[AI] another case of denial of banking facilities

Rahul Gambhir rahulgambhir.ster at gmail.com
Thu Mar 6 10:13:51 EST 2008

 please send a copy of the problem with sufficient details to:
Kaza Sudhakar
Chief General Manager, Customer Service Department,
Reserve Bank of India.
kazasudhakar at rbi.org.in


Subrat Das
Deputy General Manager, Reserve Bank of India.
subratadas at rbi.org.in

----- Original Message ----- 
From: "fayaz pasha" <fayazpasha at gawab.com>
To: <accessindia at accessindia.org.in>
Cc: <fayaz.pasha at accenture.com>; <fayazpasha_33 at rediffmail.com>
Sent: Thursday, March 06, 2008 8:11 PM
Subject: [AI] another case of denial of banking facilities

> Hi,
> I hold a savings account with SBI since about 18 months now. Although I 
> did not have much problems opening the account but I have not been given 
> any facilities ATM or internet banking. A few days ago upon my request I 
> got the internet banking facility, it is not complete. At the beginning I 
> was informed that I will have even the transaction rites I later 
> discovered it was not true.
> Now the branch manager claims he cannot give me transactions rites and 
> even viewing rites was something that I should not have got it. Although 
> he acknowledges the technology we use for internet banking, he is still 
> not willing to give me the transaction rites. Even after 2 months I'm not 
> able to do any online transaction and still I'm required to personally go 
> and draw money although the bank knows I operate a salary account with 
> another bank with all the facilities.
> Circulars, requests and persuasion has gone unheeded and the only option 
> now left is to take it up with the higher authorities. Since SBI is a 
> party to the circular and being the # 2 largest nationalized bank in the 
> country, this attitude is very painful. Please let me know options to 
> bring this manager to book and get this problem resolved. To whom can I 
> write either in RBI or SBI to get it resolved.
> Looking for your guidance in this regard.
> With best regards,
> Fayaz
> Fayaz Pasha
> Mobile 9845942395
> MSN ID fayazjpasha at hotmail.com
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