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Sat Mar 22 04:38:08 EDT 2008


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Source: The Hindu
(http://www.hinduonnet.com/2008/03/22/stories/2008032253860500.htm)
Karnataka
-
Bangalore
  
Just a click away from the consumer court
Raghava M.
Proceedings of 20 district consumer forums in the State can be viewed
on the websiteMinistry wants to bring in transparency and efficiency
in the working of consumer forums
BANGALORE: You no longer have to wait for days to see the fate of the
case filed by you before the consumer courts. Just enter the website
(http://confonet.nic.in) and see the judgement on the very day it is
passed by the court.
In a move that will reach consumer courts to the doorsteps of the
consumer, Ministry of Consumer Affairs, Food and Public Distribution
has put in place a system that will help consumers know about the
cases in various consumer courts in the country. The proceedings of 20
district consumer forums in the State can be seen on the website.
Under the Computerisation and Computer Networking of Consumer Forums
in Country (CONFONET) project, the Ministry wants to bring in
e-governance, transparency and efficiency in the working of consumer
forums. Entering the website, the consumer will be able to see the
judgements and the cases listed for the day (case dairy) in the
district consumer forums, State Consumer Disputes Redressal
Commissions and the National Consumer Disputes Redressal Commission. A
new feature facilitating online filing of complaints is also being
introduced.
In Karnataka, each of the 30 district consumer forums has been
provided with three computers and broadband facility. They are
provided with software designed by the National Informatics Centre,
which is also used by other courts across the country. The entire
working of the consumer forums, including the orders passed, the next
hearing dates, judgements and the compensation amount deposited before
the forums will be made available on the website. The NIC is providing
resource personnel to help consumer forums to upload the judgements
and case diary to the website.
Of the district consumer forums, only 20 have been able to provide the
information. “The NIC’s regional centre has not been able
to oversee the work of the resource personnel,” said an officer
looking into the functioning of the consumer courts. The State
Consumer Commission, which has its own website is yet to be linked
with the network.
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