[AI] Status of talking ATM installations in India

Subramani L lsubramani at deccanherald.co.in
Thu Jul 8 10:33:29 EDT 2010


And in some cases the second machine doesn't work, letting customers
snoop around a little bit as they wait the other customer to vacate the
teller machine. 

Subramani 

-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Vamshi. G
Sent: Thursday, July 08, 2010 7:44 PM
To: accessindia at accessindia.org.in
Subject: Re: [AI] Status of talking ATM installations in India

Well Mahindra sir, in that case there shouldn't be more than one
machine in one ATM.  But in practice, banks are installing more than
one machine in one room thereby enabling customers to operate
simultaneously.

-- 
G. Vamshi
PH Res : +91 877-2243861
Mobile: +91 9949349497
E-mail ID:
gvamshiai at gmail.com
Skype: gvamshi81

www.retinaindia.org
>From darkness unto light





On 7/8/10, mahendra <galani at chello.at> wrote:
> well Sakina if there is only one ATM, given for your branch, others
> must wait outside  till the person useing it has finished.
>
>
> At 02:30 PM 7/8/2010, you wrote:
>>Hi we have 1 A T M machine in my branch  I've seen more than 3 to 4
>>customers together in the room.
>>Where is the privacy?
>>With warm regards Sakina.
>>----- Original Message ----- From: "Vamshi. G" <gvamshiai at gmail.com>
>>To: <accessindia at accessindia.org.in>
>>Sent: Thursday, July 08, 2010 3:49 PM
>>Subject: Re: [AI] Status of talking ATM installations in India
>>
>>
>>>now a days all ATMs have more than one machine in one room. And
>>>sighted people can easily see the transaction of other customers,
>>>including the secret pin number. So, i wonder where does privacy come
>>>from.
>>>
>>>If it is so that screen turns blank with the usage of a screen
reading
>>>ATM, it is really wonderful.
>>>
>>>I am trying to find out about this from the central office and would
>>>revert on this.
>>>
>>>On 7/8/10, jayinfotech <jayinfotech at yahoo.com> wrote:
>>>>dear Jayachandran
>>>>   If possible write all messages in one mail it will reduce traffic
>>>>
>>>>
>>>>Amit
>>>>
>>>>-----Original Message-----
>>>>From: accessindia-bounces at accessindia.org.in
>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>Jayachandran1977
>>>>Sent: Thursday, July 08, 2010 07:20 AM
>>>>To: accessindia at accessindia.org.in
>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>
>>>>Dear list members,
>>>>
>>>>Please dont conclude anything about this.  Because I have not
received
>>>> this
>>>>card till now.  And I have not used this also.
>>>>
>>>>After receiving and using this let me write to you in detail.
Because I
>>>> may
>>>>be wrong.
>>>>
>>>>Jayachandran
>>>>----- Original Message -----
>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>To: <accessindia at accessindia.org.in>
>>>>Sent: Wednesday, July 07, 2010 1:21 PM
>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>
>>>>
>>>>>Before I go further with this thread, let me clarify that I have
>>>>> obviously
>>>>>no information as to why or how SBI require a blind user to opt for
a
>>>>>different sort of an ATM card for using speech features. Further,
it is
>>>>>also
>>>>>unhealthy to jump to any conclusions with the scant information we
have
>>>>>here. So, let us look at this objectively.
>>>>>
>>>>>1. Logically, this ATM card should not be any different from any
other
>>>>> ATM
>>>>>card. It won't be a separate card that only works with certain ATM
>>>>>machines
>>>>>providing a limited set of services.
>>>>>
>>>>>2. the only difference is that this card will have extra embedded
>>>>>information that tells an ATM that this user may require speech. If
that
>>>>>ATM
>>>>>has a speech feature, it will be enabled automatically. If there is
no
>>>>>speech capabilities in an ATM, it will just offer the standard
>>>>> interface.
>>>>>
>>>>>3. you will have to use headphones for speech features anyway. It
would
>>>>> be
>>>>>foolish to have your bank balance read out by a loud speaker.
>>>>>
>>>>>
>>>>>4. the problem with having a switch to enable and disable speech is
that
>>>>>regular sighted users who may not know about speech features and
may
>>>>>complain that they are unable to use certain features or their
>>>>> interaction
>>>>>is different for whatever reason.
