[AI] NEED GUIDANCE

FARHAN m_farhanahmed26 at yahoo.ca
Tue Feb 19 10:29:36 EST 2008


thanks friend.
----- Original Message ----- 
From: "Suresh Sambandhan" <meetmesuresh21 at yahoo.com>
To: <accessindia at accessindia.org.in>
Sent: Tuesday, February 19, 2008 8:06 PM
Subject: Re: [AI] NEED GUIDANCE


>I have no clue where we can download that software.
> We can try in google by entering "CRM Customer
> Relationship Management software".  I cited "airtel"
> as an example to explain how the process works.
> --- FARHAN <m_farhanahmed26 at yahoo.ca> wrote:
>
>> hmm!
>> can we download such software from the web? i mean,
>> if i want to detail from
>> any mobilink number, i can do. mobilink is a
>> vireless cumpeny like airtell
>> in indeia. please tell me where i can fined such
>> software.
>> regards,farhan.
>> ----- Original Message ----- 
>> From: "Suresh Sambandhan" <meetmesuresh21 at yahoo.com>
>> To: <accessindia at accessindia.org.in>
>> Sent: Monday, February 18, 2008 6:48 AM
>> Subject: Re: [AI] NEED GUIDANCE
>>
>>
>> > Hi Friend,
>> >
>> > In call center, a different software is used.  It
>> is
>> > known as CRM that is, Customer Relation
>> Management.
>> > JAWS does not read the contents of the screen.  I
>> > think we have to search for scripts which would
>> enable
>> > JAWS to read efficiently.
>> >
>> > In that software, the Customer Care Executive
>> enters
>> > the details of the customer and gets the elaborate
>> > details of that particular customer; for example,
>> If
>> > we call Airtel Customer Service, they will ask our
>> > mobile number and our name.  As soon as they enter
>> our
>> > number and our name, they get details about our
>> plan,
>> > tariff, validity of the sim and so on.  I gave a
>> deep
>> > thought whether visually challenged can work in
>> the
>> > field.  Customer Care Executive speaks to the
>> customer
>> > and reads the contents on the screen
>> simultaneously.
>> > On other hand, we have to listen to JAWS as well
>> as
>> > the customer.  The solution is to get script for
>> JAWS
>> > and braille display.  We can read the contents of
>> the
>> > screen by using our hands and talk to the customer
>> > simultaneously.  We have solution but people have
>> to
>> > realise it.
>> >
>> > Regards
>> > Suresh
>> > --- RAJ VASWANI <rajvaswani2007 at gmail.com> wrote:
>> >
>> >> Hello accessindia,
>> >> I have some queries related to VI persons
>> regarding
>> >> call centers.
>> >> I'd like to put up these queries among you with
>> this
>> >> hope that I'll be able to get the appropriate
>> >> replies.
>> >> 1. Are those software's supported by jaws which
>> are
>> >> used by the call centers for various purposes?
>> >> 2. How does a VI customer care officer handles
>> the
>> >> system while talking to the caller?
>> >> I mean, for registering the complaint, for
>> providing
>> >> the required information by the customer?
>> >> Any help/suggestion will be highly appreciated.
>> >> RAJ VASWANI
>> >> CONTACT NO:
>> >> +919312251593
>> >> I-MAIL ID:
>> >> rajvaswani2006 at gmail.com
>> >> To unsubscribe send a message to
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>> >> subject unsubscribe.
>> >>
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>> >>
>> >>
>> >
>>
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>> >>
>> >
>> >
>> > Regards
>> >
>> > Suresh. S
>> >
>> > Every solution of a problem is a new
>> problem...Gothe
>> >
>> >
>> >
>> >
>>
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>
>
> Regards
>
> Suresh. S
>
> Every solution of a problem is a new problem...Gothe
>
>
> 
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