[AI] Fwd: (Stupidity continues) Study on Customer Service through direct response on Bank of Baroda Web site

Ekinath Khedekar ekinath at gmail.com
Tue Jul 7 22:11:32 PDT 2015

Dear List Members,

I a week back expressed my desire to have a net banking facility from
Bank of Baroda branch at Gamdevi Grant Road, Mumbai.

I had to travel 7 odd kilo metres to do NEFT. For that first I was
asked to bring another sighted person and his id proof etc.

I laughed at it and did the needful and requested the branch manager
now to offer me net banking facility. He started giving general Gyan
about how bank tries to help everyone.

Anyways, I could see that the staff was friendly and the actual
problem was awareness of existing RBI guidelines on providing
inclusive banking services to visually challenged.

SO I politely told them to not to do favour to me and follow the
guidelines. I think they have started the process, but last night I
got this email seeking feedback.

What was queer is to see (Visually impaired) written in front of my
name. I have no qualms about it if I get desired services without

Anyways, please use the link given in the email and provide your feedback too.


---------- Forwarded message ----------
From: donotreply at bankofbaroda.com
Date: Wed, 8 Jul 2015 03:52:56 +0530
Subject: Study on Customer Service through direct response on Bank of
Baroda Web site
To: EKINATH at gmail.com


आपके सहयोग के लिए हार्दिक धन्‍यवाद. पिछले वर्ष सर्वेक्षण में प्रतिभाव
अत्‍यंत उत्‍साहपूर्वक था. इससे हमारी शाखाओं द्वारा दी जा रही हमें
ग्राहक सेवा की गुणवत्‍ता का मूल्‍यांकन करने में हमें सहायता मिली. आपके
द्वारा प्रदान किये गये अभिमत के आधार पर आपको बेहतर सेवा देने हेतु
प्रक्रियाओं में सुधार लाने हेतु प्रयास किये गये.

आपसे अभिमत प्राप्‍त करना और हमारे सिस्‍टम एवं प्रोसीजर्स में और सुधार
लाने की एक सतत गामी प्रकिया है हमने वेबसाइट पर एक सीमित अवधि के लिए
आपको मूल्‍यवान अभिमत प्राप्‍त करने हेतु लिंक प्रदान किया है.

हमारा आपसे विनम्र अनुरोध है कि आप अपने बहुमूल्‍य समय में से थोड़ा समय
हमारे लिए निकाल कर हमारी सेवाओं के बारे में उपरोक्‍त लिंक के माध्‍यम
से प्रतिभागी बनकर अपना अभिमत प्रदान करें.

हमारे सेवा में सुधार लाने हेतु आपके अभिमत का हमारे लिए बड़ा महत्‍व है.
आपके प्रतिभाव की हमें प्रतीक्षा है.

We thank you very much for your esteemed patronage. Responses to the
survey during the previous year were overwhelming and it has helped us
to evaluate & assess the quality of customer service provided at our
branches. Based on your feedback efforts are made for improvements in
the processes to serve you better.

Since receiving your feedback and improving our systems & procedures
is an ongoing process to further improve the quality of customer
service, we have provided web link online customer survey on Bank’s
Website for a limited period to accept your valuable feedback .

We request you to spare few minutes and give your valuable feedback on
our services by participating in our survey through above link.

We value your feedback in improving our services and await your response.

आपका/Yours sincerely,


(एस बी परांजपे ) /(S. B.Paranjape)

महाप्रबंधक/General Manager

(परिचालन एवं सेवाएं)/Operations & Services)

ग्राहक सेवाएं विभाग/CustomerService Department

बैंक ऑफ़ बड़ौदा/Bank of Baroda

प्रधान कार्यालय/Head Office

बड़ौदा/B A R O D A

ग्राहकों के प्रति बैंक की वचनबद्धता हेतु बीसीएसबीआई कोड के लिए
www.bankofbaroda.com/www.bcsbi.org.inपर जाये.

For BCSBI Codes of Bank’s Commitment to Customers visit
www.bankofbaroda.com / www.bcsbi.org.in

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"I am only one, but I am one. I cannot do everything, but I can do
something. And because I cannot do everything, I will not refuse to do
the something I can do. What I can do, I should do. And what I should
do, by the grace of God, I will do."

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