[AI] Banks-Volunteers

Harish Kotian harish at accessindia.org.in
Thu Sep 6 22:33:43 EDT 2007


Hi Rajesh
At this juncture, we need to demo by a totally blind using ATM's without 
assistance using the sequence of operation.
Harish.

----- Original Message ----- 
From: "Rajesh Asudani" <rajeshasudani at rbi.org.in>
To: <accessindia at accessindia.org.in>
Cc: <kazasudhakar at rbi.org.in>; <subratadas at rbi.org.in>; 
<k.ramkrishna at idbi.co.in>
Sent: Thursday, September 06, 2007 3:14 PM
Subject: Re: [AI] Banks-Volunteers


> Well, the blind person may operate ATM machines in any one of the 
> following
> ways:
>
> 1. Simplest and by far the most common way is to take assistance of one's
> trusted sighted person;
> 2. By remembering the exact sequence of options/menus after being told 
> once
> by anybody;
> 3. By listening to talking menus/options, in case it is provided;
> 4. touch screen machines without talking features, not operable, but
> manageable with assistance of one's trusted partner.
>
> It would be unfair to usher in a blind volunteer in a new ATM booth, not
> having talking features, without acquainting her/him with sequence of
> menus/options, and concluding that she/he can not operate ATM.
>
> I can comprehend no issue in allowing a blind person use ATM in any manner
> 1, or 2, above, she/he wishes, even if banks may not be compelled at this
> juncture to install talking once. They may, inn all fairness, be compelled
> to install at least one talking ATM machine in a wide area, or by any 
> count,
> not to universalize touch screens.
>
> We must convince bigwigs that no bank takes responsibility for any misuse 
> of
> ATM of any customer, so blindness is immaterial.
> Showing them practically how blind may use ATM, either by remembering or 
> by
> assistance from one's trusted partner, or by listening to talking 
> prompting,
> is tantamount to a move when women were, in the beginning, asked to 
> furnish
> a medical certificate about their fitness to operate a typewriter!!!!!!!
> Oh, god! Where has the intellect and abstract thinking vanished!!!!!!
>
> Rajesh
>
> ----- Original Message ----- 
> From: "Pamnani" <kanchanpamnani at hotmail.com>
> To: <accessindia at accessindia.org.in>
> Cc: <kazasudhakar at rbi.org.in>; <subratadas at rbi.org.in>; "K.Ramkrishna"
> <k.ramkrishna at idbi.co.in>
> Sent: Thursday, September 06, 2007 2:06 PM
> Subject: [AI] Banks-Volunteers
>
>
>> Need Help Urgently
>>
>> need 3 Volunteers from Mumbai or volunteers who are willing to come to
>> Mumbai who will demonstrate to the RBI bigwigs that the Visually
>> challenged can and do use A T M.
>> The bank does not matter since all banks have branches close to the R B I
>> in Fort area of Mumbai.
>> My first strategy of sending complaints to the RBI Officials does not 
>> seem
>> to have worked fully.Some benefitted but in some cases the  banks are
>> adamant they are burying their heads like ostriches and not giving proper
>> answers. None of them say no but none of them are willing to put it in
>> writing because they know that they will be sued. There are currently 2
>> cases amongst our members which need to be resolved.
>>
>> The plan is to show the R B I officials that we can use ATM therefore 
>> they
>> need not fear for our security.
>> Lets see.
>> Kanchan Pamnani
>> Advocate & Solicitor
>> 9, Suleman Chambers,
>> Battery Street, Colaba,
>> Mumbai - 400 039.
>>
>>
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