[AI] HDFC Bank customers: list your challenges by this weekend

Amar Jain amarjain at amarjain.com
Thu Jun 21 13:22:50 EDT 2018


Noted Alok. Have you got yourself their braille enabled debit card? HDFC has many, but it only works with those cards.

Thank you.

Regards,
Amar Jain

Sent from my iPhone

> On 21-Jun-2018, at 8:33 PM, Alok Kaushik <alok.lists at gmail.com> wrote:
> 
> Hi  Amar,
> When we try to download historical statements, i.e. any statement older than six months, it asks for a captcha text to be entered. This captcha does not have any audio option as well. Of course this feature is reached after login, so need for a captcha at that stage does not sound very logical. I have been using HDFC net  banking for many years now and this post-login captcha was not there earlier.
> 
> When we try to view tax credit statement through net banking, it asks for captcha text to be entered. This is also after login, so not very logical. Also, once the user is redirected to  traces website, there is one more captcha to deal with anyway.
> 
> Another  issue that comes  up at times when I visit the branch is that in case of signature mismatch they say that their system does not display the photograph of the account holder, so it is difficult for them to verify. This  is the case when people at the branch know me well enough. They eventually do the work after some persuasion but the need to persuade frequently is anyway there. If their system does not display the photograph of the account holder, it is worth considering  having it there. This is based on the information provided by a branch official.
> 
> More and  more ATMs are now becoming talking ATMs. I  have noticed that many SBI, ICICI, and other bank ATMs have become widely accessible. However, HDFC Bank seems to be lagging on that front.
> 
> Thanks.
> Alok
> 
> -----Original Message-----
> From: AccessIndia [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Amar Jain
> Sent: 21 June 2018 19:21
> To: accessindia at accessindia.org.in
> Subject: [AI] HDFC Bank customers: list your challenges by this weekend
> 
> Dear All,
> 
> I have a meeting early next week with senior people of the bank. List down all specific challenges attached to disabilities vs. products and services of the bank. This needs to happen by Sunday.
> 
> Regards,
> Amar Jain
> 
> Sent from my iPhone
> 
> 
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