[AI] ATM card to VA

u. srinivasan rusvasan at gmail.com
Wed May 5 12:28:04 EDT 2010


Friends,
I am copying below the CCPD order relating to issue of ATM card and other banking benefits by Canara bank.
Hope this will be of use.
Rgds
srinivasan
mob 9444052635
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IN THE COURT OF THE CHIEF COMMISSIONER FOR PERSONS WITH DISABILITIES
SAROJINI HOUSE, 6, BHAGWAN DASS ROAD, NEW DELHI 1

CASE NO. 23/1101/09-10                DATED 05.03.2010

TO
THE MANAGER 
CANARA BANK
THOUSAND LIGHTS BRANCH
GREAMES ROAD, CHENNAI

SUB ; REPRESENTATION DATED 4.1.2010 RECD FROM MR R SRINIVASAN REGARDING DENAIL OF ATM AND OTHER FACILITIES BY CANARA BANK

SIR,
A copy of the complaint received from Shri R Srinivasan stated to be a peron with Visually impairment vide email dated 4.1.2010 is enclosed. Shri Srinivasan has submitted that he is being denied the usage of ATM and other banking facilties by your branch for quite long inspite of repeated efforts and requests. He has also stated that the Ombudsman, RBI with whom he has lodged complaint has also not taken any action so far.
In this regard, your attention is invited to the Circular no. DBOD.No. LegBC.91/09.07.005/2007-08 dated 4.6.2008 of RBI (copy enclosed) addressed to all scheduled commercial banks wherein it has clearly been mentioned inter-alia that cheque book facilitiy / operation of ATM / locker, etc cannot be denied to the visually impaired as they are legally competent to contract. It has also been mentioned in the RBI circular that in case No. 2791/2003, the Court had passed orders dated 05.09.2005 which was forwarded by IBA to all member banks vide their circular dated 20th october 2005. A copy of the said order is also enclosed. Denial of ATM facility or any discrimination in the matter providing banking facilties to persons on the ground of their disability is a clear violation of their rights as also it amounts to denail of equal opportunity to them.
In the light of the above, you are directed to ensure that all banking facilities to which the compalinant is entitled, be extended to him immediately or whenever he approaches your branch and to send an action taken report to that effect to this Court.
Yours faithfully

sd/-
T D Dhariyal
Dy Chief Commissioner
Copy to 1. R Srinivasan
2. Chairman and Mg Dir, Canara Bank, Chennai - with a request that all branches of the bank be advised and senstised so that instances of such depriviation do not recur.
3. Chief General Manager, RBI, Dpt of Banking Opertions and Dvpt, Cnetral Office Bldg, Mumbai.
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