[AI] Status of talking ATM installations in India

Vamshi. G gvamshiai at gmail.com
Thu Jul 8 10:53:37 EDT 2010


forgot to mention, had a chat with the toll free customer care number
of SBI.  Not surprisingly, they said they knew nothing about this.  I
am enquiring with the local head office of SBI Hyderabad and will get
back with some information.

-- 
G. Vamshi
PH Res : +91 877-2243861
Mobile: +91 9949349497
E-mail ID:
gvamshiai at gmail.com
Skype: gvamshi81

www.retinaindia.org
>From darkness unto light





On 7/8/10, Vamshi. G <gvamshiai at gmail.com> wrote:
> Yes, Mahindra sir, I totally agree with you.  In the beginning, ATMs
> had only one machine and the security guards were told not to allow a
> customer untill the customer operating the machine comes out.  But the
> growing demand and usage of ATMs forced banks to have more than one
> machines in one room, dispensing with the privacy aspect, which, in
> turn, is leading to so many frauds in ATMs.
> And when asked, the banks say, " the customer should be cautious".
>
> --
> G. Vamshi
> PH Res : +91 877-2243861
> Mobile: +91 9949349497
> E-mail ID:
> gvamshiai at gmail.com
> Skype: gvamshi81
>
> www.retinaindia.org
> From darkness unto light
>
>
>
>
>
> On 7/8/10, Subramani L <lsubramani at deccanherald.co.in> wrote:
>> And in some cases the second machine doesn't work, letting customers
>> snoop around a little bit as they wait the other customer to vacate the
>> teller machine.
>>
>> Subramani
>>
>> -----Original Message-----
>> From: accessindia-bounces at accessindia.org.in
>> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Vamshi. G
>> Sent: Thursday, July 08, 2010 7:44 PM
>> To: accessindia at accessindia.org.in
>> Subject: Re: [AI] Status of talking ATM installations in India
>>
>> Well Mahindra sir, in that case there shouldn't be more than one
>> machine in one ATM.  But in practice, banks are installing more than
>> one machine in one room thereby enabling customers to operate
>> simultaneously.
>>
>> --
>> G. Vamshi
>> PH Res : +91 877-2243861
>> Mobile: +91 9949349497
>> E-mail ID:
>> gvamshiai at gmail.com
>> Skype: gvamshi81
>>
>> www.retinaindia.org
>> From darkness unto light
>>
>>
>>
>>
>>
>> On 7/8/10, mahendra <galani at chello.at> wrote:
>>> well Sakina if there is only one ATM, given for your branch, others
>>> must wait outside  till the person useing it has finished.
>>>
>>>
>>> At 02:30 PM 7/8/2010, you wrote:
>>>>Hi we have 1 A T M machine in my branch  I've seen more than 3 to 4
>>>>customers together in the room.
>>>>Where is the privacy?
>>>>With warm regards Sakina.
>>>>----- Original Message ----- From: "Vamshi. G" <gvamshiai at gmail.com>
>>>>To: <accessindia at accessindia.org.in>
>>>>Sent: Thursday, July 08, 2010 3:49 PM
>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>
>>>>
>>>>>now a days all ATMs have more than one machine in one room. And
>>>>>sighted people can easily see the transaction of other customers,
>>>>>including the secret pin number. So, i wonder where does privacy come
>>>>>from.
>>>>>
>>>>>If it is so that screen turns blank with the usage of a screen
>> reading
>>>>>ATM, it is really wonderful.
>>>>>
>>>>>I am trying to find out about this from the central office and would
>>>>>revert on this.
>>>>>
>>>>>On 7/8/10, jayinfotech <jayinfotech at yahoo.com> wrote:
>>>>>>dear Jayachandran
>>>>>>   If possible write all messages in one mail it will reduce traffic
>>>>>>
>>>>>>
>>>>>>Amit
>>>>>>
>>>>>>-----Original Message-----
>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>>>Jayachandran1977
>>>>>>Sent: Thursday, July 08, 2010 07:20 AM
>>>>>>To: accessindia at accessindia.org.in
>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>
>>>>>>Dear list members,
>>>>>>
>>>>>>Please dont conclude anything about this.  Because I have not
>> received
>>>>>> this
>>>>>>card till now.  And I have not used this also.
