[AI] Q & A
ilovecold at gmail.com
Tue Sep 28 07:09:26 EDT 2010
INTERNET - IE LOSES STATUS BAR
When I start up Internet Explorer (IE), it doesn't display the status bars at
the top and bottom of the screen. I can make the menu and tool bars appear
temporarily by moving the mouse pointer over them, but how do I switch back tomy
normal view? Joan Helliwell
It looks as though you have the screen set to Full Size view. This is activated
by pressing the F11 key, and it is quite easy to do accidentally. Press the F11
key again to switch back to Normal view, which should restore your status bars.
COMPUTER UPGRADES - WHAT SHOULD I UPGRADE?
My current laptop is very old, so I'm considering investing in a new one. If
I want to still be using the new laptop years from now, what specifications
should I invest in? And how should I get rid of all the information on my old
laptop - hit it with a hammer? Janet Denyer
The brain of your computer is the CPU, so it's worth getting a fast one.
Intel's current rangeof high-performing processors are called Core i7. It's
worth noting, however, that the very fastest chips tend to be disproportionately
expensive. A 2.66 Gigahertz (GHz) i7 processor costs ukp190 -an expensive
Make sure you put in plenty of Ram, too - this isn't too expensive, so you
should be able to afford at least 4GB. And don't forget that you can always
upgrade components at a later date - the memory scanner provided by Crucial
(www.crucial.com/uk) will help identify your PC and what memory upgrade options
Your data is stored on the hard drive of your old laptop. Using a hammer to
destroy this - if you're careful - is an effective way of making sure no
one else ever accesses it.
File deletion software, however, is also effective,and would mean you're left
with a spare working laptop. Even a slow machine can be handy for browsing the
web, for instance. But make sure you back up all your files from your old
computer before you do either.
SOFTWARE DOWNLOAD - UNKNOWN DOWNLOAD
When I use IE to try and 'download [the] latest catalogue' from an auction
site I use, I get an empty browser window that simply displays 'unknown
page' at the bottom of the screen. What's going on? Alan Golding
If you're being asked to download a file, make sure that you trust the site
and that you have up-to-date security software installed first - you don't
want to download malware by mistake. But if it'sa catalogue, it's possible
that it's in a format that IE doesn't necessarily understand on its own.
For example, Adobe's PDF format. Check the website for more information, but
Adobe offers a free reader program that you can download and install from its
website at www.adobe.com.
EMAIL - NUM LOCK ERROR
Recently, a number of my contacts have been unable to contact me via e-mail
(Hotmail), whilst others are just fine. What haveI done wrong? John Redhead
As you are using Hotmail, you need to check that you have not accidently blocked
the senders' addresses. Go to Options, click on it and go to More Options
from the bottom of the menu. Go to the Safe and Blocked list and make sure the
people sending you the affected emails are not listed on your Blocked list.If
they are, you can remove them from the list and any subsequent emails they send
will then appear in your inbox.
WINDOWS - NUM LOCK ERROR
I've pressed something on my keyboard which means that when I press some
letter keys (u, i, o, j, k, l, m), I only get numbers. What's happened and
how can I type normally again? Hilary Mathison
It sounds as though you're using a laptop and have activated the Num Lock
function. This mimics the numeric keypad that's found on the right-hand side
of full-sized PC keyboards. You'll notice that the letters you mention sit
neatly belowthe 7, 8 and 9 keys, and it can be handy to use these keys if you
need to enter a lot of numbers into a spreadsheet, for example. It's easy to
switch off. Look for the Num Lock key on your laptop (you may need to press
Shift or Fn to access this) and press it again.
INTERNET - WHO'S CALLING?
When accessing the internet via AOL, we have started receiving the verbal
message: 'You have company'. We exit immediately when we receive this
warning. Is there anything we can do to prevent this intrusion? Michael
As you are using the internet via AOL's homepage and you also use their email
program, the voice you hear is AOL telling you that people in your address book
are also online so you can chat to them using AOL's Instant Messenger
facility. This is nothing to be concerned about but if you do not like it, you
could use IE as your web browser and only use AOL to view your emails.
INTERNET PASSWORDS - REMEMBER ME?
My Windows XP PC will not hold a password even when I tick the 'Remember
Password' option. The next time I log into a site, I have to re-enter my
password. How can I ensure that my PC remembers my passwords? Ronald Pink
You need to make some changes in your IE browser to do this. Open IE. Click
Tools and then Internet Options and click on the Content tab and then on the
AutoComplete button. Ensure that there is a tick by 'Usernames and passwords
on forms' and 'Prompt me to save Passwords'. The next time you log into a
site which you have ticked for Remember Password, it will rememberthe password.
