[AI] Q And A

austin pinto austinpinto.xaviers at gmail.com
Tue Jul 27 11:10:36 EDT 2010

hi sanjay nice mail regarding q and a but can you please tell me from
whare you get this mail? and can you please give me the subscription
link? i want to subscribe and if any1 has any such links regarding
computers please send me

On 7/22/10, Sanjay <ilovecold at gmail.com> wrote:
> Q.  I recently moved my five-year-old HP PC into a different room, during
> which
> time the power was off for 2hrs.  The machine now refuses to boot up.  The
> only
> sign of life is a flashing power LED on the case.  How can I fix this?
> Peter
> A.  It sounds as though the power supply unit (PSU) has developed a fault
> and
> may need to be replaced.  Your PC is unlikely to still be under warranty, so
> you
> should look for a new PSU at an online retailer or local PC shop.  Visit
> HP's
> support page for power LED issues at tinyurl.com/ydebveq.
> Q.  I installed RegTool on my PC.  Startup and running speeds were greatly
> improved and I was initially impressed.  Fast-forward a few months and
> RegTool
> is pestering me to update it at every startup.  Kaspersky blocks the
> download,
> stating that it carries a known virus.  What should I do?  Robert Ford
> A.  The bad news, Robert, is that RegTool has been widely reported as a fake
> Registry-optimisation application.  The good news is that Kaspersky is doing
> its
> job.
> Now we have to get your system cleaned up.  First, grab a copy of our old
> stalwart CCleaner ( ccleaner.com).  This is a reputable system and Registry
> cleaning utility.
> Run CCleaner and have it delete all your temporary files - particularly the
> temporary internet files.  Now go to Start, Search, type msconfig and press
> Enter.  Click the Startup tab and deselect any programs labelled RegTool or
> those you don't recognise (you can turn them back on if you later find you
> need
> them).
> Next, go to Start, right-click Computer, Properties, Advanced, System
> Settings,
> then System Protection.  Click System Restore and, in the next window, tick
> the
> box next to 'Turn off system protection'.  This will turn off System Restore
> and
> prevent you later rolling back the machine to find yourself in the same
> RegTool
> situation.
> Now uninstall RegTool from Start, Control Panel, Programs and Features.
> Reboot.
> Run CCleaner's Registry-cleaning utility to check for any files that have
> been
> left behind.  Also launch Kaspersky and get it to run a full system scan.
> Finally, turn System Restore back on and create a new restore point.  You
> should
> now be free of RegTool and any installation files it has left behind.
> Q.  I'm keen to back up as much data as I can on my Windows 7 PC in case the
> hard drive dies.  I've found ways to save copies of my emails, calendar
> data,
> cookies, document files and so on, but I'm stuck when it comes to backing up
> my
> speech-recognition files.  How can I do this?  John Bagnall
> A.  Speech-recognition profiles can be backed up using the free Microsoft
> Speech
> Profile Manager tool ( tinyurl.com/qcrls).  Download the program and unzip
> it to
> a safe location.  Double-click SpProfileMgr.exe to launch the utility,
> highlight
> the profile you want to back up and click Export.
> Q I'm still using Microsoft Money 2005, but would like to transfer my
> accounts
> to a more substantial package.  The trouble is, I can't find any programs
> compatible with the .mbx file extension.
> Sage, Accountz, TAS, Mamut, MYOB and Quicken haven't been able to help.
> Microsoft Accounting states that you can import Money, yet Mamut (which now
> maintains this product) says otherwise.  R Johnson
> A.  Frustratingly, Microsoft has discontinued the UK versions of its
> accounting
> packages.  With the market being joined by larger, more affordable products,
> the
> company may have decided that catering for the pound simply isn't as
> cost-effective as producing a euro version that could be used by customers
> in
> more than a dozen countries.
> Fortunately, Microsoft Money can export files in the Quicken (.qif) format
> (head
> to tinyurl.com/ycgt2jz for instructions).  Packages compatible with Quicken
> are
> far easier to find, including Accountz, Sage and MYOB.
