[AI] Travel in disability coach

Amar Jain amarjain2006 at gmail.com
Tue May 11 04:59:28 EDT 2010

Dear Sir,
Let me tell you my story:
I was going from Virar to Anand in Lokshakti Express, my ticket was booked 
in handicap coach. When I reached Virar station I found that on chart there 
was no mention of the coach no. SL1, which was my coach and it was handicap 
coach. There is no display board in Virar.
I approached station master, and asked him the position of the coach. He 
said that this coach is not there only in the train despite showing him the 
ticket and sent me to S1. Despite of my requests that please call Bandra 
station from where this train starts and ask the position, he refused.
The tt of S1 obviously told me to go to my actual coach, which was at the 
other side of the train. I tried going through AC compartment but the 
shutter was closed. And the guy did not open. I requested tt to provide me 
alternate accomodation and after bit quoral he did that and sent me to S4 
with my heavy luggage. I waited an hour or so then he came and provided the 
I have lauged a complaint against the neglegenceof chart preparing guy and 
station master, via pgportal.gov.in, the complaint was forwarded to westurn 
railway and from there to churchgate station, but till today no action is 
I am waiting few more days otherwise I will write to department of 
administrative reforms.
You can laudge your complaint online using pgportal.gov.in.
From: "Dr Jalaja" <jalajakumarits at gmail.com>
Sent: Monday, May 10, 2010 10:27 PM
To: "accessindia" <accessindia at accessindia.org.in>
Subject: [AI] Travel in disability coach

> Hello all,
>              I was given reservation for the disability coach on 9 may , 
> and the journey was from 9.20 p m onwards. From the station we got 
> information thet the disability coach was in front but on arrival of train 
> it is located at the back side .We reported to the guard and entered into 
> it and all bearths were occupied by the public without disability In the 
> next station I complained to the guard regarding this and he is not 
> willing to vaccate them  and moreover the partition between the general 
> compartment and D C is not in a position to get locked so the passengers 
> from general compartment can easily  enter into the d coach . Instead of 
> taking action the guard started threatening us and also there is abuse 
> from the public We asked the railway complaint register and the guard is 
> not willing to give it.  At 2 a m the guard changed and that person with a 
> railway police came there and after a lot of struggle the other passengers 
> were vaccated  and the bearth was allotted to us
>           I am going to register a complaint to the sub division officer 
> .I want to know whether we can go to consumer court  with the complaint
>              with regards-------Jalaja?
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