[AI] Status of talking ATM installations in India

Kiran Kaja kirankaja12 at gmail.com
Wed Jul 7 16:21:43 EDT 2010


Before I go further with this thread, let me clarify that I have obviously
no information as to why or how SBI require a blind user to opt for a
different sort of an ATM card for using speech features. Further, it is also
unhealthy to jump to any conclusions with the scant information we have
here. So, let us look at this objectively.

1. Logically, this ATM card should not be any different from any other ATM
card. It won't be a separate card that only works with certain ATM machines
providing a limited set of services.

2. the only difference is that this card will have extra embedded
information that tells an ATM that this user may require speech. If that ATM
has a speech feature, it will be enabled automatically. If there is no
speech capabilities in an ATM, it will just offer the standard interface.

3. you will have to use headphones for speech features anyway. It would be
foolish to have your bank balance read out by a loud speaker.


4. the problem with having a switch to enable and disable speech is that
regular sighted users who may not know about speech features and may
complain that they are unable to use certain features or their interaction
is different for whatever reason.

5. If SBI are indeed restricting the functionality of these specialised ATM
cards like not enabling them to be used in other machines in a normal way,
it is the most idiotic solution and needs to be resolved.

So, lets channel our energies in obtaining the right information before we
start ranting about how differently we are being treated and all that. I
don't think there is any harm in SBI requiring users to obtain a slightly
modified card for using accessible ATMs as long as the basic functionality
of the card is still available.

Regards,
Kiran
Follow me on Twitter! www.twitter.com/kirankaja12 
-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Sathiyaprakash
Ramdoss
Sent: 07 July 2010 20:11
To: accessindia at accessindia.org.in
Subject: Re: [AI] Status of talking ATM installations in India

 I am still having troubles in understanding, why do we need to have
an uniquely designed card to enable speech in ATM machines?
You can have a small piece of switch to turn on the speakers. If you
are really interested in protecting privacy, you can just give them an
earphone jack, right?
Earphone jacks  would also help individuals with other reading
challenges and senior citizens as well, right?

On 7/7/10, Kiran Kaja <kirankaja12 at gmail.com> wrote:
> Hi Kanchan,
>
> It is a shame to say that there is currently no effort in the UK to
advocate
> for talking ATMs. I am trying  to do some background research and
eventually
> prepare a business case for my employer to start some efforts in this
area.
> UK is far ahead in a lot of respects, there is even legislation to make
> internet banking sites accessible. But sadly, nothing is being done for
> ATMs.
>
> As part of my research, I am gathering information on how access to ATMs
was
> improved in North America (the developed country perspective) and other
> countries such as India where this effort has just started recently.
>
> I am also very interested in the case before the CCD. May be that is an
> approach that we could follow at some stage in the UK if at all I can get
> some people interested in the topic.
>
> Regards,
> Kiran
>
> Follow me on Twitter! www.twitter.com/kirankaja12
> -----Original Message-----
> From: accessindia-bounces at accessindia.org.in
> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Kanchan
Pamnani
> Sent: 07 July 2010 19:30
> To: accessindia at accessindia.org.in
> Cc: Sam Taraporevala
> Subject: Re: [AI] Status of talking ATM installations in India
>
> There is a RBI circular. Will send it tomorrow. SBI has started rolling
out
> ATMs. We had tested these machines in Mumbai last year. I am forwarding
your
>
> mails to Dr. Sam at XRCVC  who has been in touch with the SBI.
>
> It started with a case before the Commissioner of Disabilities in 2005.
then
>
> the RBI circular of 2008 and then the other circular of  RBI to banks
asking
>
> them to have 1/3rd talking ATMS. Then last year the testing and reports.
Now
>
> the roll out has started.
> They were supposed to be full fledged ATMS which additionally had audio
> output.
> Now when I read these reports of special cards etc. I am quite surprised.
>
> Please let me know what is your exact interest in this matter and I can
> explain better.
> Kanchan
> ----- Original Message -----
> From: "Kiran Kaja" <kirankaja12 at gmail.com>
> To: <accessindia at accessindia.org.in>
> Sent: Wednesday, July 07, 2010 11:02 PM
> Subject: Re: [AI] Status of talking ATM installations in India
>
>
>> Hi Jayachandran,
>>
>> Thanks for replying. Would you be able to find out any details of
>> installations apart from Chennai? I wonder if SBI have a roadmap for
>> talking
>> ATM installations?
>>
>> Further, I heard that RBI passed some sort of a directive requiring 30%
or
>> so of all banking ATMs to be made accessible? Is there a copy of this?
>>
>> Regards,
>> Kiran
>> Follow me on Twitter! www.twitter.com/kirankaja12
>> -----Original Message-----
>> From: accessindia-bounces at accessindia.org.in
>> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of
>> Jayachandran1977
>> Sent: 07 July 2010 01:46
>> To: accessindia at accessindia.org.in
>> Subject: Re: [AI] Status of talking ATM installations in India
>>
>> Hello Kiran,
>>
>> This is Jayachandran from Chennai.
>>
>> Yes sir, as you said SBi installed 5 Talking ATMs in chennai.  For that
we
>> have to apply for a special ATM Card.  I have applied for the same.
>> Probably within a week I will be receiving that card.  One of my visually
>> impaired friend has used talking ATM for withdrawal of cash.  As per his
>> statement it is very user friendly.
>>
>> Presently SBI has given few powers for the users of this card like hot
>> cash,
>>
>> cash withdrawal, change of PIN etc.,  If you need more information please
>> write.
>>
>> For your information, I am working in State Bank of India in clerical
>> cadre.
>>
>> Thanks
>>
>> Jayachandran.
>> ----- Original Message -----
>> From: "Kiran Kaja" <kirankaja12 at gmail.com>
>> To: <accessindia at accessindia.org.in>
>> Sent: Tuesday, July 06, 2010 6:57 AM
>> Subject: [AI] Status of talking ATM installations in India
>>
>>
>>> Hi All,
>>>
>>> Has anyone got any recent update on installation of talking ATMs in
>>> India?
>>
>>> I
>>> am doing some research on on this topic and any recent updates are
>>> greatly
>>> appreciated. I remember reading an article where SBI announced that they
>>> will be installing some 7000 ATMs throughout the country. I don't
suppose
>>> any of them have been installed yet?
>>>
>>> Regards,
>>> Kiran
>>> Voice your thoughts in the blog to discuss the Rights of persons with
>>> disability bill at:
>>> http://www.accessindia.org.in/harish/blog.htm
>>>
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>>
>>
>>
>> Voice your thoughts in the blog to discuss the Rights of persons with
>> disability bill at:
>> http://www.accessindia.org.in/harish/blog.htm
>>
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>>
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>
>
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>
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