[AI] Travel in disability coach

Asudani, Rajesh rajeshasudani at rbi.org.in
Wed May 12 00:32:48 EDT 2010


Hi subramani
I believe somebody had posted numbers of various railway authorities a few days ago.
I think we should write strong letter to railway board and officials dealing with customer service.
Commercial department which deals with reservations also should be roped in.
Of course, a copy has to go to DIDI, and if possible we should seek an appointment with her or any other responsible official, like member railway board entrusted with looking after commercial operations.
And further, the demand for restoring a general coach for disabled and suitably locating it and keeping it unoccupied, should be given due prominence in any such concerted effort.
I can envisage many other demands including giving concession in tatkal tickets at least, which also go a long way in easing travel by PWD.
However, we should prioritize demands duly in accordance with their numerical effects and level of severity of difficulty.
My experiences range from having disabled coach designated as regular reserved coach but not being included in display etc. requiring me to circumnavigate the train twice alone, to not being able to get off at the desired station from disabled coach due to it being unauthorizedly packed to the extent of  requiring me to exit it through window, etc. etc.

Anyway, I have been fortunate enough to travel in all classes of Indian railways, but for most of VI general is the only class of travel most of the times.


Regards

"Perhaps our role on this planet is not to worship God-- but to create Him."

                                        --Arthur C. Clarke

(Rajesh Asudani)

Assistant General Manager,
Reserve Bank of India
Nagpur
09420397185
O: 0712 2806676
Res: 0712 2591349



-----Original Message-----
From: accessindia-bounces at accessindia.org.in [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Subramani L
Sent: Tuesday, May 11, 2010 4:57 PM
To: accessindia at accessindia.org.in
Subject: Re: [AI] Travel in disability coach

Will be glad if you can share them so that I will have a chance to write
about this issue. Also, is there an authority whom we can speak to in
Delhi or even at zonal or regional levels? Pl let me know and provide
numbers if you have.

Subramani


-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Asudani,
Rajesh
Sent: Tuesday, May 11, 2010 4:23 PM
To: accessindia at accessindia.org.in
Subject: Re: [AI] Travel in disability coach

Of course, subramani, I have had plenty of them.


Regards

"Perhaps our role on this planet is not to worship God-- but to create
Him."

                                        --Arthur C. Clarke

(Rajesh Asudani)

Assistant General Manager,
Reserve Bank of India
Nagpur
09420397185
O: 0712 2806676
Res: 0712 2591349



-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Subramani L
Sent: Tuesday, May 11, 2010 4:17 PM
To: accessindia at accessindia.org.in
Subject: Re: [AI] Travel in disability coach

If anyone else have similar experiences, pl let me know off the list.

Subramani



-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Amar Jain
Sent: Tuesday, May 11, 2010 2:29 PM
To: accessindia at accessindia.org.in
Subject: Re: [AI] Travel in disability coach

Dear Sir,
Let me tell you my story:
I was going from Virar to Anand in Lokshakti Express, my ticket was
booked
in handicap coach. When I reached Virar station I found that on chart
there
was no mention of the coach no. SL1, which was my coach and it was
handicap
coach. There is no display board in Virar.
I approached station master, and asked him the position of the coach. He

said that this coach is not there only in the train despite showing him
the
ticket and sent me to S1. Despite of my requests that please call Bandra

station from where this train starts and ask the position, he refused.
The tt of S1 obviously told me to go to my actual coach, which was at
the
other side of the train. I tried going through AC compartment but the
shutter was closed. And the guy did not open. I requested tt to provide
me
alternate accomodation and after bit quoral he did that and sent me to
S4
with my heavy luggage. I waited an hour or so then he came and provided
the
birth.
I have lauged a complaint against the neglegenceof chart preparing guy
and
station master, via pgportal.gov.in, the complaint was forwarded to
westurn
railway and from there to churchgate station, but till today no action
is
taken.
I am waiting few more days otherwise I will write to department of
administrative reforms.
You can laudge your complaint online using pgportal.gov.in.
--------------------------------------------------
From: "Dr Jalaja" <jalajakumarits at gmail.com>
Sent: Monday, May 10, 2010 10:27 PM
To: "accessindia" <accessindia at accessindia.org.in>
Subject: [AI] Travel in disability coach

> Hello all,
>              I was given reservation for the disability coach on 9 may
,
> and the journey was from 9.20 p m onwards. From the station we got
> information thet the disability coach was in front but on arrival of
train
> it is located at the back side .We reported to the guard and entered
into
> it and all bearths were occupied by the public without disability In
the
> next station I complained to the guard regarding this and he is not
> willing to vaccate them  and moreover the partition between the
general
> compartment and D C is not in a position to get locked so the
passengers
> from general compartment can easily  enter into the d coach . Instead
of
> taking action the guard started threatening us and also there is abuse

> from the public We asked the railway complaint register and the guard
is
> not willing to give it.  At 2 a m the guard changed and that person
with a
> railway police came there and after a lot of struggle the other
passengers
> were vaccated  and the bearth was allotted to us
>           I am going to register a complaint to the sub division
officer
> .I want to know whether we can go to consumer court  with the
complaint
>              with regards-------Jalaja?
>
>
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