[AI] Fw: [karmayog] 15 Mar: World Consumer Rights Day - Awareness Programme, Mumbai

Pradeep banakar pradeepsocialwork at gmail.com
Tue Mar 11 23:30:07 EDT 2008


----- Original Message ----- 
From: karmayog - tanya 
To: Karmayog Yahoogroups 
Sent: Monday, March 10, 2008 2:30 AM
Subject: [karmayog] 15 Mar: World Consumer Rights Day - Awareness Programme, Mumbai



From: Dilip Modi 

Subject: Invitation - World Consumer Rights Day 15 March 08 - Awareness Programme in Mumbai - on Consumer interests and Today's Telcommunications Issues

This to invite the users of telecommunications to an event in Mumbai (Jaihind College, Churchgate) on 15 March 08. it is meant not only to increase the awareness of consumers about telecommunications services in India but by your active participation also bear influnece on the Telecom Service Providers, Law Makers, Regulatory Authority, Dispute redressal Authorities etc about the type of service, its quality and its cost effectiveness in terms of tariffs. Many of the issues that are likely to be debated are given below along with event details and registration process. Exercise your rights as consumer and participate. 

Please note that this event is jointly organised by IMC and BTUA and the Sponsors and does not have any registration fees. 

Sent by Dilip Modi on behalf of Mr Achintya Mukherjee (e mail: achint at mtnl.net.in )
Bombay Telephone User Association - Mumbai


----------------------------------------------------------------------------------------------
On World Consumer Rights Day - 15 March 08
                                                        Indian Merchants' Chamber

    Jointly with

Bombay Telephone Users' Association


present a

Consumer Awareness Programme
CONSUMER INTERESTS AND TELECOM ISSUES
on

Saturday, March 15, 2008 

>From  9.00 a.m. to 6.00 p.m.

at

Jaihind College Auditorium

Churchgate, Mumbai

----------------------------------------------------------------------------------------------
SESSIONS AND TOPICS :
MORNING SESSION :
  a.. Registration    : 9 am - 9.30 am
  a.. Inauguration   : 9.30 am - 10.30 am
Chief Guest          : Chairperson :Telecom Regulatory Authority of India*

Guests of Honour : Leaders from the telecom industry (Bharti Airtel, Reliance Communications, Mahanagar Telephone Nigam Ltd., Bharat Sanchar Nigam Ltd., Tata Teleservices, Vodafone, BPL)*

President               : President - Indian Merchants' Chamber

(* Requests forwarded and awaiting confirmation )

  a.. Number Portability  :10.30 am - 11.30 am
  b.. Issues in Spectrum in context of Consumer interests  : 11.30 am - 1.30 pm
(Lead Speakers; Service Providers viewpoints; Questions / Answers and discussion)

LUNCH                             : 1.30 pm - 2.30 pm

AFTERNOON SESSION :  2.30 pm - 5.30 pm

  a.. Consumer Grievance Redressal Systems and Issues (Telecom and Broadcasting)
Lead Speakers; Question / Answers; Service Providers viewpoints and discussion

  a.. Plenary Session       :  5.30 pm - 6.00 pm
PANEL MEMBERS: ( In order of confirmation )
Mahesh Uppal              : Expert in Telecommunications Policy and Regulation*

DPS Seth                      : Former CMD, BSNL and Member, TRAI*

Shalini Singh                  : Journalist , Times of India*.

