[AI] sound recording problem with hp's dv 6000 series laptops

dinesh thole dineshthole at gmail.com
Thu May 29 05:28:41 EDT 2008


Yes you are right.
but they are not ready to do that.
they are saying that this is a common problem and we can not do anything
about it.
----- Original Message ----- 
From: "Harish Kotian" <harish at accessindia.org.in>
To: <accessindia at accessindia.org.in>
Sent: Tuesday, May 27, 2008 10:30 PM
Subject: Re: [AI] sound recording problem with hp's dv 6000 series laptops


> Hi
>
> They certainly need to rectify the problem or return back your money.
>
> Harish.
>
> ----- Original Message ----- 
> From: "dinesh thole" <dineshthole at gmail.com>
> To: <accessindia at accessindia.org.in>
> Sent: Saturday, May 24, 2008 1:32 PM
> Subject: [AI] sound recording problem with hp's dv 6000 series laptops
>
>
>> Hello friends, I am dinesh thole from pune.
>> I have a hp dv6516tx laptop with windows vista.
>> from the time I have purchased the laptop, I am facing sound recording
>> problem on the laptop.
>> the problem is, the recording done on the laptop is not clear
>> There is humming noise in the baground, after the recorded file is
>> played.
>>
>> There is disturbance in recording.
>>
>> This problem is there, whether I do the recording using the internal mike
>> or a hai quality external mike.
>>
>> I took the laptop to the service centre and they took the following
>> actions under the guidance of hp's technical support.
>>
>> 1. They restored the laptop to the factory condition by reinstalling
>> windows vista home premium through the recovery disks.
>>
>> They also installed all the latest bios and the audio drivers, and all
>> other drivers.
>>
>> they checked the various microphone settings in the realtek high
>> definition audio options in the control panel.
>>
>> 2. they changed the display panel on which the internal mike is placed.
>>
>> 3. they changed the motherboard on which the realtek high definition
>> audio chip is there.
>>
>> 4. they compared the recording with hp dv2000 model, which has the
>> conecsant audio chip.
>>
>> the recording quality was very good on the dv 2000 model which has the
>> conecsant audio chip as compared with my laptop.
>>
>> similar problem was there when they checked with the other laptop of the
>> same series which had the realtek chip.
>>
>> hp's service center gave me a service report saying that it is a common
>> problem with this series laptops.
>>
>> the senior technical people are saying that this is the limitation of the
>> laptop, and we can not do anything.
>>
>> according to me, there is a problem with the realtek high definition
>> audio chip which they are providing with the hp dv6000 series laptops.
>>
>> that is why not only my laptop, but all other laptops in the dv6000
>> series are also having this problem.
>>
>> since I need to do audio recording everyday, I am at a disadvantage after
>> buying this laptop.
>>
>> I did not know about this problem before buying this laptop. otherwise I
>> would have bought any other model.
>>
>> hp is not ready to do anything for me in this case even though there is a
>> manufacturing defect in the dv6000 series notebooks.
>>
>> for trial, I recorded on soni, dell, compack  laptops. but no laptop is
>> having such recording problem and the recording quality was very good on
>> these laptops.
>>
>> I want to know if any of you is facing this kind of problem with the hp
>> laptop.
>>
>> also I would like the advice of the members on this list regarding this
>> matter, and what can I do further.
>>
>> my laptop is in the warranty period.
>>
>> also if advisable, I am ready to take this matter to the consumer court,
>> because just like me, I do not want other members to suffer after
>> investing good amount of money on these hp laptops.
>>
>> so any of you are planning to purchase a hp laptop of the dv 6000 series,
>> and which has the realtek high definition audio chip, and if you are
>> going to use it for recording, then please check the laptop carefully.
>> and if possible, please select other model.
>>
>> I request all the members to give me your valuable opinion and advice on
>> this matter at the earliest.
>>
>> thanking you all.
>>
>> warm regards.
>>
>> dinesh thole.
>>
>> email: dineshthole at gmail.com
>>
>> mobile: 9922942801.
>>
>> skype id: dinesh.thole
>>
>>
>>
>>
>>
>>
>>
>> after taking the above actions, still the problem has not being resolved.
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