> You may have to perform a few tweaks to the export file before importing it
> to
> another program, but there is plenty of advice on how to do so at the
> various
> accounting packages' help sites.
> Q.  A little while ago I deleted my user account and created a new one.  I
> wrongly assumed that I'd still be able to access the files on the deleted
> account.  Are they lost forever?  Rob Mason
> A.  When you delete a user profile you're invited to also delete their files
> and
> folders.  If you can't remember agreeing to this, look in C:\users (where C
> is
> your main drive) for a folder containing documents from the old profile.  If
> it's not there, it's been deleted.
> All hope is not lost, however, and you may find that a free file-recovery
> utility such as Recuva ( recuva.com) can turn up your missing files.  Use
> the
> 'Deep scan' option if the files have been missing for a while, but this will
> take some time to complete.
> Q.  My three-month-old Acer Z5610 all-in-one PC runs Windows 7.  I recently
> tried to install iTunes, but AppleMobileDevice refuses to play ball.  Acer
> blames Apple; Apple blames Acer.  With my brand-new PC unable to run such a
> common application, I'm seriously considering returning it under the Sale of
> Goods Act.  David Jackson
> A.  The onus here is on Apple, not Acer, David.  It's Apple's software
> that's
> failing to install, and Acer has no liability for fixing other company's
> problems.  That said - and I have few details to go on - I suspect the
> problem
> may have arisen from you upgrading from one version of Windows 7 to another.
> The following tips may help you find a fix.
> Uninstall iTunes and any Apple software currently installed on your system.
> Reboot.
> Delete any Apple folders in Program Files.  Check in the Program Files (x86)
> folder too if you are running Windows 7 64bit.
> Download and install CCleaner from ccleaner.com.  Run both the file and
> Registry
> cleaning applications.  Reboot the PC again.
> Next, head to apple.com/itunes and download the correct version of iTunes -
> you'll find separate downloads for x64 and x86 systems.
> If this doesn't fix the problem, please contact helproom at pcadvisor.co.uk and
> include the exact nature of the error messages you are receiving.  We'll
> then be
> able to dig into the matter a little further.
> Q.  The screen on my Toshiba 1800 laptop keeps turning itself off.  The only
> way
> to get it to come back on is by pushing the small button that tells the
> laptop
> when the lid is closed.  This can happen 10 times in half an hour.  The
> repair
> shop wants ukp70 to fix it - is it worth it?  Frederick Webster
> A.  This is down to one of two things, Frederick.  It's possible that the
> power
> settings have been adjusted so that the screen turns off after a very short
> period of system idle.
> Go to Start, Control Panel, Power Settings to check whether this is the
> case.
> The second - and probably most plausible - option is that your ageing laptop
> has
> developed a fault with the screen latch or other component connected to the
> display.
> A ribbon cable may be loose, for example.  Given the initial inspection and
> possible repair cost, you may be better off instead looking for a new
> laptop.
> Q.  Can you tell me how to permanently delete cookies from my PC?  A day
> after I
> think I've done it, they're always back again.  Carol
> A.  Cookies will always be left on your system unless you specifically tell
> your
> internet browser not to store them.  Although you've successfully deleted
> the
> old files, you'll collect more every time you browse the web.
> In Internet Explorer 8.0 you should go to Tools, Internet Options, Privacy,
> Advanced.  Tick the box next to 'Override automatic cookie handling', then
> choose Block under 'First-party Cookies' and 'Third-party Cookies'.  Also
> tick
> the box next to 'Always allow session cookies' - these are necessary for
> some
> sites and services, such as online banking and shopping sites, to operate,
> so
> they will still be left on your computer.  Click ok to save the changes.
> Mozilla Firefox, Google Chrome, Opera, Apple Safari and other web browsers
> will
> all have similar cookie-handling options for you to investigate.
> Q.  My Windows XP Home PC is running very slowly, even though I've doubled
> the
> RAM allocation to 2GB.  All Microsoft updates and service packs are
> installed
> and I use Norton 360 to keep the computer clear of nasties.