>>>>>>
>>>>>>After receiving and using this let me write to you in detail.
>> Because I
>>>>>> may
>>>>>>be wrong.
>>>>>>
>>>>>>Jayachandran
>>>>>>----- Original Message -----
>>>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>>>To: <accessindia at accessindia.org.in>
>>>>>>Sent: Wednesday, July 07, 2010 1:21 PM
>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>
>>>>>>
>>>>>>>Before I go further with this thread, let me clarify that I have
>>>>>>> obviously
>>>>>>>no information as to why or how SBI require a blind user to opt for
>> a
>>>>>>>different sort of an ATM card for using speech features. Further,
>> it is
>>>>>>>also
>>>>>>>unhealthy to jump to any conclusions with the scant information we
>> have
>>>>>>>here. So, let us look at this objectively.
>>>>>>>
>>>>>>>1. Logically, this ATM card should not be any different from any
>> other
>>>>>>> ATM
>>>>>>>card. It won't be a separate card that only works with certain ATM
>>>>>>>machines
>>>>>>>providing a limited set of services.
>>>>>>>
>>>>>>>2. the only difference is that this card will have extra embedded
>>>>>>>information that tells an ATM that this user may require speech. If
>> that
>>>>>>>ATM
>>>>>>>has a speech feature, it will be enabled automatically. If there is
>> no
>>>>>>>speech capabilities in an ATM, it will just offer the standard
>>>>>>> interface.
>>>>>>>
>>>>>>>3. you will have to use headphones for speech features anyway. It
>> would
>>>>>>> be
>>>>>>>foolish to have your bank balance read out by a loud speaker.
>>>>>>>
>>>>>>>
>>>>>>>4. the problem with having a switch to enable and disable speech is
>> that
>>>>>>>regular sighted users who may not know about speech features and
>> may
>>>>>>>complain that they are unable to use certain features or their
>>>>>>> interaction
>>>>>>>is different for whatever reason.
>>>>>>>
>>>>>>>5. If SBI are indeed restricting the functionality of these
>> specialised
>>>>>>>ATM
>>>>>>>cards like not enabling them to be used in other machines in a
>> normal
>>>>>>> way,
>>>>>>>it is the most idiotic solution and needs to be resolved.
>>>>>>>
>>>>>>>So, lets channel our energies in obtaining the right information
>> before
>>>>>>> we
>>>>>>>start ranting about how differently we are being treated and all
>> that. I
>>>>>>>don't think there is any harm in SBI requiring users to obtain a
>>>>>>> slightly
>>>>>>>modified card for using accessible ATMs as long as the basic
>>>>>>> functionality
>>>>>>>of the card is still available.
>>>>>>>
>>>>>>>Regards,
>>>>>>>Kiran
>>>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>>>-----Original Message-----
>>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>>>>Sathiyaprakash
>>>>>>>Ramdoss
>>>>>>>Sent: 07 July 2010 20:11
>>>>>>>To: accessindia at accessindia.org.in
>>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>>
>>>>>>>I am still having troubles in understanding, why do we need to have
>>>>>>>an uniquely designed card to enable speech in ATM machines?
>>>>>>>You can have a small piece of switch to turn on the speakers. If
>> you
>>>>>>>are really interested in protecting privacy, you can just give them
>> an
>>>>>>>earphone jack, right?
>>>>>>>Earphone jacks  would also help individuals with other reading
>>>>>>>challenges and senior citizens as well, right?
>>>>>>>
>>>>>>>On 7/7/10, Kiran Kaja <kirankaja12 at gmail.com> wrote:
>>>>>>>>Hi Kanchan,
>>>>>>>>
>>>>>>>>It is a shame to say that there is currently no effort in the UK
>> to
>>>>>>>advocate
>>>>>>>>for talking ATMs. I am trying  to do some background research and
>>>>>>>eventually
>>>>>>>>prepare a business case for my employer to start some efforts in
>> this
>>>>>>>area.
