>>
>>
>>
>> Search for old postings at:
>> http://www.mail-archive.com/accessindia@accessindia.org.in/
>>
>> To unsubscribe send a message to
>> accessindia-request at accessindia.org.in
>> with the subject unsubscribe.
>>
>> To change your subscription to digest mode or make any other changes, 
>> please visit the list home page at 
>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.or
>> g
>> .in
>>
>>
>> Disclaimer:
>> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
>> of the person sending the mail and AI in no way relates itself to its 
>> veracity;
>>
>> 2. AI cannot be held liable for any commission/omission based on the 
>> mails sent through this mailing list..
>>
>
>
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
>
> To unsubscribe send a message to
> accessindia-request at accessindia.org.in
> with the subject unsubscribe.
>
> To change your subscription to digest mode or make any other changes, 
> please visit the list home page at 
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org
> .in
>
>
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
> of the person sending the mail and AI in no way relates itself to its 
> veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the 
> mails sent through this mailing list..
>
>
>
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
>
> To unsubscribe send a message to
> accessindia-request at accessindia.org.in
> with the subject unsubscribe.
>
> To change your subscription to digest mode or make any other changes, 
> please visit the list home page at 
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org
> .in
>
>
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
> of the person sending the mail and AI in no way relates itself to its 
> veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the 
> mails sent through this mailing list..
>
>
>
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
>
> To unsubscribe send a message to
> accessindia-request at accessindia.org.in
> with the subject unsubscribe.
>
> To change your subscription to digest mode or make any other changes, 
> please visit the list home page at 
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org
> .in
>
>
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
> of the person sending the mail and AI in no way relates itself to its 
> veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the 
> mails sent through this mailing list..
>
>
>
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
>
> To unsubscribe send a message to
> accessindia-request at accessindia.org.in
> with the subject unsubscribe.
>
> To change your subscription to digest mode or make any other changes, 
> please visit the list home page at 
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org
> .in
>
>
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
> of the person sending the mail and AI in no way relates itself to its 
> veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the 
> mails sent through this mailing list..
>
>
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
>
> To unsubscribe send a message to
> accessindia-request at accessindia.org.in
> with the subject unsubscribe.
>
> To change your subscription to digest mode or make any other changes, 
> please visit the list home page at 
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org
> .in
>
>
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
> of the person sending the mail and AI in no way relates itself to its 
> veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the 
> mails sent through this mailing list..
>


-- 

Dhananjay Bhole,
Cell: +919850123212
LinkedIn profile: https://in.linkedin.com/in/dhananjay-bhole




Search for old postings at:
http://www.mail-archive.com/accessindia@accessindia.org.in/

To unsubscribe send a message to
accessindia-request at accessindia.org.in
with the subject unsubscribe.

To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in


Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..


---
This email has been checked for viruses by AVG.
https://www.avg.com




More information about the AccessIndia mailing list