OUTLOOK EXPRESS - ATTACHMENT ISSUES
I have received an email with three paperclips indicating attachments, but I am
unable to open this, as a pop-up appears saying something along the lines of:
'Microsoft deemed as unsafe'. What do I need to do to be able to open
attachments? GEOFFREY RIDDLE
Outlook Express (OE), rather than Microsoft Security, is blocking your
attachments. To enable you to be able to view attachments you need to make a
few changes to OE. Start OE and from the Tools menu, select Options. Click the
Security tab and under the Virus Protection tab untick the box labelled 'Do
not allow attachments to be saved or opened that could potentially be a
virus'. Click OK. You will now be able to receive and open attachments.
PRINTERS - PAPER JAM
My printer is a Dell All-In-One Photo 924 which has been OK until I installed a
new ink cartridge. Alignment mode was selected and the printer stopped,
indicating a paper jam. I have looked and cannot find any paper jams and yet
the message remains and the printer is non operational. Peter Donnelly
An indication of a paper jam error is unlikely to be a false alarm. Please
follow the instructions shown here to troubleshoot the issue:
Turn the printer off and on to see if it can automatically clear the jam. If
your printer shows an error code, be sure to check the printer manual to see if
that identifies the area of the printer where the jam occurred.
Turn off the printer. Remove any paper trays and inspect them for wrinkled or
damaged paper. Open any other doors that give access to the printer's paper
path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge (place it in a bag or away from
light to avoid damaging it) before reinstalling it. If you find a piece of
jammed paper, remove it by holding it with both hands and pulling firmly. The
goal here is to keep the paper from tearing. If several pieces are jammed
together, try pulling out the middle piece first to loosen the jam. Or if
several small pieces are stuck, you may need touse a pair of fine pliers or
tweezers to remove them.
If the paper does tear, try rotating the roller gears manually to free the
paper. Don't force anything. Replace the toner or ink cartridge and paper
trays, close any doors you opened and turn the printer back on.
EMAIL - PRINT PROBLEMS
I used to be able to print emails but all of a sudden this function has stopped
working. Now, when I click Print, nothing happens. How can I fix this so I can
print my emails again? George Allan
Click Start and then Run to run the Command Prompt. Type regsvr32 shdocvw.dll
(note that there is a space between the number 32 and sh). There are a number
of different problems that this will resolve, including not printing from the
web and email.
INTERNET EXPLORER - SMALL SCREEN
Since having my hard disk replaced, I now find that when I click to open a
website it covers about a quarter of the screen, and that I have to manually
click the enlarge button to maximise the screen. How can I set this to open in
a full screen mode automatically? Geoffrey Ollerhead
You need to do the following and can do it from the IE shortcut icon.
Right-click on the shortcut and then select Properties. Click on the
Shortcutand then change the value in the Run command to Maximized using the
drop-down menu. Click Apply. Now IE will open in the maximized state when
youclick on the shortcut.
Sam Diggory Southampton:
If you have a PC or laptop with an optical drive, you can use software such as
Nero or Roxio (often bundled with new computers) to turn the contents of most
software discs into an ISO file. You can then use a free program such as Daemon
Tools Lite (www.daemon-tools.cc) to use these files to create 'virtual'
drives on your PC's hard drive that work just like the original CD or DVD.
This is handy for running or installing your software on netbooks without DVD
Each issue, our Helpdesk visits a reader who needs hands-on help with a PC
Tobias Tuft's old desktop PC hadan 80GB hard drive which was reaching full
capacity. He wanted to replace it with a bigger hard drive and contacted us for
advice on selecting and installing a compatible one. We ascertained that
Tobias' system could support SATA hard drives, which are easier to install
then the older IDE hard drive technology. So we ordered a 500GB SATA hard drive
to replace Tobias' old one and even went along to his place to install it.
TO INSTALL A NEW (SATA) HARD DRIVE:
Turn off the computer and disconnect all the cables attached to it. Make sure
you're wearing an anti-static wristband, and open the case cover.
Mount the new drive into a spare drive slot. Connect the power and data cables
to this drive and connect the other end of the data cable to the motherboard,
using any socket other than the SATA1. Reconnect all the computer cables and
turn on the PC. The new drive should be recognised and you may be prompted to
Transfer data from the old drive to thenew drive using cloning software suchas
Acronis. Once this has been completed, connect the new drive to the SATA1 port.
The old drive can either be removed or used for extra storage.
Technical telepathy: 09969636745
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