[AI] Q And A
austinpinto.xaviers at gmail.com
Tue Jul 27 11:10:36 EDT 2010
hi sanjay nice mail regarding q and a but can you please tell me from
whare you get this mail? and can you please give me the subscription
link? i want to subscribe and if any1 has any such links regarding
computers please send me
On 7/22/10, Sanjay <ilovecold at gmail.com> wrote:
> POWER OUT
> Q. I recently moved my five-year-old HP PC into a different room, during
> time the power was off for 2hrs. The machine now refuses to boot up. The
> sign of life is a flashing power LED on the case. How can I fix this?
> A. It sounds as though the power supply unit (PSU) has developed a fault
> may need to be replaced. Your PC is unlikely to still be under warranty, so
> should look for a new PSU at an online retailer or local PC shop. Visit
> support page for power LED issues at tinyurl.com/ydebveq.
> MORE HASTE, LESS SPEED
> Q. I installed RegTool on my PC. Startup and running speeds were greatly
> improved and I was initially impressed. Fast-forward a few months and
> is pestering me to update it at every startup. Kaspersky blocks the
> stating that it carries a known virus. What should I do? Robert Ford
> A. The bad news, Robert, is that RegTool has been widely reported as a fake
> Registry-optimisation application. The good news is that Kaspersky is doing
> Now we have to get your system cleaned up. First, grab a copy of our old
> stalwart CCleaner ( ccleaner.com). This is a reputable system and Registry
> cleaning utility.
> Run CCleaner and have it delete all your temporary files - particularly the
> temporary internet files. Now go to Start, Search, type msconfig and press
> Enter. Click the Startup tab and deselect any programs labelled RegTool or
> those you don't recognise (you can turn them back on if you later find you
> Next, go to Start, right-click Computer, Properties, Advanced, System
> then System Protection. Click System Restore and, in the next window, tick
> box next to 'Turn off system protection'. This will turn off System Restore
> prevent you later rolling back the machine to find yourself in the same
> Now uninstall RegTool from Start, Control Panel, Programs and Features.
> Run CCleaner's Registry-cleaning utility to check for any files that have
> left behind. Also launch Kaspersky and get it to run a full system scan.
> Finally, turn System Restore back on and create a new restore point. You
> now be free of RegTool and any installation files it has left behind.
> LEFT SPEECHLESS
> Q. I'm keen to back up as much data as I can on my Windows 7 PC in case the
> hard drive dies. I've found ways to save copies of my emails, calendar
> cookies, document files and so on, but I'm stuck when it comes to backing up
> speech-recognition files. How can I do this? John Bagnall
> A. Speech-recognition profiles can be backed up using the free Microsoft
> Profile Manager tool ( tinyurl.com/qcrls). Download the program and unzip
> it to
> a safe location. Double-click SpProfileMgr.exe to launch the utility,
> the profile you want to back up and click Export.
> MONEY MATTERS
> Q I'm still using Microsoft Money 2005, but would like to transfer my
> to a more substantial package. The trouble is, I can't find any programs
> compatible with the .mbx file extension.
> Sage, Accountz, TAS, Mamut, MYOB and Quicken haven't been able to help.
> Microsoft Accounting states that you can import Money, yet Mamut (which now
> maintains this product) says otherwise. R Johnson
> A. Frustratingly, Microsoft has discontinued the UK versions of its
> packages. With the market being joined by larger, more affordable products,
> company may have decided that catering for the pound simply isn't as
> cost-effective as producing a euro version that could be used by customers
> more than a dozen countries.
> Fortunately, Microsoft Money can export files in the Quicken (.qif) format
> to tinyurl.com/ycgt2jz for instructions). Packages compatible with Quicken
> far easier to find, including Accountz, Sage and MYOB.
> You may have to perform a few tweaks to the export file before importing it
> another program, but there is plenty of advice on how to do so at the
> accounting packages' help sites.
> DELETED IDENTITY
> Q. A little while ago I deleted my user account and created a new one. I
> wrongly assumed that I'd still be able to access the files on the deleted
> account. Are they lost forever? Rob Mason
> A. When you delete a user profile you're invited to also delete their files
> folders. If you can't remember agreeing to this, look in C:\users (where C
> your main drive) for a folder containing documents from the old profile. If
> it's not there, it's been deleted.
> All hope is not lost, however, and you may find that a free file-recovery
> utility such as Recuva ( recuva.com) can turn up your missing files. Use
> 'Deep scan' option if the files have been missing for a while, but this will
> take some time to complete.
> OUT OF TUNE
> Q. My three-month-old Acer Z5610 all-in-one PC runs Windows 7. I recently
> tried to install iTunes, but AppleMobileDevice refuses to play ball. Acer
> blames Apple; Apple blames Acer. With my brand-new PC unable to run such a
> common application, I'm seriously considering returning it under the Sale of
> Goods Act. David Jackson
> A. The onus here is on Apple, not Acer, David. It's Apple's software
> failing to install, and Acer has no liability for fixing other company's
> problems. That said - and I have few details to go on - I suspect the
> may have arisen from you upgrading from one version of Windows 7 to another.
