[AI] FW: (VIB) Committee on Customer Service in Banks - Inviting Suggestions from Public

BHAWANI SHANKAR VERMA bsvermadurg at gmail.com
Tue Jun 22 08:54:40 EDT 2010


good initiative sir, all blind and partially seeing customer should not lose 
such opportunity.
----- Original Message ----- 
From: "Asudani, Rajesh" <rajeshasudani at rbi.org.in>
To: <accessindia at accessindia.org.in>
Sent: Tuesday, June 22, 2010 12:28 PM
Subject: [AI] FW: (VIB) Committee on Customer Service in Banks - Inviting 
Suggestions from Public


>
>
>
> From: vib-india at googlegroups.com [mailto:vib-india at googlegroups.com] On 
> Behalf Of Asudani, Rajesh
> Sent: Tuesday, June 22, 2010 12:15 PM
> To: vib-india at googlegroups.com
> Subject: (VIB) Committee on Customer Service in Banks - Inviting 
> Suggestions from Public
>
> Date : 16 Jun 2010
>
> Committee on Customer Service in Banks - Inviting Suggestions from Public
>
>
> The Reserve Bank of India has constituted a Committee under the 
> chairmanship of Shri M. Damodaran, former Chairman, SEBI to interalia :
>
> 1.     Review the existing system of attending to customer service in 
> banks - approach, attitude and fair treatment to customers from retail, 
> small and pensioners segment.
>
> 2.     Evaluate the existing system of grievance redressal mechanism 
> prevalent in banks, its structure and efficacy and recommend measures for 
> expeditious resolution of complaints. The committee may also lay down a 
> suitable time frame for disposal of complaints including last escalation 
> point within that time frame.
>
> 3.     Examine the functioning of Banking Ombudsman Scheme - its 
> structure, legal framework and recommend steps to make it more effective 
> and responsive.
>
> 4.     Examine the possible methods of leveraging technology for better 
> customer service with proper safeguards including legal aspects in the 
> light of increasing use of Internet and IT for bank products and services 
> and recommend measures to enhance consumer protection.
>
> 5.     Review the role of the Board of Directors of banks and the role of 
> Regulators in customer service matter.
>
> With a view to have inputs from all the stakeholders, the Committee 
> requests the members of the public, bank customers, academicians, 
> social/consumer organizations other NGOs, banks & bankers to offer their 
> suggestions/views on this subject of social and economic importance and 
> help in making the Committee's task purposeful and holistic.
>
> The suggestions/representations (not individual complaints) may please be 
> sent to:
>
> The Chief General Manager
> Reserve Bank of India
> Customer Service Department, Central Office,
> 1st Floor, Amar Building,
> Sir P.M.Road, Fort, Mumbai - 400 001
>
> on or before July 15, 2010
>
> The envelope containing the suggestions may please be super-scribed 
> "Suggestion - Customer Service Committee."
>
> We also encourage responses via email (click 
> here<http://www.rbi.org.in/scripts/BS_PressReleaseDisplay.aspx?prid=22659>)
>
> Ajit Prasad
> Manager
>
> Press Release : 2009-2010/1712
>
>
>
>
>
>
>
> Regards
>
> "If you believe that there is a God, a God that made your
> body, and yet you think that you can do anything with
> that body that's dirty, then the fault lies with the manufacturer."
>
>                                             --Lenny Bruce
>
> (Rajesh Asudani)
>
> Assistant General Manager,
> Reserve Bank of India
> Nagpur
> 09420397185
> O: 0712 2806676
> Res: 0712 2591349
>
>
>
>
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