>>>>>
>>>>>5. If SBI are indeed restricting the functionality of these
specialised
>>>>>ATM
>>>>>cards like not enabling them to be used in other machines in a
normal
>>>>> way,
>>>>>it is the most idiotic solution and needs to be resolved.
>>>>>
>>>>>So, lets channel our energies in obtaining the right information
before
>>>>> we
>>>>>start ranting about how differently we are being treated and all
that. I
>>>>>don't think there is any harm in SBI requiring users to obtain a
>>>>> slightly
>>>>>modified card for using accessible ATMs as long as the basic
>>>>> functionality
>>>>>of the card is still available.
>>>>>
>>>>>Regards,
>>>>>Kiran
>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>-----Original Message-----
>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>>Sathiyaprakash
>>>>>Ramdoss
>>>>>Sent: 07 July 2010 20:11
>>>>>To: accessindia at accessindia.org.in
>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>
>>>>>I am still having troubles in understanding, why do we need to have
>>>>>an uniquely designed card to enable speech in ATM machines?
>>>>>You can have a small piece of switch to turn on the speakers. If
you
>>>>>are really interested in protecting privacy, you can just give them
an
>>>>>earphone jack, right?
>>>>>Earphone jacks  would also help individuals with other reading
>>>>>challenges and senior citizens as well, right?
>>>>>
>>>>>On 7/7/10, Kiran Kaja <kirankaja12 at gmail.com> wrote:
>>>>>>Hi Kanchan,
>>>>>>
>>>>>>It is a shame to say that there is currently no effort in the UK
to
>>>>>advocate
>>>>>>for talking ATMs. I am trying  to do some background research and
>>>>>eventually
>>>>>>prepare a business case for my employer to start some efforts in
this
>>>>>area.
>>>>>>UK is far ahead in a lot of respects, there is even legislation to
make
>>>>>>internet banking sites accessible. But sadly, nothing is being
done for
>>>>>>ATMs.
>>>>>>
>>>>>>As part of my research, I am gathering information on how access
to
>>>>>> ATMs
>>>>>was
>>>>>>improved in North America (the developed country perspective) and
other
>>>>>>countries such as India where this effort has just started
recently.
>>>>>>
>>>>>>I am also very interested in the case before the CCD. May be that
is an
>>>>>>approach that we could follow at some stage in the UK if at all I
can
>>>>>> get
>>>>>>some people interested in the topic.
>>>>>>
>>>>>>Regards,
>>>>>>Kiran
>>>>>>
>>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>>-----Original Message-----
>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
Kanchan
>>>>>Pamnani
>>>>>>Sent: 07 July 2010 19:30
>>>>>>To: accessindia at accessindia.org.in
>>>>>>Cc: Sam Taraporevala
>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>
>>>>>>There is a RBI circular. Will send it tomorrow. SBI has started
rolling
>>>>>out
>>>>>>ATMs. We had tested these machines in Mumbai last year. I am
forwarding
>>>>>your
>>>>>>
>>>>>>mails to Dr. Sam at XRCVC  who has been in touch with the SBI.
>>>>>>
>>>>>>It started with a case before the Commissioner of Disabilities in
2005.
>>>>>then
>>>>>>
>>>>>>the RBI circular of 2008 and then the other circular of  RBI to
banks
>>>>>asking
>>>>>>
>>>>>>them to have 1/3rd talking ATMS. Then last year the testing and
>>>>>> reports.
>>>>>Now
>>>>>>
>>>>>>the roll out has started.
>>>>>>They were supposed to be full fledged ATMS which additionally had
audio
>>>>>>output.
>>>>>>Now when I read these reports of special cards etc. I am quite
>>>>>> surprised.
>>>>>>
>>>>>>Please let me know what is your exact interest in this matter and
I can
>>>>>>explain better.
>>>>>>Kanchan
>>>>>>----- Original Message -----
>>>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>>>To: <accessindia at accessindia.org.in>
>>>>>>Sent: Wednesday, July 07, 2010 11:02 PM
>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>
>>>>>>
>>>>>>>Hi Jayachandran,
>>>>>>>
>>>>>>>Thanks for replying. Would you be able to find out any details of
>>>>>>>installations apart from Chennai? I wonder if SBI have a roadmap
for
>>>>>>>talking
>>>>>>>ATM installations?
>>>>>>>
>>>>>>>Further, I heard that RBI passed some sort of a directive
requiring
>>>>>>> 30%
>>>>>or
>>>>>>>so of all banking ATMs to be made accessible? Is there a copy of
this?
>>>>>>>
