[AI] Status of talking ATM installations in India

Vamshi. G gvamshiai at gmail.com
Thu Jul 8 06:19:47 EDT 2010


now a days all ATMs have more than one machine in one room. And
sighted people can easily see the transaction of other customers,
including the secret pin number. So, i wonder where does privacy come
from.

If it is so that screen turns blank with the usage of a screen reading
ATM, it is really wonderful.

I am trying to find out about this from the central office and would
revert on this.

On 7/8/10, jayinfotech <jayinfotech at yahoo.com> wrote:
> dear Jayachandran
>   If possible write all messages in one mail it will reduce traffic
>
>
> Amit
>
> -----Original Message-----
> From: accessindia-bounces at accessindia.org.in
> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
> Jayachandran1977
> Sent: Thursday, July 08, 2010 07:20 AM
> To: accessindia at accessindia.org.in
> Subject: Re: [AI] Status of talking ATM installations in India
>
> Dear list members,
>
> Please dont conclude anything about this.  Because I have not received this
> card till now.  And I have not used this also.
>
> After receiving and using this let me write to you in detail. Because I may
> be wrong.
>
> Jayachandran
> ----- Original Message -----
> From: "Kiran Kaja" <kirankaja12 at gmail.com>
> To: <accessindia at accessindia.org.in>
> Sent: Wednesday, July 07, 2010 1:21 PM
> Subject: Re: [AI] Status of talking ATM installations in India
>
>
>> Before I go further with this thread, let me clarify that I have obviously
>> no information as to why or how SBI require a blind user to opt for a
>> different sort of an ATM card for using speech features. Further, it is
>> also
>> unhealthy to jump to any conclusions with the scant information we have
>> here. So, let us look at this objectively.
>>
>> 1. Logically, this ATM card should not be any different from any other ATM
>> card. It won't be a separate card that only works with certain ATM
>> machines
>> providing a limited set of services.
>>
>> 2. the only difference is that this card will have extra embedded
>> information that tells an ATM that this user may require speech. If that
>> ATM
>> has a speech feature, it will be enabled automatically. If there is no
>> speech capabilities in an ATM, it will just offer the standard interface.
>>
>> 3. you will have to use headphones for speech features anyway. It would be
>> foolish to have your bank balance read out by a loud speaker.
>>
>>
>> 4. the problem with having a switch to enable and disable speech is that
>> regular sighted users who may not know about speech features and may
>> complain that they are unable to use certain features or their interaction
>> is different for whatever reason.
>>
>> 5. If SBI are indeed restricting the functionality of these specialised
>> ATM
>> cards like not enabling them to be used in other machines in a normal way,
>> it is the most idiotic solution and needs to be resolved.
>>
>> So, lets channel our energies in obtaining the right information before we
>> start ranting about how differently we are being treated and all that. I
>> don't think there is any harm in SBI requiring users to obtain a slightly
>> modified card for using accessible ATMs as long as the basic functionality
>> of the card is still available.
>>
>> Regards,
>> Kiran
>> Follow me on Twitter! www.twitter.com/kirankaja12
>> -----Original Message-----
>> From: accessindia-bounces at accessindia.org.in
>> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>> Sathiyaprakash
>> Ramdoss
>> Sent: 07 July 2010 20:11
>> To: accessindia at accessindia.org.in
>> Subject: Re: [AI] Status of talking ATM installations in India
>>
>> I am still having troubles in understanding, why do we need to have
>> an uniquely designed card to enable speech in ATM machines?
>> You can have a small piece of switch to turn on the speakers. If you
>> are really interested in protecting privacy, you can just give them an
>> earphone jack, right?
>> Earphone jacks  would also help individuals with other reading
>> challenges and senior citizens as well, right?
>>
>> On 7/7/10, Kiran Kaja <kirankaja12 at gmail.com> wrote:
>>> Hi Kanchan,
>>>
>>> It is a shame to say that there is currently no effort in the UK to
>> advocate
>>> for talking ATMs. I am trying  to do some background research and
>> eventually
>>> prepare a business case for my employer to start some efforts in this
>> area.
>>> UK is far ahead in a lot of respects, there is even legislation to make
>>> internet banking sites accessible. But sadly, nothing is being done for
>>> ATMs.
>>>