Rekha Jain                    : Professor in Indian Institute of Management*

Paranjoy Guhathakuta   : Journalist & TV Anchor*

Sucheta Dalal                : Journalist & Consumer Activist*

*( Confirmed )

Senior Advisors             : Telecom Regulatory Authority of India#

TV Ramachandran         :Secretary General, Cellular Operators Association of India (COAI)#

Shri Khanna                  : Secretary General, Association of Unified Telecom Service Providers of India (AUSPI)#

Representatives             : Service Providers including for Broadcasting of TV signals#

#( Confirmation sought )





WHO CAN PARTICIPATE :

1.      Members of Parliament (Mumbai)

2.      Department of Telecommunications (DOT)

3.      Telecom Disputes Settlement and Appellate Tribunal (TDSAT)

4.      Telecom Engineering Centre (TEC)

5.      Internet Service Providers Association of India (ISPAI)

6.      Service Provider Companies 

7.      Consumer Advocacy Groups recognized by TRAI

8.      Consumer Advocacy groups from Mumbai

9.      Broadcasters, Multi Service Operators, Cable Operators

10.  Consumers of Telecom services

11. And of course you the consumer



-------------------------------------------------------------------------------------------------------------------------

REGISTRATION FORM



Consumer Awareness Programme
CONSUMER INTERESTS AND TELECOM ISSUES
March 15, 2008, Jaihind College Auditorium, Mumbai

  

Contact Details:

Mr. Subhash Menon / Mr. Achintya Mukherjee

Head-IT Dept., IMC   /Hon. Jt. Secretary, BTUA

Fax        : 22048508/22838281

E-mail : gs5 at imcnet.org & achint at mtnl.net.in (please send mail to both)

or Call Ms. Neeti, IMC Tel :  2204 66 33 



Dear Sir,

  

We have the pleasure in deputing the following delegate/s for the above-mentioned Programme :



Name of Organisation: .............................



Address: ....................................



Tel. Nos.  ......... Fax:    ........ Mobile No............        



   NAME OF REPRESENTATIVE                                         E Mail ID                                 

1.

2.

3.

4.

5.



INDIVIDUALS
Name: .....................................



Address: ....................................



Tel. Nos. (R) ......... Fax:    ........ Mobile No.........



PLEASE MARK AS APPLICABLE:



(  ) Member of Parliament                                       (  ) Service provider / Associations           

(  ) Representative of Government Agency               (  ) Telecom Professional  

(  ) Consumer Activist                                             (  ) Ordinary User of telecom services;   

(  ) Representative of Media (Electronic / Print)

         

Only limited seats available. Registration (No Cost) on a first-come-first-served basis.



-----------------------------------------------------------------------------------------------------------------------------

A SAMPLE OF CONSUMER ISSUES IN TELECOM:





The telecom scenario in the country for consumers has changed for the better over the last decade. The monopoly of a single service provider has given way to competition and call rates for different segments of telecom service have fallen gradually, helping to widen the subscriber base. Yet consumers across the board are harassed by poor quality of service. Why is this so? 





·        Do operators concentrate as much on quality of service as they do on signing on new customers? Do they have user-friendly systems in place?

·        Have the policy makers kept consumer interests in focus? What has the regulator done for consumers? Are service providers genuinely following all that TRAI has prescribed? Is there timely assistance for the consumer? 

·        Has the process of framing laws and policies on telecom been fair and equitable or has the process affected the services they offer? 

·        Do operators have a real grievance in the matter of spectrum allocation and are government decisions in this area going to impact their delivering good Quality of Service (QOS)? Are consumers paying for all these inefficiencies? 

·        Why is it that telecom issues have, over the last decade, repeatedly landed up for resolution in the courts of law? Is there the need for Parliament to re-examine the law-making and regulatory process?   

·          Does civil society have a role to play? Should there be social audit in quality of service? What is the role of consumer advocacy groups? Is there the necessity of including consumer advocacy groups in the process of setting up and monitoring the maintenance of QOS standards? 

·          Will the action of market forces be the only way to bring about the best in tariff and quality of services and if yes, is it actually being translated into practice?  





To debate all these questions and many more and to enlighten consumers of the various steps taken by the Regulator for their benefit, the IMC and the BTUA have arranged a Consumer Awareness Programme on the World Consumer Rights Day ( 15 March, 2008 ) at the Jaihind College Auditorium, A Road, Churchgate, Mumbai 400020.  

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------




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