[AI] Beware of on-line fraud...

Subramani L lsubramani at deccanherald.co.in
Fri May 9 03:23:13 EDT 2008

Couple of weeks ago, I attended Symantec's Internet Security Threat
Report brefing, where the spokesperson told the press that enterprises
can't do much about such hackings, because the problem is not with their
infrastructure but those using it. Customers using it are doing so from
unsafe systems which puts pressure on the infrastructure of the
enterprises and in all possibilities likely to infect the website. 


-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Sudhir R
Sent: Friday, May 09, 2008 11:09 AM
To: accessindia at accessindia.org.in
Subject: [AI] Beware of on-line fraud...

> rediff.com	
> May 08, 2008
> Have you ever been a victim of
> online frauds?
> How did it happen to you? Did you lose any money? Did you inform your
bank? What steps did your bank take to help you? Did the incident make
you wiser?
> What steps do you take now to protect your online identity and
confidential details like banking passwords?
> This is what we asked
> Get Ahead
> readers. And here's an interesting experience that reader Ramesh
Vishwanathan, 35, a software engineer from India had in Australia.
> My horrible experience with internet banking fraud relates to a
foreign bank. I am a software engineer working for a leading IT company
in India. I was
> sent to Australia for a year. Like many Indian software engineers, I
had a dream of saving Rs 10-12 lakh a year, return to India, and buy a
> As per the company rules I had to open a salary account in ANZ Bank,
Australia. After 6 months, I managed to save 10,000 Australian dollars
and decided
> to buy a laptop. This is where my troubles began.
> I visited the Dell Australia site (from my official computer), where I
customised my laptop and went to the payment page. I had to choose from
various payment
> options, which were credit card, online fund transfer, cheque etc.
Since I didn't have an Australian credit card and wasn't sure about how
long the cheque
> might take to be processed, I decided to use the online fund transfer
> I had to enter my name and address and other details. As soon as I
clicked enter, I was supposed to be navigated to a page where I would
receive the Dell
> Australia's bank account details. Instead, I was surprised to see a
credit card authorisation page, where my address was already present in
the credit
> card number field. This is where I committed the biggest mistake. I
clicked the 'back' button. I went back to the online fund transfer page,
entered my
> details once again and pressed enter. Then I received Dell Australia's
bank account details. I opened my bank website (on the same window,
another mistake),
> logged in and completed my fund transfer.
> Dell Australia received my payment, I received my laptop within 10
days and I thought all was well.
> List of 1 items
> *>  Dear bank customers... Beware of such e-mails
> list end
> After a week, I received a call from a lady in Bangalore, on behalf of
ANZ, asking me whether I have made any donation to a guy in the
Netherlands. I was
> shocked. The lady said that she was at ANZ's clearing centre and asked
me to immediately open my bank account page. I found that there were 3
> fund transfers of 5,000, 2,000 and 1,000 Australian dollars made to an
account in the Netherlands.
> She told me that since the account holder was an Indian name and the
balance was only 10,000 Australian dollars, she felt that the person was
probably an
> Indian software guy who would not really make such a 'donation'. I
thanked her for her presence of mind and asked her to immediately cancel
the transactions.
> She told me that she could stop two of them, but one transaction of
2,000 Australian dollars had already gone through and she would not be
able to stop
> it. She advised me to contact the local ANZ branch and take further
> I had to rush to the branch, lodge a complaint, then file a case with
the local police station and undergo enough mental torture. After three
months of
> tension, ANZ Bank finally returned the stolen money to my account.
> Had the clearing agent in Bangalore not stopped two of those
transactions, I would have been left without any money in my account.
> List of 1 items
> *>  Don't be a victim of online frauds
> list end
> What had really happened was that the person stealing the account
details was tracking the Dell site and capturing the internet banking
login details. Unfortunately,
> unlike many Indian bank [
> Get Quote]
>  sites, there was no provision of verifying online payee details. I
have not used ANZ banking site for a long time now. I don't know if they
have improved
> the security of the site.
> I have learnt my lesson and decided that I would:
> ~ Use online fund transfer facility only if the site offers payee
verification facility. Otherwise, request the bank to disable the
> ~ Use internet banking only on personal laptop at home
> ~ Close ALL other windows and chat sessions while opening internet
banking and always open a fresh browser window to login to the bank site
> ~ NEVER use the back button when a payment is involved
> ~ Have a latest version of anti virus and spyware software, even if it
means purchasing a licensed version for Rs 2,000 a year. Avoid buying
pirated version
> of anti-virus software for Rs 300 from local vendors, as they will not
have online version updation facility
> I hope sharing my experience will be useful to everyone using internet
banking facility.
> Disclaimer: This is a reader-driven feature. The views expressed by
the readers are their own, and not that of Rediff.com. Rediff.com has
not altered the
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