[AI] RBI order on ATM card.

Vamshi G gvamshiai at gmail.com
Mon May 24 22:37:33 EDT 2010


Dear Subramani sir,

I think there are 2 qualities visually challenged persons should possess in
order to avail not only banking services, but also all other benefits which
they are entitled to;

1.  Clear Awareness about the law, along with the procedure to be followed
in case of denial of any services/benefits.
2. Willingness and courage to fight.

We should let the branch managers know what we are going to do if they deny
us banking services.  WE should tell them that we are going to take this to
their higher officials and banking ombudsman.
For example, though this is not relating to visual handicap, a customer came
to my branch with a complaint about double debit of funds at the ATM which
has to be addressed by the bank within a stipulated time period.  But 9 out
of 10 times, banks won't be able to do it within the time.  This customer,
after waiting till the expiry of the stipulated time, gave a letter to my
branch manager which contained the rule relating to the same along with the
penalty in case of failure, and marked a copy of the same to the concerned
regional manager.  Believe me, his complaint was given top priority and was
resolved within no time.  

Regards,
Vamshi G
M: +91 9949349497
R: +91 877 2243861
Skype: gvamshi81
 
www.retinaindia.org
>From darkness unto light
 
 
-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of mahendra
Sent: Tuesday, May 25, 2010 2:18 AM
To: accessindia at accessindia.org.in
Subject: Re: [AI] RBI order on ATM card.

yes you are right. about friends from banking fraternity, Bhawani is 
from PNB, not sure about Kamal Varma.
feel sorry about some of our friends from banking sector, way they 
are thinking.


At 04:15 PM 5/24/2010, you wrote:
>It is absolutely preposterous when bankrs turn to us and say that they
>don't know anything about the RBI regulations. My question is: if I
>drive without a registration plate or fail to produce my license while
>driving and then turn to someone and say that I don't know such a rule
>exist, will anyone accept this? Then why should we always --ALWAYS--
>take no for an answer when it comes to a mindless bank manager rejecting
>RBI circular, which, ironically, has come from the authority that
>regulates banking in this country? Is it then given that banks are used
>to violating rules like these regularly? Members of banking fraternity,
>kindly explain.
>
>Subramani
>
>
>
>-----Original Message-----
>From: accessindia-bounces at accessindia.org.in
>[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Rohiet A.
>Patil
>Sent: Monday, May 24, 2010 8:26 PM
>To: accessindia at accessindia.org.in
>Subject: Re: [AI] RBI order on ATM card.
>
>Please ask your branch manager to refer to the point number 10 of RBI
>master
>cercular for customer service. All the guidelines are there. Further,
>you
>can visit http://www.prateek agarwal.webs.com
>for the copy of the cercular from RBI and guidelines from IBA.
>Thanks and regards,
>Rohiet
>----- Original Message -----
>From: "AMEEN" <ameen.ettattu at gmail.com>
>To: "accessindia" <accessindia at accessindia.org.in>
>Sent: Monday, May 24, 2010 12:58 PM
>Subject: [AI] RBI order on ATM card.
>
>
> > Dear friends,
> > today I asked my bank for ATM card.
> > But they rejected to do so.
> > My bank is: Union bank of India-Kumarapuram branch in Ernakulam DT.
> > Kerala.
> > They said, they don't know anything about the RBI order regarding the
> > same.
> > So  if anyone send me the copy of the order to my personal ID, it
>would be
> > a great help.
> > Thanks in advance,
> > Ameen.
> >
> >
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with warm regards
        Mahendra Galani
window's live ID mahendragalani at hotmail.com       skype ID chintu3886
phone +4314943149 mobile +4369910366055,
address Herbst strasse 101.16.1 Vienna Austria Europe
 
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