[AI] discrimination by spicejet

George Abraham george at eyeway.org
Thu Jul 9 01:13:39 PDT 2015


The meet and greet provision cannot  or should not be interpreted in this
manner. Blind/disabled passenger need the meet and greet service as part of
the accessibility/accommodation. It should not be treated as the regular
meet and greet service.

-----Original Message-----
From: AccessIndia [mailto:accessindia-bounces at accessindia.org.in] On Behalf
Of Amar Jain
Sent: 09 July 2015 13:33
To: accessindia
Subject: Re: [AI] discrimination by spicejet

Hi Tony,

I am a corporate lawyer working with a law firm in Mumbai. I checked
with Spice Jet and Spice Meet and Assist is a service for all
passengers. You can check the introduction and T&C here:
http://www.spicejet.com/SpiceAssist.aspx

But in no event they should deny you the meet and assist service in
compliance with DGCA guidelines without any payment whatsoever.

If you have faced such situation, and you do have payment and other
details to be able to take up with DGCA, do drop me a line. However,
given that its a service for all passengers, DGCA is unlikely to take
any strict action as the Airlines will simply say that we thought the
customer wants to avail the Meet and Assist service as a paid product
which is available for all passengers.

Nevertheless, do get in touch should you need to pursue this.

Regards,
-- 
Amar Jain.
Website: www.amarjain.com



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