> The following tips may help you find a fix.
> Uninstall iTunes and any Apple software currently installed on your system.
> Delete any Apple folders in Program Files. Check in the Program Files (x86)
> folder too if you are running Windows 7 64bit.
> Download and install CCleaner from ccleaner.com. Run both the file and
> cleaning applications. Reboot the PC again.
> Next, head to apple.com/itunes and download the correct version of iTunes -
> you'll find separate downloads for x64 and x86 systems.
> If this doesn't fix the problem, please contact helproom at pcadvisor.co.uk and
> include the exact nature of the error messages you are receiving. We'll
> then be
> able to dig into the matter a little further.
> STAGE FRIGHT
> Q. The screen on my Toshiba 1800 laptop keeps turning itself off. The only
> to get it to come back on is by pushing the small button that tells the
> when the lid is closed. This can happen 10 times in half an hour. The
> shop wants ukp70 to fix it - is it worth it? Frederick Webster
> A. This is down to one of two things, Frederick. It's possible that the
> settings have been adjusted so that the screen turns off after a very short
> period of system idle.
> Go to Start, Control Panel, Power Settings to check whether this is the
> The second - and probably most plausible - option is that your ageing laptop
> developed a fault with the screen latch or other component connected to the
> A ribbon cable may be loose, for example. Given the initial inspection and
> possible repair cost, you may be better off instead looking for a new
> RESISTING COOKIES
> Q. Can you tell me how to permanently delete cookies from my PC? A day
> after I
> think I've done it, they're always back again. Carol
> A. Cookies will always be left on your system unless you specifically tell
> internet browser not to store them. Although you've successfully deleted
> old files, you'll collect more every time you browse the web.
> In Internet Explorer 8.0 you should go to Tools, Internet Options, Privacy,
> Advanced. Tick the box next to 'Override automatic cookie handling', then
> choose Block under 'First-party Cookies' and 'Third-party Cookies'. Also
> the box next to 'Always allow session cookies' - these are necessary for
> sites and services, such as online banking and shopping sites, to operate,
> they will still be left on your computer. Click ok to save the changes.
> Mozilla Firefox, Google Chrome, Opera, Apple Safari and other web browsers
> all have similar cookie-handling options for you to investigate.
> INDIGESTIBLE CHUNKS
> Q. My Windows XP Home PC is running very slowly, even though I've doubled
> RAM allocation to 2GB. All Microsoft updates and service packs are
> and I use Norton 360 to keep the computer clear of nasties.
> I've also tried defragging the hard drive, which the analysis tool said was
> percent fragmented. After running the defrag tool built into Windows and
> 360's Disk Optimiser, the hard drive is still 22 percent fragmented.
> Chkdsk doesn't shed any light on the matter. Can you help? Roger Papworth
> A. The fragmentation report you included with your email shows some large
> in your My Videos folder, one of which is 9GB and takes up almost 11 percent
> your hard drive's capacity. Video can't be defragmented.
> The report also shows that your page file size wasn't increased when you
> the extra RAM. The page file won't usually be defragmented as it's 'in
> Using the following steps, however, you'll be able to delete any temporary
> unused files that are taking up unnecessary disk space.
> Download and install our old favourite, CCleaner ( ccleaner.com). Run the
> cleaner utility. Also delete old Windows Update files by right-clicking My
> Computer, then choosing Manage, Services. Right-click Automatic Updates and
> select Stop. Navigate to your Windows folder and delete the
> SoftwareDistribution folder. This folder will be recreated when your PC
> If possible, transfer the contents of your My Videos folder to another
> or an external hard drive.
> Turn off the page file: right-click My Computer, then click Properties,
> Advanced, Performance, Settings, Advanced, Virtual Memory. Select Change,
> followed by 'No paging file'. Click Set, ok, press ok again and reboot.
> When the computer restarts, run the Windows Disk Defragmenter. You should
> see a lower percentage of fragmentation, although you may need to run the
> utility several times. Turn the page file back on and set it to 'System
> size' to ensure Windows is using the correct amount.
> MAVERICK MALWARE
> Q. I installed the free version of Malwarebytes Antimalware on my brand-new
> Vista PC. Every time I perform a quick scan it reports two Registry data
> infections. Super Antispyware Free, meanwhile, tells me the computer is
> The files in question are 'Hkey. Classes_Root\scrfile\shell\open\
> command\(default) (Broken. OpenCommand)' and 'Hkey.Classes_
> Root\regfile\shell\open\command\ (default) (Broken.OpenCommand)'.
> I've tried removing the files using Malwarebytes and rebooting the PC, but
> quickly reappear. Ken Reid
> a. The Registry keys you've listed are indeed related to strands of
> And it's not uncommon for such things to be recreated following a system
> To permanently delete the files, first try using a different antimalware
> program. You'll need to uninstall your current arsenal before trying other
> apps, however.
