[AI] Banking facilities to the visually challenged

Ram Kumar drkwisdom at gmail.com
Fri Jun 6 11:24:32 EDT 2008

Hello sir/Madam, thank you so much for immediately forwarding the copy
of the RBI'S order in response  to my request.

On 6/5/08, H P Kotian <hpkotian at rbi.org.in> wrote:
> Date: Jun 04, 2008
> Banking facilities to the visually challenged
> RBI / 2007-08 / 358
> DBOD.No.Leg BC. 91 /09.07.005/2007-08
> June 4, 2008
> To
> All Scheduled Commercial Banks
> (excluding RRBs)
> Dear Sir,
> Banking facilities to the visually challenged
> It has been brought to our notice that visually challenged persons are
> facing problems in availing banking facilities. It may be noted that banking
> facilities
> including cheque book facility / operation of ATM / locker etc. cannot be
> denied to the visually challenged as they are legally competent to contract.
> 2. It may be recalled that in the Case No. 2791/2003, the Honourable Court
> of Chief Commissioner for Persons with Disabilities had passed Orders dated
> 05.09.2005
> which was forwarded by IBA to all the member banks vide their circular
> letter dated October 20, 2005. In the above Order, the Honorable Court has
> instructed
> that banks should offer all the banking facilities including cheque book
> facility, ATM facility and locker facility to the visually challenged and
> also
> assist them in withdrawal of cash. Further, in Para 14 of the above Order,
> the Honorable Court has observed that visually impaired persons cannot be
> denied
> the facility of cheque book, locker and ATM on the possibility of risk in
> operating / using the said facility, as the element of risk is involved in
> case
> of other customers as well.
> 3. Banks are therefore advised to ensure that all the banking facilities
> such as cheque book facility including third party cheques, ATM facility,
> Net banking
> facility, locker facility, retail loans, credit cards etc. are invariably
> offered to the visually challenged without any discrimination. Banks may
> also
> advise their branches to render all possible assistance to the visually
> challenged for availing the various banking facilities.
> Yours faithfully
> (Prashant Saran)
> Chief General Manager-in-Charge
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With wishes, D, Ramkumar PHD in English Pondicherry university-a
central university

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