[AI] OSU Selects Serotek's Rim & Ram Software

shahnaz shycurrim at yahoo.co.in
Thu Jun 19 11:25:21 EDT 2008

OSU Selects Serotek’s RIM and RAM Software

MINNEAPOLIS – June 18, 2008 – Serotek Corporation, the leading provider of Internet and digital information accessibility software and services, is pleased
to announce that Ohio State University has chosen to implement Serotek’s Remote Incident Management (RIM) and Remote Access Management (RAM) software to
provide technical support to its user community. The only accessible solution of its kind, Serotek’s software will enhance the ability of OSU’s blind and
sighted technical support staff to provide remote assistance without the installation of any adaptive technology.

RIM allows field technicians to take complete control of potentially distant end-user computers over an organization’s network or the Internet. Once connected,
the technician and the user share the same workspace on the end-user’s computer, so they can work with the same applications and documents or exchange
text and files. While connected, the technician can also watch the end-user and demonstrate how to perform required tasks or avoid common problems.

RAM enables remote control of computers on an enterprise network through a secure server. For performing operations such as remote server administration,
remote troubleshooting and repair, remote desktop access and operation, and remote training, RAM allows personnel, both sighted and visually impaired,
to work from any authorized location.

“RIM makes location irrelevant so there are no trip charges or multi-location staffing requirements,” said Mike Calvo, CEO, Serotek Corporation, “And RAM
extends career paths by removing the barriers that make it difficult for visually impaired people to provide technical, administrative, and training services
over private or public computer networks.”

“OSU is committed to an equal access work environment,” said L. Scott Lissner, ADA Coordinator for Ohio State University, “We appreciate the fact that there
are no per-seat licensing fees so we can proactively deploy RIM and RAM to thousands of end-users, without any special installations.” Nolan Crabb, Director
of Assistive Technology added, “This allows our users immediate assistance with a single click or keystroke should an issue arise, all at a cost comparable
with installing firewall or anti-virus software.”

Since its inception, Serotek Corporation has been developing technology solutions that allow anyone, regardless of physical limitations, disabilities, lack
of Internet savvy or computer ownership, the ability to access and command all of the resources of the Internet and an accessible digital lifestyle. For
more information about Serotek Corporation or its product and service offerings, visit

Serotek Corporation

Serotek Corporation is a leading technology company that develops software and manufactures accessibility solutions under the System Access brand. Committed
to the mission of providing accessibility anywhere, Serotek began with the launch of the first online community specifically designed to meet the needs
of people with disabilities. Since then, Serotek has introduced several powerful, affordable solutions that require minimal training and investment. For
more information, visit

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