> Microsoft's free Security Essentials suite (
> is a solid choice. Download and install the program, then let it update
> Following this, run a full system scan to make sure the previous security
> software you were using didn't miss anything.
> Once any infections have been removed, consult your system's startup
> configuration. Go to Start, Search, type msconfig and press Enter. Click
> Startup tab in the System Configuration utility that appears and look for
> entries that look out of place there. In particular, check for programs you
> haven't installed and deselect them. This will stop them starting up when
> Windows loads.
> Reboot Windows and run a full system scan to check your computer is now
> It's also worth running CCleaner (ccleaner.com). This incredibly useful
> app can check the nooks and crannies in which malware may be hiding.
> Turn off System Restore to remove any old restore points that were created
> the malware was on your machine. Be sure to immediately switch System
> back on again and run through its wizard to create a new restore point.
> outlined the steps necessary for completing this process above.
> UNABLE TO UPDATE
> Q. My laptop, which runs Windows 7 64bit, frequently fails to install
> Update files. What should I do? Ralph Strandmann
> A. It sounds as though you've got corrupt Windows Update files, Ralph.
> that the good files have already been applied, it's safe to delete all the
> update files stored on your PC. You should then be able to successfully
> download and update those that previously failed.
> Right-click My Computer and select Manage. Expand 'Services and
> then choose Services. Right-click Automatic Updates and choose Stop.
> Next, navigate to the Windows System folder (C:\Windows, where C is your
> drive) and delete the SoftwareDistribution folder located there.
> Reboot the PC, then run Windows Update to download and install any new or
> missing updates.
> This should fix the problem. If the problem continues, deselect the update
> Windows Update and Windows won't attempt to install it again.
> A DIMM VIEW
> Q. I bought two matching RAM modules for my father's Dell Dimension 4600 PC
> after checking they were the correct type and size. But after installing
> in the 'Dimm 1' and 'Dimm 2' slots, the computer displays the dreaded blue
> screen of death. When I reinstall the old RAM, all is well again. What
> have I
> done wrong? Phil Moore
> A. You've bought the correct RAM for your Dimension 4600. The RAM in this
> system works in dual-channel mode, meaning you can fit a matching pair of
> modules in either 'Dimm 1' and 'Dimm 2' or 'Dimm 3' and 'Dimm 4' if you're
> adding more of the same type of RAM modules.
> However, it's possible that you have purchased a faulty stick of RAM. An
> way to check is to install one 1GB module in the Dimm 1 slot and power up
> PC. If it works, this stick is fine. Do the same for the other Dimm you
> If both modules work fine on their own, you may need to download and install
> latest Bios from the Dell support site. The last update was released in
> September 2004, however, so it's likely that this has already been
> Having done this, try installing both modules again.
> If the problem persists, revert to the PC's original RAM configuration and
> download one of the many memory-checking utilities available at
> tinyurl.com/2lqo2. Use it to check the individual modules for faults.
> If a fault is discovered, contact the supplier for a replacement.
> Remember to earth yourself against a radiator or other metal object before
> handling and installing any component in your computer.
> YOUTUBE YEARNING
> Q. I was interested to read Missing YouTube (March 2010 issue, page 104),
> which A Cutler had upgraded to Windows 7 64bit and could no longer view
> content. I am about to take delivery of a new Windows 7 64bit PC. I too
> to watch YouTube. Does your advice mean I need to opt for the 32bit version
> the operating system instead? Carole Ellis
> A. Don't panic, Carole, you'll be able to watch YouTube video on your new
> just fine.
> The chances are your computer will arrive without Flash installed, but
> you visit a Flash-based website such as YouTube, you'll be invited to
> it. If you're using Internet Explorer, go to adobe.com and click the 'Get
> Flash Player' link. The wizard will then talk you though the very simple
> of downloading and installing Flash.
> You'll need to repeat this process in Firefox if you also intend to use that
> browser, since Firefox and Internet Explorer use different versions of the
> For more tips on YouTube and what you can do with web video, see How to:
> in this issue.
> NOTHING TO SEE
> Q. My monitor has developed a fault after installing Serif DrawPlus 7.0
> your February 2010 cover DVD on my Windows XP machine. The display will
> (if only for a short spell) if I turn it off and back on again. Jack
> It sounds like you have a problem with your monitor or graphics card drivers
> rather than with the program you're trying to run, Jack.
> First, check the cable connections both in the back of the monitor and the
> computer. A loose connection is the most likely issue.
> Next, check your graphics card drivers are current and update them if
> Go to My Computer, choose View System Information and click the Hardware
> Click Device Manager and, in the following window, check that the monitor
> graphics card (VGA adaptor) are working properly.
> If your screen still doesn't work, restart your computer in Safe mode (press
> at bootup and select Safe mode from the startup options). If the software
> gives you problems, uninstall it.
> Technical telepathy: 09969636745
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