[AI] IRCTC became inaccessible

Ved vedprakash.sharma at gmail.com
Mon Sep 24 09:28:18 EDT 2018


But the railway officials are telling a lie. Let us ask for a meeting with their technical teem and demonstrate their lies in practicals.

-----Original Message-----
From: AccessIndia [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of bhawani shankar verma
Sent: Monday, September 24, 2018 10:11 AM
To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. <accessindia at accessindia.org.in>
Subject: Re: [AI] IRCTC became inaccessible

dear amar, here is my letter sent to IRCTC and their reply to AICB:

To,
The Director
Indian Railway Catering and Tourism Corporation Ltd., B 148, 11th Floor, Statesman House, Barakhamba Road New Delhi-110001

Subject: Denial of Internet ticketing facility to blind persons

Dear Sir/Madam,

I am writing on behalf of the visually impaired community of the country.
Your Railway Ticketing website www.irctc.co.in has now become totally inaccessible to use for the millions of blind persons in the country.
It may be noted that with persistent advocacy and favourable court orders In the court of CCPD vide Case No. 88/1101/13-14 dated 06/12/2013, Bhawani Shankar Verma VS IRCTC  we had been able to get the changes implemented in the earlier IRCTC website. In particular OTP based verification was specially introduced as an alternative to the graphical CAPTCHA. Even though the website was not fully compliant to the International or National Web Accessibility Guidelines, it was usable by digitally literate blind persons including myself. You may be aware that even totally blind persons can use the computer and internet independently using Screen Reading software (Talking software like NVDA, Jaws). However, despite having this ability blind persons cannot use the websites which are designed in violation of standard practices and accessibility guidelines.
You have recently put in place a totally new website for internet ticket booking. This website is unfortunately totally inaccessible for blind persons and also those disabled persons who cannot use the computer mouse. 
The OTP verification feature put in place by you is of no use now. The blind persons are not able to even reach to the login form.
We have received complaints to this effect from many blind persons from the country. I have also personally verified the issues with the website.
We urge you to immediately get the website tested and retrofitted for accessibility. It must be made compliant to the Web Content Accessibility Guidelines version 2.0. We can assist in this process if you so desire.
You will appreciate that blind persons like other citizens have a right to use the railways and therefore should be capable of booking tickets online. 
The Ministry of Social Justice has in fact provided Online Rail Reservation Concession Cards in collaboration with railways for this purpose. But now with the change in the reservation website, these Cards are also of no use.
Please take up this matter urgently and for the moment restore previous version of the website. You may get the new interface tested and corrected simultaneously. Any change in this kind of website should be done only after disability accessibility audit since it is used by persons with different capabilities and disabilities all over the country.
I am sorry to say that if urgent action is not taken on this matter, we will be forced to escalate this matter to the Government and Judiciary.

Thanking you,


(Bhawani Shankar Verma)
Behind Bombay ricemill, Millpara,
Durg, CG 491001
Ph:9827157594.

REPLY FROM IRCTC:

  INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. (A Govt. of India Enterprise-Mini Ratna)

  "CIN.U7489913L1999G01101707"   : info(crirctc.com Website : www.iretc.com

  Date :

  No.2014/IRCTC/ERTD/E-Tickets   Date:26.07.2018

  Dy. Chief Commissioner,

  Department of Empowerment of Persons with Disabilities

  Ministry of Social Justice and Empowerment

  Government of India

  New Delhi

  Sub: Complaint dated 22.06.2018 of Mr. J.L Kaul, Secretary General, All India Confederation of the Blind regarding inaccessible online portal www.ircte.co.in

  Ref: Your office letter No. 9990/1101/2018 dated 12.07.2018

  With reference to above, the pointwise comments on the prayer raised by complainant are as under:

  It is not possible to revert to the old User Interface as New User Interface has been designed to provide more and advanced features looking to the present day trends in ecommerce online Travel Portals. New User interface has been liked by a very large number of users.

  However, to ensure that Blind persons are able to book tickets without any problem and in the same manner as in the old User Interface, all the functionalities like OTP in place of Captcha and keyboard navigation etc. 
have been restored in New User Interface also which were temporarily not available for some time due to migration issues. Now these functionalities are working properly and are at par with old User Interface. In view of above explanation, need of going back to old User Interface does not exist New User Interface has many new functionalities like waitlist prediction etc. which were not available in old User Interface and the need for the same was felt for quite some time in past.

  This is being ensured, however a temporary lapse occurred due to technical issues. In future, additional care will be taken.

  Web accessibility has been made available at par with old User Interface.

  We are sure that many persons with visual impairment might have used the new User Interface after changes have been rectified. If still any gap is felt by the Confederation in old User Interface and New User Interface, the same may be brought to our notice for further rectification.


-

  (Sunil Kumar) GGM IT, IRCTC


Copy: r. J.L. Kaul, Secretary General, All India Confederation of Blind

Regd. & Corp. Office: 11th Floor, B-148, Statesman House, Baralthamba Road, New Delhi-110 001. Tel. :011-23311263-64 Fax: 011-233112% IT Deptt. : 
Internet Ticketing Center, IRCA Building. State Entry Road, New Delhi-110055 Tel. : 23345804. 23345805 Fax : 011-23741117


-----Original Message-----
From: Amar Jain
Sent: Monday, September 24, 2018 9:49 AM
To: AccessIndia: a list for discussing accessibility and issues concerning the disabled.
Subject: Re: [AI] IRCTC became inaccessible

Wasn’t Turab helping with this? Call me on 9892622230 if nobody helps.

Regards,
Amar Jain

Sent from my iPhone

> On 24-Sep-2018, at 7:23 AM, sazid shaik <ashwaqahmed.nlr at gmail.com> wrote:
>
> Dear friends,
> As yesterday I asked the list members who can draft a letter the 
> issues facing by our blind persons do not know wether that mail hits 
> this list or not for the same once again i am writing this mail.
> please respond as early as possible.  As our GM is coming on 1st 
> october.
>
> thanks and regards,
> sazid
>
>> On 9/13/18, Yogesh Chhabra <yogesh4040 at gmail.com> wrote:
>> Dear friends as IRCTC became inaccessible so I have posted a tweet to 
>> Piyush Goyal and Railway ministry and other concerned Ministry the 
>> ministry of Electronics and information technology and its Minister 
>> Ravi Shankar Prasad. here I would like to see your replies on that we 
>> eat so that more and more efforts can be made on this issue. Below I 
>> am posting a link of my tweet
>>
>> Check out @yogesh4040’s Tweet:
>> https://twitter.com/yogesh4040/status/1040280727768641537?s=09
>>
>>
>>
>> Search for old postings at:
>> http://www.mail-archive.com/accessindia@accessindia.org.in/
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>>
>>
>> Disclaimer:
>> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
>> of the person sending the mail and AI in no way relates itself to its 
>> veracity;
>>
>> 2. AI cannot be held liable for any commission/omission based on the 
>> mails sent through this mailing list..
>>
>
>
>
>
> Search for old postings at:
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> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking 
> of the person sending the mail and AI in no way relates itself to its 
> veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the 
> mails sent through this mailing list..





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person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails 
sent through this mailing list.. 





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2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..




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