[AI] Banks asked to extend all facilities to visually challenged people
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Thu Jun 5 01:54:58 EDT 2008
Mumbai, June 4 (IANS) The Reserve Bank of India (RBI) has ordered all
banks to extend full banking facilities to the visually challenged
people without any discrimination. In an advisory note issued here
Wednesday, the RBI said its attention has been drawn to the fact that
the visually challenged people encounter problems in availing banking
The RBI said such people are entitled to all facilities, including
cheque books, operation of ATMs, lockers and the like as they were
legally competent to contract.
It has ordered that banks must ensure that all these facilities as
well as net banking, retail loans, credit cards and other services are
also offered to the visually challenged people. Banks have been told
to advise all their branches to render all possible assistance to them
to avail banking facilities.
In this regard, the RBI has referred to a 2005 order of the Court of
the Chief Commissioner for Persons with Disabilities which had been
forwarded by the Indian Banks' Association to all member banks in
October that year.
The court observed that the "visually impaired persons cannot be
denied the facility of cheque book, locker and ATM on the possibility
of risk in operating or using the said facility, as the element of
risk is involved in case of other customers as well."
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