[AI] NEED GUIDANCE

Suresh Sambandhan meetmesuresh21 at yahoo.com
Tue Feb 19 10:06:32 EST 2008


I have no clue where we can download that software. 
We can try in google by entering "CRM Customer
Relationship Management software".  I cited "airtel"
as an example to explain how the process works.
--- FARHAN <m_farhanahmed26 at yahoo.ca> wrote:

> hmm!
> can we download such software from the web? i mean,
> if i want to detail from 
> any mobilink number, i can do. mobilink is a
> vireless cumpeny like airtell 
> in indeia. please tell me where i can fined such
> software.
> regards,farhan.
> ----- Original Message ----- 
> From: "Suresh Sambandhan" <meetmesuresh21 at yahoo.com>
> To: <accessindia at accessindia.org.in>
> Sent: Monday, February 18, 2008 6:48 AM
> Subject: Re: [AI] NEED GUIDANCE
> 
> 
> > Hi Friend,
> >
> > In call center, a different software is used.  It
> is
> > known as CRM that is, Customer Relation
> Management.
> > JAWS does not read the contents of the screen.  I
> > think we have to search for scripts which would
> enable
> > JAWS to read efficiently.
> >
> > In that software, the Customer Care Executive
> enters
> > the details of the customer and gets the elaborate
> > details of that particular customer; for example,
> If
> > we call Airtel Customer Service, they will ask our
> > mobile number and our name.  As soon as they enter
> our
> > number and our name, they get details about our
> plan,
> > tariff, validity of the sim and so on.  I gave a
> deep
> > thought whether visually challenged can work in
> the
> > field.  Customer Care Executive speaks to the
> customer
> > and reads the contents on the screen
> simultaneously.
> > On other hand, we have to listen to JAWS as well
> as
> > the customer.  The solution is to get script for
> JAWS
> > and braille display.  We can read the contents of
> the
> > screen by using our hands and talk to the customer
> > simultaneously.  We have solution but people have
> to
> > realise it.
> >
> > Regards
> > Suresh
> > --- RAJ VASWANI <rajvaswani2007 at gmail.com> wrote:
> >
> >> Hello accessindia,
> >> I have some queries related to VI persons
> regarding
> >> call centers.
> >> I'd like to put up these queries among you with
> this
> >> hope that I'll be able to get the appropriate
> >> replies.
> >> 1. Are those software's supported by jaws which
> are
> >> used by the call centers for various purposes?
> >> 2. How does a VI customer care officer handles
> the
> >> system while talking to the caller?
> >> I mean, for registering the complaint, for
> providing
> >> the required information by the customer?
> >> Any help/suggestion will be highly appreciated.
> >> RAJ VASWANI
> >> CONTACT NO:
> >> +919312251593
> >> I-MAIL ID:
> >> rajvaswani2006 at gmail.com
> >> To unsubscribe send a message to
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> >> subject unsubscribe.
> >>
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> >> at
> >>
> >>
> >
>
http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
> >>
> >
> >
> > Regards
> >
> > Suresh. S
> >
> > Every solution of a problem is a new
> problem...Gothe
> >
> >
> > 
> >
>
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Regards

Suresh. S

Every solution of a problem is a new problem...Gothe


      ____________________________________________________________________________________
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