> I've also tried defragging the hard drive, which the analysis tool said was
> 22
> percent fragmented.  After running the defrag tool built into Windows and
> Norton
> 360's Disk Optimiser, the hard drive is still 22 percent fragmented.
> Chkdsk doesn't shed any light on the matter. Can you help? Roger Papworth
> A.  The fragmentation report you included with your email shows some large
> files
> in your My Videos folder, one of which is 9GB and takes up almost 11 percent
> of
> your hard drive's capacity.  Video can't be defragmented.
> The report also shows that your page file size wasn't increased when you
> added
> the extra RAM.  The page file won't usually be defragmented as it's 'in
> use'.
> Using the following steps, however, you'll be able to delete any temporary
> and
> unused files that are taking up unnecessary disk space.
> Download and install our old favourite, CCleaner ( ccleaner.com).  Run the
> cleaner utility.  Also delete old Windows Update files by right-clicking My
> Computer, then choosing Manage, Services.  Right-click Automatic Updates and
> select Stop.  Navigate to your Windows folder and delete the
> SoftwareDistribution folder.  This folder will be recreated when your PC
> reboots.
> If possible, transfer the contents of your My Videos folder to another
> machine
> or an external hard drive.
> Turn off the page file: right-click My Computer, then click Properties,
> Advanced, Performance, Settings, Advanced, Virtual Memory.  Select Change,
> followed by 'No paging file'.  Click Set, ok, press ok again and reboot.
> When the computer restarts, run the Windows Disk Defragmenter.  You should
> now
> see a lower percentage of fragmentation, although you may need to run the
> utility several times.  Turn the page file back on and set it to 'System
> managed
> size' to ensure Windows is using the correct amount.
> Q.  I installed the free version of Malwarebytes Antimalware on my brand-new
> Vista PC.  Every time I perform a quick scan it reports two Registry data
> infections.  Super Antispyware Free, meanwhile, tells me the computer is
> infection-free.
> The files in question are 'Hkey.  Classes_Root\scrfile\shell\open\
> command\(default) (Broken.  OpenCommand)' and 'Hkey.Classes_
> Root\regfile\shell\open\command\ (default) (Broken.OpenCommand)'.
> I've tried removing the files using Malwarebytes and rebooting the PC, but
> they
> quickly reappear.  Ken Reid
> a.  The Registry keys you've listed are indeed related to strands of
> malware.
> And it's not uncommon for such things to be recreated following a system
> reboot.
> To permanently delete the files, first try using a different antimalware
> program.  You'll need to uninstall your current arsenal before trying other
> apps, however.
> Microsoft's free Security Essentials suite (
> microsoft.com/Security_Essentials)
> is a solid choice.  Download and install the program, then let it update
> itself.
> Following this, run a full system scan to make sure the previous security
> software you were using didn't miss anything.
> Once any infections have been removed, consult your system's startup
> configuration.  Go to Start, Search, type msconfig and press Enter.  Click
> the
> Startup tab in the System Configuration utility that appears and look for
> any
> entries that look out of place there.  In particular, check for programs you
> haven't installed and deselect them.  This will stop them starting up when
> Windows loads.
> Reboot Windows and run a full system scan to check your computer is now
> clean.
> It's also worth running CCleaner (ccleaner.com).  This incredibly useful
> free
> app can check the nooks and crannies in which malware may be hiding.
> Turn off System Restore to remove any old restore points that were created
> when
> the malware was on your machine.  Be sure to immediately switch System
> Restore
> back on again and run through its wizard to create a new restore point.
> We've
> outlined the steps necessary for completing this process above.
> Q.  My laptop, which runs Windows 7 64bit, frequently fails to install
> Windows
> Update files.  What should I do?  Ralph Strandmann
> A.  It sounds as though you've got corrupt Windows Update files, Ralph.
> Given
> that the good files have already been applied, it's safe to delete all the
> update files stored on your PC.  You should then be able to successfully
> download and update those that previously failed.
