[AI] Status of talking ATM installations in India

Sakina Dhariwala sfd100488 at gmail.com
Thu Jul 8 11:19:29 EDT 2010


Hi I m sorry to say but nobody wants to wait and nobody wants to insert the 
card to open the door. Helpless.
With warm regards Sakina.
----- Original Message ----- 
From: "mahendra" <galani at chello.at>
To: <accessindia at accessindia.org.in>
Sent: Thursday, July 08, 2010 8:28 PM
Subject: Re: [AI] Status of talking ATM installations in India


> well Sakina if there is only one ATM, given for your branch, others must 
> wait outside  till the person useing it has finished.
>
>
> At 02:30 PM 7/8/2010, you wrote:
>>Hi we have 1 A T M machine in my branch  I've seen more than 3 to 4 
>>customers together in the room.
>>Where is the privacy?
>>With warm regards Sakina.
>>----- Original Message ----- From: "Vamshi. G" <gvamshiai at gmail.com>
>>To: <accessindia at accessindia.org.in>
>>Sent: Thursday, July 08, 2010 3:49 PM
>>Subject: Re: [AI] Status of talking ATM installations in India
>>
>>
>>>now a days all ATMs have more than one machine in one room. And
>>>sighted people can easily see the transaction of other customers,
>>>including the secret pin number. So, i wonder where does privacy come
>>>from.
>>>
>>>If it is so that screen turns blank with the usage of a screen reading
>>>ATM, it is really wonderful.
>>>
>>>I am trying to find out about this from the central office and would
>>>revert on this.
>>>
>>>On 7/8/10, jayinfotech <jayinfotech at yahoo.com> wrote:
>>>>dear Jayachandran
>>>>   If possible write all messages in one mail it will reduce traffic
>>>>
>>>>
>>>>Amit
>>>>
>>>>-----Original Message-----
>>>>From: accessindia-bounces at accessindia.org.in
>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>Jayachandran1977
>>>>Sent: Thursday, July 08, 2010 07:20 AM
>>>>To: accessindia at accessindia.org.in
>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>
>>>>Dear list members,
>>>>
>>>>Please dont conclude anything about this.  Because I have not received 
>>>>this
>>>>card till now.  And I have not used this also.
>>>>
>>>>After receiving and using this let me write to you in detail. Because I 
>>>>may
>>>>be wrong.
>>>>
>>>>Jayachandran
>>>>----- Original Message -----
>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>To: <accessindia at accessindia.org.in>
>>>>Sent: Wednesday, July 07, 2010 1:21 PM
>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>
>>>>
>>>>>Before I go further with this thread, let me clarify that I have 
>>>>>obviously
>>>>>no information as to why or how SBI require a blind user to opt for a
>>>>>different sort of an ATM card for using speech features. Further, it is
>>>>>also
>>>>>unhealthy to jump to any conclusions with the scant information we have
>>>>>here. So, let us look at this objectively.
>>>>>
>>>>>1. Logically, this ATM card should not be any different from any other 
>>>>>ATM
>>>>>card. It won't be a separate card that only works with certain ATM
>>>>>machines
>>>>>providing a limited set of services.
>>>>>
>>>>>2. the only difference is that this card will have extra embedded
>>>>>information that tells an ATM that this user may require speech. If 
>>>>>that
>>>>>ATM
>>>>>has a speech feature, it will be enabled automatically. If there is no
>>>>>speech capabilities in an ATM, it will just offer the standard 
>>>>>interface.
>>>>>
>>>>>3. you will have to use headphones for speech features anyway. It would 
>>>>>be
>>>>>foolish to have your bank balance read out by a loud speaker.
>>>>>
>>>>>
>>>>>4. the problem with having a switch to enable and disable speech is 
>>>>>that
>>>>>regular sighted users who may not know about speech features and may
>>>>>complain that they are unable to use certain features or their 
>>>>>interaction
>>>>>is different for whatever reason.