>>>>>>>>UK is far ahead in a lot of respects, there is even legislation to
>> make
>>>>>>>>internet banking sites accessible. But sadly, nothing is being
>> done for
>>>>>>>>ATMs.
>>>>>>>>
>>>>>>>>As part of my research, I am gathering information on how access
>> to
>>>>>>>> ATMs
>>>>>>>was
>>>>>>>>improved in North America (the developed country perspective) and
>> other
>>>>>>>>countries such as India where this effort has just started
>> recently.
>>>>>>>>
>>>>>>>>I am also very interested in the case before the CCD. May be that
>> is an
>>>>>>>>approach that we could follow at some stage in the UK if at all I
>> can
>>>>>>>> get
>>>>>>>>some people interested in the topic.
>>>>>>>>
>>>>>>>>Regards,
>>>>>>>>Kiran
>>>>>>>>
>>>>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>>>>-----Original Message-----
>>>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>> Kanchan
>>>>>>>Pamnani
>>>>>>>>Sent: 07 July 2010 19:30
>>>>>>>>To: accessindia at accessindia.org.in
>>>>>>>>Cc: Sam Taraporevala
>>>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>>>
>>>>>>>>There is a RBI circular. Will send it tomorrow. SBI has started
>> rolling
>>>>>>>out
>>>>>>>>ATMs. We had tested these machines in Mumbai last year. I am
>> forwarding
>>>>>>>your
>>>>>>>>
>>>>>>>>mails to Dr. Sam at XRCVC  who has been in touch with the SBI.
>>>>>>>>
>>>>>>>>It started with a case before the Commissioner of Disabilities in
>> 2005.
>>>>>>>then
>>>>>>>>
>>>>>>>>the RBI circular of 2008 and then the other circular of  RBI to
>> banks
>>>>>>>asking
>>>>>>>>
>>>>>>>>them to have 1/3rd talking ATMS. Then last year the testing and
>>>>>>>> reports.
>>>>>>>Now
>>>>>>>>
>>>>>>>>the roll out has started.
>>>>>>>>They were supposed to be full fledged ATMS which additionally had
>> audio
>>>>>>>>output.
>>>>>>>>Now when I read these reports of special cards etc. I am quite
>>>>>>>> surprised.
>>>>>>>>
>>>>>>>>Please let me know what is your exact interest in this matter and
>> I can
>>>>>>>>explain better.
>>>>>>>>Kanchan
>>>>>>>>----- Original Message -----
>>>>>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>>>>>To: <accessindia at accessindia.org.in>
>>>>>>>>Sent: Wednesday, July 07, 2010 11:02 PM
>>>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>>>
>>>>>>>>
>>>>>>>>>Hi Jayachandran,
>>>>>>>>>
>>>>>>>>>Thanks for replying. Would you be able to find out any details of
>>>>>>>>>installations apart from Chennai? I wonder if SBI have a roadmap
>> for
>>>>>>>>>talking
>>>>>>>>>ATM installations?
>>>>>>>>>
>>>>>>>>>Further, I heard that RBI passed some sort of a directive
>> requiring
>>>>>>>>> 30%
>>>>>>>or
>>>>>>>>>so of all banking ATMs to be made accessible? Is there a copy of
>> this?
>>>>>>>>>
>>>>>>>>>Regards,
>>>>>>>>>Kiran
>>>>>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>>>>>-----Original Message-----
>>>>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>>>>>>Jayachandran1977
>>>>>>>>>Sent: 07 July 2010 01:46
>>>>>>>>>To: accessindia at accessindia.org.in
>>>>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>>>>
>>>>>>>>>Hello Kiran,
>>>>>>>>>
>>>>>>>>>This is Jayachandran from Chennai.
>>>>>>>>>
>>>>>>>>>Yes sir, as you said SBi installed 5 Talking ATMs in chennai.
>> For
>>>>>>>>> that
>>>>>>>we
>>>>>>>>>have to apply for a special ATM Card.  I have applied for the
>> same.