> Right-click My Computer and select Manage.  Expand 'Services and
> Applications',
> then choose Services.  Right-click Automatic Updates and choose Stop.
> Next, navigate to the Windows System folder (C:\Windows, where C is your
> main
> drive) and delete the SoftwareDistribution folder located there.
> Reboot the PC, then run Windows Update to download and install any new or
> missing updates.
> This should fix the problem.  If the problem continues, deselect the update
> in
> Windows Update and Windows won't attempt to install it again.
> Q.  I bought two matching RAM modules for my father's Dell Dimension 4600 PC
> after checking they were the correct type and size.  But after installing
> them
> in the 'Dimm 1' and 'Dimm 2' slots, the computer displays the dreaded blue
> screen of death.  When I reinstall the old RAM, all is well again.  What
> have I
> done wrong?  Phil Moore
> A.  You've bought the correct RAM for your Dimension 4600.  The RAM in this
> system works in dual-channel mode, meaning you can fit a matching pair of
> modules in either 'Dimm 1' and 'Dimm 2' or 'Dimm 3' and 'Dimm 4' if you're
> adding more of the same type of RAM modules.
> However, it's possible that you have purchased a faulty stick of RAM.  An
> easy
> way to check is to install one 1GB module in the Dimm 1 slot and power up
> your
> PC.  If it works, this stick is fine.  Do the same for the other Dimm you
> bought.
> If both modules work fine on their own, you may need to download and install
> the
> latest Bios from the Dell support site.  The last update was released in
> September 2004, however, so it's likely that this has already been
> installed.
> Having done this, try installing both modules again.
> If the problem persists, revert to the PC's original RAM configuration and
> download one of the many memory-checking utilities available at
> tinyurl.com/2lqo2.  Use it to check the individual modules for faults.
> If a fault is discovered, contact the supplier for a replacement.
> Remember to earth yourself against a radiator or other metal object before
> handling and installing any component in your computer.
> Q.  I was interested to read Missing YouTube (March 2010 issue, page 104),
> in
> which A Cutler had upgraded to Windows 7 64bit and could no longer view
> YouTube
> content.  I am about to take delivery of a new Windows 7 64bit PC.  I too
> want
> to watch YouTube.  Does your advice mean I need to opt for the 32bit version
> of
> the operating system instead?  Carole Ellis
> A.  Don't panic, Carole, you'll be able to watch YouTube video on your new
> PC
> just fine.
> The chances are your computer will arrive without Flash installed, but
> should
> you visit a Flash-based website such as YouTube, you'll be invited to
> install
> it.  If you're using Internet Explorer, go to adobe.com and click the 'Get
> Adobe
> Flash Player' link.  The wizard will then talk you though the very simple
> steps
> of downloading and installing Flash.
> You'll need to repeat this process in Firefox if you also intend to use that
> web
> browser, since Firefox and Internet Explorer use different versions of the
> plug-in.
> For more tips on YouTube and what you can do with web video, see How to:
> Video
> in this issue.
> Q.  My monitor has developed a fault after installing Serif DrawPlus 7.0
> from
> your February 2010 cover DVD on my Windows XP machine.  The display will
> work
> (if only for a short spell) if I turn it off and back on again.  Jack
> It sounds like you have a problem with your monitor or graphics card drivers
> rather than with the program you're trying to run, Jack.
> First, check the cable connections both in the back of the monitor and the
> computer.  A loose connection is the most likely issue.
> Next, check your graphics card drivers are current and update them if
> necessary.
> Go to My Computer, choose View System Information and click the Hardware
> tab.
> Click Device Manager and, in the following window, check that the monitor
> and
> graphics card (VGA adaptor) are working properly.
> If your screen still doesn't work, restart your computer in Safe mode (press
> F8
> at bootup and select Safe mode from the startup options).  If the software
> still
> gives you problems, uninstall it.
> Technical telepathy: 09969636745
> Saints are not always saints; sinners are not always sinners.
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