[AI] It is the Kingfisher this time

harish kotian hpkotian at rbi.org.in
Mon Aug 20 07:49:54 EDT 2007


Hi
I sent a complaint of the incident to Vijay malya, chairman Kingfisher. If 
anyone also wishes to express their opinion on the incident, the email id to 
write is:
chairman at flykingfisher.com
Harish.


----- Original Message ----- 
From: "Dinesh Kaushal" <dineshkaushal at hotmail.com>
To: <accessindia at accessindia.org.in>
Sent: Monday, August 20, 2007 1:53 PM
Subject: Re: [AI] It is the Kingfisher this time


>I am not a lawyer, but I feel that in DGCA guidelines, there was something
> of the kind, that if the airlines feels that boarding a disabled flier 
> could
> cause security issue, then they could refuse.
>
> Although in the above case, there is no security cause as with any blind
> person it should not be an issue, but not sure if airlines can misuse this
> clause.
>
> Regards
> Dinesh Kaushal
>
> blog at
> dineshkaushal.blogspot.com
>
> -----Original Message-----
> From: accessindia-bounces at accessindia.org.in
> [mailto:accessindia-bounces at accessindia.org.in] On Behalf Of harish kotian
> Sent: Monday, August 20, 2007 10:49 AM
> To: accessindia at accessindia.org.in
> Subject: [AI] It is the Kingfisher this time
>
> Hi friends
> Yesterday I was to return back from Bangalore to Hyderabad. I had booked a
> Kingfisher ticket.
>
> The flight was at 9 pm and I reached the airport by 7.45.
>
> At checkin counter the female, asked me to see their supervisor and she 
> sent
> me along with an assistant. The supervisor said that I be given an isle
> seat.
>
> They made me seated in the waiting hall and they told they would give me a
> boarding card and to be seated as there was a long queue.
>
> Half an hour elapsed and there was no sight of them. I went to the counter
> and I got the same reply and was again seated.
>
> I waited for another 15 minutes and by then, the security call was
> announced. I again went to the counter and demanded for the boarding card
> and I insisted I would wait no more.
>
> At this time she rattled that she could not give me the boarding card and
> that she would give me full refund.
> On demanding the reason, she went onto  say that all the cabin crew were
> females on that flight and as I was travelling alone they could not help.
>
> I had a heated exchange of words and refused to budge anything short of a
> boarding card.
>
> She spoke to the crew and made it clear that I was not giveing in. In the
> mean time I kept my cellphone camera in video mode.
>
> Finally I was given the boarding card and hurridly my security was done.
>
> I sat sulkily in my seat and made no bones showing my displeasure. I hadto
> give the crew a mouth full and I used my opportunity when they served 
> food.
> I told them I was too agitated to eat anything. They were very sorry at 
> the
> end of it.
>
> Before deplaning on reaching Hyd I gave them another dose and demanded 
> from
> them what extra they had to do for me.  I finally told to tell all their
> colleagues such an incident should never occur.
>
> I am surely going to complain to DGCA, how their new guidelines is 
> followed.
>
> Harish.
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