[AI] FW: RBI committee on customer service

mahendra galani at chello.at
Fri Jun 4 05:12:31 EDT 2010


i suppose, we can write to them with our problems, like ATM, net and 
phone banking.

At 07:39 AM 6/4/2010, you wrote:



>From: vib-india at googlegroups.com [mailto:vib-india at googlegroups.com] 
>On Behalf Of Asudani, Rajesh
>Sent: Friday, June 04, 2010 12:04 PM
>To: vib-india at googlegroups.com
>Subject: (VIB) RBI committee on customer service
>
>Date : 03 Jun 2010
>
>Reserve Bank constitutes Committee on Customer Service in banks
>
>The Reserve Bank of India has constituted a Committee under the 
>chairmanship of Shri M. Damodaran, former Chairman, Securities and 
>Exchange Board of India, to look into banking services rendered to 
>retail and small customers, including pensioners. The Committee will 
>also look into the system of grievance redressal mechanism prevalent 
>in banks, its structure and efficacy and suggest measures for 
>expeditious resolution of complaints.
>The other members of the committee are:
>1. Smt. P. Rajyalakshmi Rao, former member, National Consumer 
>Disputes Redressal Commission, New Delhi,
>2. Shri Ashok Rawat, Hon. Secretary, All India Bank Depositors' 
>Association, Mumbai,
>3. Shri M. V. Nair, Chairman, Indian Banks' Association and Chairman 
>and Managing Director, Union Bank of India, Mumbai,
>4. Shri B. M. Mittal, Chief Executive Officer, Banking Codes and 
>Standards Board of India, Mumbai,
>5. Shri M. S. Sundara Rajan, former Chairman and Managing Director, 
>Indian Bank, Chennai,
>6. Shri S. Gopalakrishnan, former Banking Ombudsman, Chennai and 
>former Chairman and Managing Director, Vijaya Bank, Chennai and
>Shri Kaza Sudhakar, Chief General Manager, Customer Service 
>Department, Reserve Bank of India, Central Office, Mumbai will be 
>the Member Secretary.
>The terms of reference of the Committee are :
>1. To review the existing system of attending to customer service in 
>banks - approach, attitude and fair treatment to customers from 
>retail, small and pensioners segment.
>2. To evaluate the existing system of grievance redressal mechanism 
>prevalent in banks, its structure and efficacy and recommend 
>measures for expeditious resolution of complaints. The committee may 
>also lay down a suitable time frame for disposal of complaints 
>including last escalation point within that time frame.
>3. To examine the functioning of Banking Ombudsman Scheme - its 
>structure, legal framework and recommend steps to make it more 
>effective and responsive.
>4. To examine the possible methods of leveraging technology for 
>better customer service with proper safeguards including legal 
>aspects in the light of increasing use of Internet and IT for bank 
>products and services and recommend measures to enhance consumer protection.
>5. To review the role of the Board of Directors of banks and the 
>role of regulators in customer service matter.
>The Committee is expected to submit its report within a period of 
>four months from its first meeting.
>It may be recalled that the setting up of the Committee was 
>announced in the Annual Policy Statement for the year 2010-11.
>G. Raghuraj
>Deputy General Manager
>Press Release : 2009-2010/1633
>
>
>
>
>
>
>
>Regards
>
>"Perhaps our role on this planet is not to worship God-- but to create Him."
>
>                                         --Arthur C. Clarke
>
>(Rajesh Asudani)
>
>Assistant General Manager,
>Reserve Bank of India
>Nagpur
>09420397185
>O: 0712 2806676
>Res: 0712 2591349
>
>
>
>
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with warm regards
        Mahendra Galani
window's live ID mahendragalani at hotmail.com       skype ID chintu3886
phone +4314943149 mobile +4369910366055,
address Herbst strasse 101.16.1 Vienna Austria Europe
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