[AI] sound recording problem with hp's dv 6000 series laptops

Suresh suresh.tsl at gmail.com
Wed May 28 22:35:46 EDT 2008


Hi,

You are right.  My friend who is a hardware engineer advised me to get 
external speakers.

Rgds
Suresh
----- Original Message ----- 
From: "dinesh thole" <dineshthole at gmail.com>
To: <accessindia at accessindia.org.in>
Sent: Tuesday, May 27, 2008 8:56 PM
Subject: Re: [AI] sound recording problem with hp's dv 6000 series laptops


> hai suresh,
> you are right, Sony's speakers are very good.
> But, was this advice given to you by the Acer's hardware person?
> if yes, then this advice is not acceptable. Because I feel that, we should
> get a good quality product after spending a good amount of money.
> Also, after buying a laptop, if we have to buy external speakers or any
> other basic hardware, then what is the use of the internal speakers of the
> laptop?
> I think this is not correct approach of the company.
> warm regards
> dinesh thole
> ----- Original Message ----- 
> From: "Suresh" <suresh.tsl at gmail.com>
> To: <accessindia at accessindia.org.in>
> Sent: Tuesday, May 27, 2008 7:41 PM
> Subject: Re: [AI] sound recording problem with hp's dv 6000 series laptops
>
>
>> Hi,
>>
>> For me it is not with recording.  I face this when i play songs.
>> Sometimes
>> the voice of JAWS also gets affected.  But external speakers solve this
>> problem.  Of course we have to purchase speakers from good company like
>> Sony.
>>
>> Regards
>> Suresh
>>
>>
>> ----- Original Message ----- 
>> From: "dinesh thole" <dineshthole at gmail.com>
>> To: <accessindia at accessindia.org.in>
>> Sent: Tuesday, May 27, 2008 9:24 AM
>> Subject: Re: [AI] sound recording problem with hp's dv 6000 series 
>> laptops
>>
>>
>>> hai suresh,
>>> so are you also having the sound recording problem?
>>> but how have you managed to solve it by using the external speakers?,
>>> because the problem is not with the speakers, but it is with the realtek
>>> high definition audio chip.
>>> I am getting a very good quality sound with the internal speakers when I
>>> am
>>> playing any song or any other file.
>>> the problem is only with the sound recording.
>>> thanks
>>> ----- Original Message ----- 
>>> From: "Suresh" <suresh.tsl at gmail.com>
>>> To: <accessindia at accessindia.org.in>
>>> Sent: Monday, May 26, 2008 8:47 PM
>>> Subject: Re: [AI] sound recording problem with hp's dv 6000 series
>>> laptops
>>>
>>>
>>>> Hi,
>>>>
>>>> I have purchased "Acer" which has the same problem.  I consulted my
>>>> Hardware
>>>> Engineer regarding this issue.  He advised me to get an external
>>>> speakers
>>>> which could be kept in laptop-bag.  It would resolve problems like low
>>>> volume, unnecessary jarring sound and so on.  Laptops were so expensive
>>>> two
>>>> years ago.  Nowadays we can purchase laptop with high configuration.
>>>> Eventually the quality gets affected.
>>>>
>>>> Regards
>>>> Suresh
>>>> ----- Original Message ----- 
>>>> From: "dinesh thole" <dineshthole at gmail.com>
>>>> To: <accessindia at accessindia.org.in>
>>>> Sent: Saturday, May 24, 2008 1:32 PM
>>>> Subject: [AI] sound recording problem with hp's dv 6000 series laptops
>>>>
>>>>
>>>>> Hello friends, I am dinesh thole from pune.
>>>>> I have a hp dv6516tx laptop with windows vista.
>>>>> from the time I have purchased the laptop, I am facing sound recording
>>>>> problem on the laptop.
>>>>> the problem is, the recording done on the laptop is not clear
>>>>> There is humming noise in the baground, after the recorded file is
>>>>> played.
>>>>>
>>>>> There is disturbance in recording.
>>>>>
>>>>> This problem is there, whether I do the recording using the internal
