[AI] Complaint against denial of Internet ticketing facility to blind persons

Prashant Ranjan Verma prashant.rv at gmail.com
Sat Jun 16 04:52:12 EDT 2018


Dear all,
I have sent the following message to IRCTC on behalf of National Association
for the Blind, Delhi. You may also please take up this matter individually
or through your organizations. 

To,
The Director 
Indian Railway Catering and Tourism Corporation Ltd., 
B 148, 11th Floor, Statesman House, Barakhamba Road  
New Delhi-110001 
Tel: 011-23311263/64, 23314752 , 23314784  
Emails: info at irctc.com, ggmit at irctc.com, care at irctc.co.in .

Subject: Denial of Internet ticketing facility to blind persons 

Dear Sir/Madam,

I am writing on behalf of the visually impaired community of the country.
Your Railway Ticketing website www.irctc.co.in has now become totally
inaccessible to use for the millions of blind persons in the country. 

It may be noted that with persistent advocacy and favourable court orders we
had been able to get the changes implemented in the earlier IRCTC website.
In particular OTP based verification was specially introduced as an
alternative to the graphical CAPTCHA. Even though the website was not fully
compliant to the International or National Web Accessibility Guidelines, it
was usable by digitally literate blind persons including myself. You may be
aware that even totally blind persons can use the computer and internet
independently using Screen Reading software (Talking software like NVDA,
Jaws). However, despite having this ability blind persons cannot use the
websites which are designed in violation of standard practices and
accessibility guidelines. 

You have recently put in place a totally new website for internet ticket
booking. This website is unfortunately totally inaccessible for blind
persons and also those disabled persons who cannot use the computer mouse.
The OTP verification feature put in place by you is of no use now. The blind
persons are not able to even reach to the login form.

We have received complaints to this effect from many blind persons from the
country. I have also personally verified the issues with the website. 
We urge you to immediately get the website tested and retrofitted for
accessibility. It must be made compliant to the Web Content Accessibility
Guidelines version 2.0. We can assist in this process if you so desire. 

You will appreciate that blind persons like other citizens have a right to
use the railways and therefore should be capable of booking tickets online.
The Ministry of Social Justice has in fact provided Online Rail Reservation
Concession Cards in collaboration with railways for this purpose. But now
with the change in the reservation website, these Cards are also of no use. 

Please take up this matter urgently and for the moment restore previous
version of the website. You may get the new interface tested and corrected
simultaneously. Any change in this kind of website should be done only after
disability accessibility audit since it is used by persons with different
capabilities and disabilities all over the country. 

I am sorry to say that if urgent action is not taken on this matter, we will
be forced to escalate this matter to the Government and Judiciary. 

Thanking you, 

Prashant Ranjan Verma 
Hony. General Secretary 

 
National Association for the Blind
Sector-5, R.K. Puram, New Delhi - 110022 India 
Phones: 011 26102944, 26176379, 8826260010 
Email: info at nabdelhi.in
Website: www.nabdelhi.in
HELPLINE FOR THE BLIND 1800 300 20469  

DONATE ONLINE 
www.nabdelhi.in/donate
Income Tax exemption under Section 80G.  


-----Original Message-----
From: AccessIndia [mailto:accessindia-bounces at accessindia.org.in] On Behalf
Of Rohiet A. Patil
Sent: 15 June 2018 21:19
To: AccessIndia: a list for discussing accessibility and issues concerning
the disabled. <accessindia at accessindia.org.in>
Subject: Re: [AI] IRCTC new website, looking confusing, any clue?

I try the same on boath IE and Firefox. But I am getting a totle blank page.
Jaws is giving the message "Page has no links".

-----Original Message-----
From: Mohib Anwar Rafay
Sent: Friday, June 15, 2018 12:01 AM
To: AccessIndia: a list for discussing accessibility and issues concerning
the disabled.
Subject: Re: [AI] IRCTC new website, looking confusing, any clue?

Even with NVDA, I am unable to navigate the website. Its accessibility gone.

On 6/14/18, Faizal K A <faizal.unique at gmail.com> wrote:
> Even I too found the same problem. Its new lay out not allowing me to 
> book ticket. Then later I tried with NVDA. Here after log in button as 
> usual it asked my user name and password to enter. after doing that 
> while checking the OTP option OTP is not at all coming. I tried 
> several time. But no luck. Anyone has any suggestion?
>
>
> --
> "Develop an attitude of gratitude, and give thanks for everything that 
> happens to you, knowing that every step forward is a step toward 
> achieving something bigger and better than your current situation."
> Have a fantastic day ahead!
> Warm Regards,
> Faizal K.A
> Mobile: 09846888227.
> faizalka at experienceace.com
> faisal.vaduthala at gmail.com
> Faizal.unique at gmail.com
>
>
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
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--
Mohib Anwar Rafay

Phone: +919 555 555 765




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person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails
sent through this mailing list.. 







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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails
sent through this mailing list..




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