>>>>>
>>>>>5. If SBI are indeed restricting the functionality of these specialised
>>>>>ATM
>>>>>cards like not enabling them to be used in other machines in a normal 
>>>>>way,
>>>>>it is the most idiotic solution and needs to be resolved.
>>>>>
>>>>>So, lets channel our energies in obtaining the right information before 
>>>>>we
>>>>>start ranting about how differently we are being treated and all that. 
>>>>>I
>>>>>don't think there is any harm in SBI requiring users to obtain a 
>>>>>slightly
>>>>>modified card for using accessible ATMs as long as the basic 
>>>>>functionality
>>>>>of the card is still available.
>>>>>
>>>>>Regards,
>>>>>Kiran
>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>-----Original Message-----
>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>>Sathiyaprakash
>>>>>Ramdoss
>>>>>Sent: 07 July 2010 20:11
>>>>>To: accessindia at accessindia.org.in
>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>
>>>>>I am still having troubles in understanding, why do we need to have
>>>>>an uniquely designed card to enable speech in ATM machines?
>>>>>You can have a small piece of switch to turn on the speakers. If you
>>>>>are really interested in protecting privacy, you can just give them an
>>>>>earphone jack, right?
>>>>>Earphone jacks  would also help individuals with other reading
>>>>>challenges and senior citizens as well, right?
>>>>>
>>>>>On 7/7/10, Kiran Kaja <kirankaja12 at gmail.com> wrote:
>>>>>>Hi Kanchan,
>>>>>>
>>>>>>It is a shame to say that there is currently no effort in the UK to
>>>>>advocate
>>>>>>for talking ATMs. I am trying  to do some background research and
>>>>>eventually
>>>>>>prepare a business case for my employer to start some efforts in this
>>>>>area.
>>>>>>UK is far ahead in a lot of respects, there is even legislation to 
>>>>>>make
>>>>>>internet banking sites accessible. But sadly, nothing is being done 
>>>>>>for
>>>>>>ATMs.
>>>>>>
>>>>>>As part of my research, I am gathering information on how access to 
>>>>>>ATMs
>>>>>was
>>>>>>improved in North America (the developed country perspective) and 
>>>>>>other
>>>>>>countries such as India where this effort has just started recently.
>>>>>>
>>>>>>I am also very interested in the case before the CCD. May be that is 
>>>>>>an
>>>>>>approach that we could follow at some stage in the UK if at all I can 
>>>>>>get
>>>>>>some people interested in the topic.
>>>>>>
>>>>>>Regards,
>>>>>>Kiran
>>>>>>
>>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>>-----Original Message-----
>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Kanchan
>>>>>Pamnani
>>>>>>Sent: 07 July 2010 19:30
>>>>>>To: accessindia at accessindia.org.in
>>>>>>Cc: Sam Taraporevala
>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>
>>>>>>There is a RBI circular. Will send it tomorrow. SBI has started 
>>>>>>rolling
>>>>>out
>>>>>>ATMs. We had tested these machines in Mumbai last year. I am 
>>>>>>forwarding
>>>>>your
>>>>>>
>>>>>>mails to Dr. Sam at XRCVC  who has been in touch with the SBI.
>>>>>>
>>>>>>It started with a case before the Commissioner of Disabilities in 
>>>>>>2005.
>>>>>then
>>>>>>
>>>>>>the RBI circular of 2008 and then the other circular of  RBI to banks
>>>>>asking
>>>>>>
>>>>>>them to have 1/3rd talking ATMS. Then last year the testing and 
>>>>>>reports.
>>>>>Now
>>>>>>
>>>>>>the roll out has started.
>>>>>>They were supposed to be full fledged ATMS which additionally had 
>>>>>>audio
>>>>>>output.
>>>>>>Now when I read these reports of special cards etc. I am quite 
>>>>>>surprised.
>>>>>>
>>>>>>Please let me know what is your exact interest in this matter and I 
>>>>>>can
>>>>>>explain better.
