[AI] NEED GUIDANCE

Rajesh Asudani rajeshasudani at rbi.org.in
Thu Feb 21 06:11:36 EST 2008


well, such messages of apologetic ignorance are not practicable in a group setting, for any body not knowing the answer may legitimately and hopefully presume that some one else may do the need full.

And, yes, raj, I would be replying to you shortly.

Sorry for the delay.

Rajesh

-----Original Message-----
From: accessindia-bounces at accessindia.org.in [mailto:accessindia-bounces at accessindia.org.inw] On Behalf Of RAJ VASWANI
Sent: Tuesday, February 19, 2008 10:20 PM
To: accessindia at accessindia.org.in
Subject: Re: [AI] NEED GUIDANCE

Hello dear friend,
I'm very thankful to you for sending this valuable information. But for the
rest of the members, It is my request that kindly don't avoid/ignore any
query posted by any member of the list. Whether you know the answer of that
query or not. At least you can say that I don't know enough about it but
I'll surely inform you if I'd be able to collect any information in this
regard. I request to all the members to kindly consider this advise.
Sorry for writing anything wrong.
Hope to get the positive reply this time.
----- Original Message -----
From: "Suresh Sambandhan" <meetmesuresh21 at yahoo.com>
To: <accessindia at accessindia.org.in>
Sent: Monday, February 18, 2008 8:18 PM
Subject: Re: [AI] NEED GUIDANCE


> Hi Friend,
>
> In call center, a different software is used.  It is
> known as CRM that is, Customer Relation Management.
> JAWS does not read the contents of the screen.  I
> think we have to search for scripts which would enable
> JAWS to read efficiently.
>
> In that software, the Customer Care Executive enters
> the details of the customer and gets the elaborate
> details of that particular customer; for example, If
> we call Airtel Customer Service, they will ask our
> mobile number and our name.  As soon as they enter our
> number and our name, they get details about our plan,
> tariff, validity of the sim and so on.  I gave a deep
> thought whether visually challenged can work in the
> field.  Customer Care Executive speaks to the customer
> and reads the contents on the screen simultaneously.
> On other hand, we have to listen to JAWS as well as
> the customer.  The solution is to get script for JAWS
> and braille display.  We can read the contents of the
> screen by using our hands and talk to the customer
> simultaneously.  We have solution but people have to
> realise it.
>
> Regards
> Suresh
> --- RAJ VASWANI <rajvaswani2007 at gmail.com> wrote:
>
>> Hello accessindia,
>> I have some queries related to VI persons regarding
>> call centers.
>> I'd like to put up these queries among you with this
>> hope that I'll be able to get the appropriate
>> replies.
>> 1. Are those software's supported by jaws which are
>> used by the call centers for various purposes?
>> 2. How does a VI customer care officer handles the
>> system while talking to the caller?
>> I mean, for registering the complaint, for providing
>> the required information by the customer?
>> Any help/suggestion will be highly appreciated.
>> RAJ VASWANI
>> CONTACT NO:
>> +919312251593
>> I-MAIL ID:
>> rajvaswani2006 at gmail.com
>> To unsubscribe send a message to
>> accessindia-request at accessindia.org.in with the
>> subject unsubscribe.
>>
>> To change your subscription to digest mode or make
>> any other changes, please visit the list home page
>> at
>>
>>
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>>
>
>
> Regards
>
> Suresh. S
>
> Every solution of a problem is a new problem...Gothe
>
>
>
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