[AI] another case of denial of banking facilities
subhashvashishth at gmail.com
Fri Mar 7 00:06:11 EST 2008
The SBI and few other nationalised banks have lot of attitudinal problems
while dealing with Disabled people. Despite circulars, they feel that they
know better about the interest of their customers with disabilities.
Even if you have another account with all facilities in some other bank, the
SBI guys should be given some exposure to the abilities of the Blind
customers and what they can do with the help of technology.
On 3/6/08, Geetha Shamanna <geetha at millernorbert.de> wrote:
> If you have a salary account with another bank and if that bank has given
> you an ATM card and online banking facility, do you still need an SBI
> account? I am aware we should fight for these facilities; but let us also
> make use of the wide range of choices available and opt for banks that are
> blind-friendly rather than persist with problematic ones.
> ----- Original Message -----
> From: "fayaz pasha" <fayazpasha at gawab.com>
> To: <accessindia at accessindia.org.in>
> Cc: <fayaz.pasha at accenture.com>; <fayazpasha_33 at rediffmail.com>
> Sent: Thursday, March 06, 2008 8:11 PM
> Subject: [AI] another case of denial of banking facilities
> > Hi,
> > I hold a savings account with SBI since about 18 months now. Although I
> > did not have much problems opening the account but I have not been given
> > any facilities ATM or internet banking. A few days ago upon my request I
> > got the internet banking facility, it is not complete. At the beginning
> > was informed that I will have even the transaction rites I later
> > discovered it was not true.
> > Now the branch manager claims he cannot give me transactions rites and
> > even viewing rites was something that I should not have got it. Although
> > he acknowledges the technology we use for internet banking, he is still
> > not willing to give me the transaction rites. Even after 2 months I'm
> > able to do any online transaction and still I'm required to personally
> > and draw money although the bank knows I operate a salary account with
> > another bank with all the facilities.
> > Circulars, requests and persuasion has gone unheeded and the only option
> > now left is to take it up with the higher authorities. Since SBI is a
> > party to the circular and being the # 2 largest nationalized bank in the
> > country, this attitude is very painful. Please let me know options to
> > bring this manager to book and get this problem resolved. To whom can I
> > write either in RBI or SBI to get it resolved.
> > Looking for your guidance in this regard.
> > With best regards,
> > Fayaz
> > Fayaz Pasha
> > Mobile 9845942395
> > MSN ID fayazjpasha at hotmail.com
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Subhash Chandra Vashishth,
Mobile : +91-11-9811125521
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