[AI] Suggestion regarding email & chat support

Harish Kotian harish at accessindia.org.in
Thu Apr 10 13:12:14 EDT 2008


Dear Suresh

Without having such vital information, it is difficult to comment on 
accessability. One will have to install a screen reader and then figure out 
if it is accessabile or not in case it is not a mainstream product.
Harish.

----- Original Message ----- 
From: "Suresh" <suresh.tsl at gmail.com>
To: <accessindia at accessindia.org.in>
Sent: Thursday, April 10, 2008 6:37 PM
Subject: Re: [AI] Suggestion regarding email & chat support


> Dear Amit Bhatt,
>
> Usually BPOs use particular client support software to send and receive
> emails.  Microsoft outlook is used amongst Business Associates.  According
> to the A.M. of Training, Slash Support, They use particular web based 
> system
> to communicate with their customers.  They won't use Microsoft outlook or
> outlook express.  As you mentioned, if we make JAWS work with such 
> software,
> whom should we contact for further assistance?  For voice based process,
> BPOs use CRM (Customer Relationship Management).  I don't know the exact
> name of the software which is used for email and chat support.
>
> Thanks.
> Suresh
> ----- Original Message ----- 
> From: "Amit Bhatt" <misterbhatt at gmail.com>
> To: <accessindia at accessindia.org.in>
> Sent: Thursday, April 10, 2008 6:56 PM
> Subject: Re: [AI] Suggestion regarding email & chat support
>
>
>> Dear Suresh,
>>
>> Chat and E-mail support is Ok but I would like to know what will be the
>> exact work profile witch they have decided for a VI person.
>> As far as chatting is concern, people  do use their internal chatting
>> client
>> in many BPOs.
>> To my knowledge, mostly Microsoft Outlook or Outlook Express is used for
>> having E-mail communication in BPO.
>> Their chatting application doesn't work well with Jaws but it can be made
>> accessible and compliant to Jaws. I am not seeing any problem to come 
>> from
>> using E-mails as I have already mentioned that MS Outlook and OE are 
>> being
>> used for E-mailing.
>> Would be easy for us to comment on the challenges to be faced by a VI
>> person
>> once you'll tell us about the work profile.
>> With profound regards,
>>
>> Amit Bhatt
>> E-mail: misterbhatt at gmail.com
>> IM: champion_bhatt at yahoo.co.in
>> Skype: amitbhattindia
>> Direct cell: +91-986-820-1812
>>
>> "Coming together is beginning, keeping together is progress, working
>> together is success"
>> ----- Original Message ----- 
>> From: "Suresh" <suresh.tsl at gmail.com>
>> To: <accessindia at accessindia.org.in>
>> Sent: Thursday, April 10, 2008 4:30 PM
>> Subject: [AI] Suggestion regarding email & chat support
>>
>>
>>> Hi friends,
>>>
>>> The well-known BPO, Slash Support Chennai is ready to employ visually
>> challenged persons in email and chat support.  Thanks to Welfare
>> Association
>> of the
>>> Blind which creates awareness amongst ITs in Chennai.
>>> As I mentioned earlier, Slash Support has taken initiative to employ
>> visually challenged candidates in email and chat support.  We expect in
>> puts
>> from list
>>> members those who are working in that field already.  Queries as 
>>> follows:
>>>
>>> 1. Is it possible for a VI candidates to work in such field?
>>> 2. Is it accessible for screen reader softwares (especially JAWS)?
>>> 3. Does BPO use any particular software to send email?  If it so, can we
>> work on that software with ease?
>>> 4. What are all the challenges one has to face working in that field?
>>> Please send your in puts.  Thanking you in anticipation.
>>>
>>> Regards
>>> Suresh
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