>>>>>>>Regards,
>>>>>>>Kiran
>>>>>>>Follow me on Twitter! www.twitter.com/kirankaja12
>>>>>>>-----Original Message-----
>>>>>>>From: accessindia-bounces at accessindia.org.in
>>>>>>>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>>>>>Jayachandran1977
>>>>>>>Sent: 07 July 2010 01:46
>>>>>>>To: accessindia at accessindia.org.in
>>>>>>>Subject: Re: [AI] Status of talking ATM installations in India
>>>>>>>
>>>>>>>Hello Kiran,
>>>>>>>
>>>>>>>This is Jayachandran from Chennai.
>>>>>>>
>>>>>>>Yes sir, as you said SBi installed 5 Talking ATMs in chennai.
For
>>>>>>> that
>>>>>we
>>>>>>>have to apply for a special ATM Card.  I have applied for the
same.
>>>>>>>Probably within a week I will be receiving that card.  One of my
>>>>>>>visually
>>>>>>>impaired friend has used talking ATM for withdrawal of cash.  As
per
>>>>>>> his
>>>>>>>statement it is very user friendly.
>>>>>>>
>>>>>>>Presently SBI has given few powers for the users of this card
like hot
>>>>>>>cash,
>>>>>>>
>>>>>>>cash withdrawal, change of PIN etc.,  If you need more
information
>>>>>>>please
>>>>>>>write.
>>>>>>>
>>>>>>>For your information, I am working in State Bank of India in
clerical
>>>>>>>cadre.
>>>>>>>
>>>>>>>Thanks
>>>>>>>
>>>>>>>Jayachandran.
>>>>>>>----- Original Message -----
>>>>>>>From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>>>>>To: <accessindia at accessindia.org.in>
>>>>>>>Sent: Tuesday, July 06, 2010 6:57 AM
>>>>>>>Subject: [AI] Status of talking ATM installations in India
>>>>>>>
>>>>>>>
>>>>>>>>Hi All,
>>>>>>>>
>>>>>>>>Has anyone got any recent update on installation of talking ATMs
in
>>>>>>>>India?
>>>>>>>
>>>>>>>>I
>>>>>>>>am doing some research on on this topic and any recent updates
are
>>>>>>>>greatly
>>>>>>>>appreciated. I remember reading an article where SBI announced
that
>>>>>>>>they
>>>>>>>>will be installing some 7000 ATMs throughout the country. I
don't
>>>>>suppose
>>>>>>>>any of them have been installed yet?
>>>>>>>>
>>>>>>>>Regards,
>>>>>>>>Kiran
>>>>>>>>Voice your thoughts in the blog to discuss the Rights of persons
with
>>>>>>>>disability bill at:
>>>>>>>>http://www.accessindia.org.in/harish/blog.htm
>>>>>>>>
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changes,
>>>>>>>>please visit the list home page at
>>>>>>>>
>>>>>http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.
org.in
>>>>>>>
>>>>>>>
>>>>>>>
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with
>>>>>>>disability bill at:
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>>>>>>>
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>>>>>>
>>>>>>
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with
>>>>>>disability bill at:
>>>>>>http://www.accessindia.org.in/harish/blog.htm
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accessindia-request at accessindia.org.in
>>>>>with
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>>>>>>
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>>>>>>disability bill at:
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>>>>>with
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>>>>>
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>>>>>disability bill at:
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>>>>
>>>>
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>>>>disability bill at:
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>>>>
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>>>
>>>
>>>--
>>>G. Vamshi
>>>PH Res : +91 877-2243861
>>>Mobile: +91 9949349497
>>>E-mail ID:
>>>gvamshiai at gmail.com
>>>Skype: gvamshi81
>>>
>>>www.retinaindia.org
>>> From darkness unto light
>>>
>>>Voice your thoughts in the blog to discuss the Rights of persons
>>>with disability bill at:
>>>http://www.accessindia.org.in/harish/blog.htm
>>>
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>>>
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>>>
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>>
>>
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>
> with warm regards
>         Mahendra Galani
> window's live ID mahendragalani at hotmail.com       skype ID chintu3886
> phone +4314943149 mobile +4369910366055,
> address Herbst strasse 101.16.1 Vienna Austria Europe
>
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