>>>>> mike
>>>>> or a hai quality external mike.
>>>>>
>>>>> I took the laptop to the service centre and they took the following
>>>>> actions under the guidance of hp's technical support.
>>>>>
>>>>> 1. They restored the laptop to the factory condition by reinstalling
>>>>> windows vista home premium through the recovery disks.
>>>>>
>>>>> They also installed all the latest bios and the audio drivers, and all
>>>>> other drivers.
>>>>>
>>>>> they checked the various microphone settings in the realtek high
>>>>> definition audio options in the control panel.
>>>>>
>>>>> 2. they changed the display panel on which the internal mike is 
>>>>> placed.
>>>>>
>>>>> 3. they changed the motherboard on which the realtek high definition
>>>>> audio
>>>>> chip is there.
>>>>>
>>>>> 4. they compared the recording with hp dv2000 model, which has the
>>>>> conecsant audio chip.
>>>>>
>>>>> the recording quality was very good on the dv 2000 model which has the
>>>>> conecsant audio chip as compared with my laptop.
>>>>>
>>>>> similar problem was there when they checked with the other laptop of
>>>>> the
>>>>> same series which had the realtek chip.
>>>>>
>>>>> hp's service center gave me a service report saying that it is a 
>>>>> common
>>>>> problem with this series laptops.
>>>>>
>>>>> the senior technical people are saying that this is the limitation of
>>>>> the
>>>>> laptop, and we can not do anything.
>>>>>
>>>>> according to me, there is a problem with the realtek high definition
>>>>> audio
>>>>> chip which they are providing with the hp dv6000 series laptops.
>>>>>
>>>>> that is why not only my laptop, but all other laptops in the dv6000
>>>>> series
>>>>> are also having this problem.
>>>>>
>>>>> since I need to do audio recording everyday, I am at a disadvantage
>>>>> after
>>>>> buying this laptop.
>>>>>
>>>>> I did not know about this problem before buying this laptop. otherwise
>>>>> I
>>>>> would have bought any other model.
>>>>>
>>>>> hp is not ready to do anything for me in this case even though there 
>>>>> is
>>>>> a
>>>>> manufacturing defect in the dv6000 series notebooks.
>>>>>
>>>>> for trial, I recorded on soni, dell, compack  laptops. but no laptop 
>>>>> is
>>>>> having such recording problem and the recording quality was very good
>>>>> on
>>>>> these laptops.
>>>>>
>>>>> I want to know if any of you is facing this kind of problem with the 
>>>>> hp
>>>>> laptop.
>>>>>
>>>>> also I would like the advice of the members on this list regarding 
>>>>> this
>>>>> matter, and what can I do further.
>>>>>
>>>>> my laptop is in the warranty period.
>>>>>
>>>>> also if advisable, I am ready to take this matter to the consumer
>>>>> court,
>>>>> because just like me, I do not want other members to suffer after
>>>>> investing good amount of money on these hp laptops.
>>>>>
>>>>> so any of you are planning to purchase a hp laptop of the dv 6000
>>>>> series,
>>>>> and which has the realtek high definition audio chip, and if you are
>>>>> going
>>>>> to use it for recording, then please check the laptop carefully. and 
>>>>> if
>>>>> possible, please select other model.
>>>>>
>>>>> I request all the members to give me your valuable opinion and advice
>>>>> on
>>>>> this matter at the earliest.
>>>>>
>>>>> thanking you all.
>>>>>
>>>>> warm regards.
>>>>>
>>>>> dinesh thole.
>>>>>
>>>>> email: dineshthole at gmail.com
>>>>>
>>>>> mobile: 9922942801.
>>>>>
>>>>> skype id: dinesh.thole
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> after taking the above actions, still the problem has not being
>>>>> resolved.
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>>>>
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