>>>>>>>>>Probably within a week I will be receiving that card.  One of my
>>>>>>>>>visually
>>>>>>>>>impaired friend has used talking ATM for withdrawal of cash.  As
>> per
>>>>>>>>> his
>>>>>>>>>statement it is very user friendly.
>>>>>>>>>
>>>>>>>>>Presently SBI has given few powers for the users of this card
>> like hot
>>>>>>>>>cash,
>>>>>>>>>
>>>>>>>>>cash withdrawal, change of PIN etc.,  If you need more
>> information
>>>>>>>>>please
>>>>>>>>>write.
>>>>>>>>>
>>>>>>>>>For your information, I am working in State Bank of India in
>> clerical
>>>>>>>>>cadre.
>>>>>>>>>
>>>>>>>>>Thanks
>>>>>>>>>
>>>>>>>>>Jayachandran.
>>>>>>>>>----- Original Message -----
>>>>>>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>>>>>>To: <accessindia at accessindia.org.in>
>>>>>>>>>Sent: Tuesday, July 06, 2010 6:57 AM
>>>>>>>>>Subject: [AI] Status of talking ATM installations in India
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>Hi All,
>>>>>>>>>>
>>>>>>>>>>Has anyone got any recent update on installation of talking ATMs
>> in
>>>>>>>>>>India?
>>>>>>>>>
>>>>>>>>>>I
>>>>>>>>>>am doing some research on on this topic and any recent updates
>> are
>>>>>>>>>>greatly
>>>>>>>>>>appreciated. I remember reading an article where SBI announced
>> that
>>>>>>>>>>they
>>>>>>>>>>will be installing some 7000 ATMs throughout the country. I
>> don't
>>>>>>>suppose
>>>>>>>>>>any of them have been installed yet?
>>>>>>>>>>
>>>>>>>>>>Regards,
>>>>>>>>>>Kiran
>>>>>>>>>>Voice your thoughts in the blog to discuss the Rights of persons
>> with
>>>>>>>>>>disability bill at:
>>>>>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>>>>>
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>>>>>>>>>>
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>> org.in
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>Voice your thoughts in the blog to discuss the Rights of persons
>> with
>>>>>>>>>disability bill at:
>>>>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>>>>
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>>>>>>>>
>>>>>>>>
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>> with
>>>>>>>>disability bill at:
>>>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>>Voice your thoughts in the blog to discuss the Rights of persons
>> with
>>>>>>>>disability bill at:
>>>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>>>
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>> with
>>>>>>>disability bill at:
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>>>>>>>disability bill at:
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>>>>>>
>>>>>>
>>>>>>Voice your thoughts in the blog to discuss the Rights of persons
>> with
>>>>>>disability bill at:
>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>
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>> rg.in
>>>>>>
>>>>>>
>>>>>>Voice your thoughts in the blog to discuss the Rights of persons
>> with
>>>>>>disability bill at:
>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>
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>> rg.in
>>>>>
>>>>>
>>>>>--
>>>>>G. Vamshi
>>>>>PH Res : +91 877-2243861
>>>>>Mobile: +91 9949349497
>>>>>E-mail ID:
>>>>>gvamshiai at gmail.com
>>>>>Skype: gvamshi81
>>>>>
>>>>>www.retinaindia.org
>>>>> From darkness unto light
>>>>>
>>>>>Voice your thoughts in the blog to discuss the Rights of persons
>>>>>with disability bill at:
>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>
>>>>>To unsubscribe send a message to
>>>>>accessindia-request at accessindia.org.in with the subject unsubscribe.
>>>>>
>>>>>To change your subscription to digest mode or make any other
>>>>>changes, please visit the list home page at
>>>>>
>>>>>
>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.i
>> n
>>>>
>>>>
>>>>Voice your thoughts in the blog to discuss the Rights of persons
>>>>with disability bill at:
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>>>>
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>> n
>>>
>>> with warm regards
>>>         Mahendra Galani
>>> window's live ID mahendragalani at hotmail.com       skype ID chintu3886
>>> phone +4314943149 mobile +4369910366055,
>>> address Herbst strasse 101.16.1 Vienna Austria Europe
>>>
>>> ---------------------------------------------------------------------
>>>
>>>
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