>>> As part of my research, I am gathering information on how access to ATMs
>> was
>>> improved in North America (the developed country perspective) and other
>>> countries such as India where this effort has just started recently.
>>>
>>> I am also very interested in the case before the CCD. May be that is an
>>> approach that we could follow at some stage in the UK if at all I can get
>>> some people interested in the topic.
>>>
>>> Regards,
>>> Kiran
>>>
>>> Follow me on Twitter! www.twitter.com/kirankaja12
>>> -----Original Message-----
>>> From: accessindia-bounces at accessindia.org.in
>>> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Kanchan
>> Pamnani
>>> Sent: 07 July 2010 19:30
>>> To: accessindia at accessindia.org.in
>>> Cc: Sam Taraporevala
>>> Subject: Re: [AI] Status of talking ATM installations in India
>>>
>>> There is a RBI circular. Will send it tomorrow. SBI has started rolling
>> out
>>> ATMs. We had tested these machines in Mumbai last year. I am forwarding
>> your
>>>
>>> mails to Dr. Sam at XRCVC  who has been in touch with the SBI.
>>>
>>> It started with a case before the Commissioner of Disabilities in 2005.
>> then
>>>
>>> the RBI circular of 2008 and then the other circular of  RBI to banks
>> asking
>>>
>>> them to have 1/3rd talking ATMS. Then last year the testing and reports.
>> Now
>>>
>>> the roll out has started.
>>> They were supposed to be full fledged ATMS which additionally had audio
>>> output.
>>> Now when I read these reports of special cards etc. I am quite surprised.
>>>
>>> Please let me know what is your exact interest in this matter and I can
>>> explain better.
>>> Kanchan
>>> ----- Original Message -----
>>> From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>> To: <accessindia at accessindia.org.in>
>>> Sent: Wednesday, July 07, 2010 11:02 PM
>>> Subject: Re: [AI] Status of talking ATM installations in India
>>>
>>>
>>>> Hi Jayachandran,
>>>>
>>>> Thanks for replying. Would you be able to find out any details of
>>>> installations apart from Chennai? I wonder if SBI have a roadmap for
>>>> talking
>>>> ATM installations?
>>>>
>>>> Further, I heard that RBI passed some sort of a directive requiring 30%
>> or
>>>> so of all banking ATMs to be made accessible? Is there a copy of this?
>>>>
>>>> Regards,
>>>> Kiran
>>>> Follow me on Twitter! www.twitter.com/kirankaja12
>>>> -----Original Message-----
>>>> From: accessindia-bounces at accessindia.org.in
>>>> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>>>> Jayachandran1977
>>>> Sent: 07 July 2010 01:46
>>>> To: accessindia at accessindia.org.in
>>>> Subject: Re: [AI] Status of talking ATM installations in India
>>>>
>>>> Hello Kiran,
>>>>
>>>> This is Jayachandran from Chennai.
>>>>
>>>> Yes sir, as you said SBi installed 5 Talking ATMs in chennai.  For that
>> we
>>>> have to apply for a special ATM Card.  I have applied for the same.
>>>> Probably within a week I will be receiving that card.  One of my
>>>> visually
>>>> impaired friend has used talking ATM for withdrawal of cash.  As per his
>>>> statement it is very user friendly.
>>>>
>>>> Presently SBI has given few powers for the users of this card like hot
>>>> cash,
>>>>
>>>> cash withdrawal, change of PIN etc.,  If you need more information
>>>> please
>>>> write.
>>>>
>>>> For your information, I am working in State Bank of India in clerical
>>>> cadre.
>>>>
>>>> Thanks
>>>>
>>>> Jayachandran.
>>>> ----- Original Message -----
>>>> From: "Kiran Kaja" <kirankaja12 at gmail.com>
>>>> To: <accessindia at accessindia.org.in>
>>>> Sent: Tuesday, July 06, 2010 6:57 AM
>>>> Subject: [AI] Status of talking ATM installations in India
>>>>
>>>>
>>>>> Hi All,
>>>>>
>>>>> Has anyone got any recent update on installation of talking ATMs in
>>>>> India?
>>>>
>>>>> I
>>>>> am doing some research on on this topic and any recent updates are
>>>>> greatly
>>>>> appreciated. I remember reading an article where SBI announced that
>>>>> they
>>>>> will be installing some 7000 ATMs throughout the country. I don't
>> suppose
>>>>> any of them have been installed yet?
>>>>>
>>>>> Regards,
>>>>> Kiran
>>>>> Voice your thoughts in the blog to discuss the Rights of persons with
>>>>> disability bill at:
>>>>> http://www.accessindia.org.in/harish/blog.htm
>>>>>
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>>>>>
>>>>>
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>>>>
>>>>
>>>>
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>>>> disability bill at:
>>>> http://www.accessindia.org.in/harish/blog.htm
>>>>
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-- 
G. Vamshi
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