>>>>>>Kanchan
>>>>>>----- Original Message -----
>>>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>>>To: <accessindia at accessindia.org.in>
>>>>>>Sent: Wednesday, July 07, 2010 11:02 PM
>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>
>>>>>>
>>>>>>>Hi Jayachandran,
>>>>>>>
>>>>>>>Thanks for replying. Would you be able to find out any details of
>>>>>>>installations apart from Chennai? I wonder if SBI have a roadmap for
>>>>>>>talking
>>>>>>>ATM installations?
>>>>>>>
>>>>>>>Further, I heard that RBI passed some sort of a directive requiring 
>>>>>>>30%
>>>>>or
>>>>>>>so of all banking ATMs to be made accessible? Is there a copy of 
>>>>>>>this?
>>>>>>>
>>>>>>>Regards,
>>>>>>>Kiran
>>>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>>>-----Original Message-----
>>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>>>>Jayachandran1977
>>>>>>>Sent: 07 July 2010 01:46
>>>>>>>To: accessindia at accessindia.org.in
>>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>>
>>>>>>>Hello Kiran,
>>>>>>>
>>>>>>>This is Jayachandran from Chennai.
>>>>>>>
>>>>>>>Yes sir, as you said SBi installed 5 Talking ATMs in chennai.  For 
>>>>>>>that
>>>>>we
>>>>>>>have to apply for a special ATM Card.  I have applied for the same.
>>>>>>>Probably within a week I will be receiving that card.  One of my
>>>>>>>visually
>>>>>>>impaired friend has used talking ATM for withdrawal of cash.  As per 
>>>>>>>his
>>>>>>>statement it is very user friendly.
>>>>>>>
>>>>>>>Presently SBI has given few powers for the users of this card like 
>>>>>>>hot
>>>>>>>cash,
>>>>>>>
>>>>>>>cash withdrawal, change of PIN etc.,  If you need more information
>>>>>>>please
>>>>>>>write.
>>>>>>>
>>>>>>>For your information, I am working in State Bank of India in clerical
>>>>>>>cadre.
>>>>>>>
>>>>>>>Thanks
>>>>>>>
>>>>>>>Jayachandran.
>>>>>>>----- Original Message -----
>>>>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>>>>To: <accessindia at accessindia.org.in>
>>>>>>>Sent: Tuesday, July 06, 2010 6:57 AM
>>>>>>>Subject: [AI] Status of talking ATM installations in India
>>>>>>>
>>>>>>>
>>>>>>>>Hi All,
>>>>>>>>
>>>>>>>>Has anyone got any recent update on installation of talking ATMs in
>>>>>>>>India?
>>>>>>>
>>>>>>>>I
>>>>>>>>am doing some research on on this topic and any recent updates are
>>>>>>>>greatly
>>>>>>>>appreciated. I remember reading an article where SBI announced that
>>>>>>>>they
>>>>>>>>will be installing some 7000 ATMs throughout the country. I don't
>>>>>suppose
>>>>>>>>any of them have been installed yet?
>>>>>>>>
>>>>>>>>Regards,
>>>>>>>>Kiran
>>>>>>>>Voice your thoughts in the blog to discuss the Rights of persons 
>>>>>>>>with
>>>>>>>>disability bill at:
>>>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>>
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>>>>>>>disability bill at:
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>>>>>>>
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>>>>>>
>>>>>>
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>>>>>>
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>>>>>
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>>>>
>>>>
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>>>>
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>>>
>>>
>>>--
>>>G. Vamshi
>>>PH Res : +91 877-2243861
>>>Mobile: +91 9949349497
>>>E-mail ID:
>>>gvamshiai at gmail.com
>>>Skype: gvamshi81
>>>
>>>www.retinaindia.org
>>> From darkness unto light
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>>
>>
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>
> with warm regards
>        Mahendra Galani
> window's live ID mahendragalani at hotmail.com       skype ID chintu3886
> phone +4314943149 mobile +4369910366055,
> address Herbst strasse 101.16.1 Vienna Austria Europe
>         ---------------------------------------------------------------------
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