[AI] It is the Kingfisher this time

Subramani L lsubramani at deccanherald.co.in
Mon Aug 20 06:19:16 EDT 2007


The problem is more with ground staff than with airlines. Most of them
have wrong ideas about persons with disability and it is sometimes
difficult for us to make them see the point --that is they only stand to
gain by accommodating us with very little assistance.

Subramani

-----Original Message-----
From: accessindia-bounces at accessindia.org.in
[mailto:accessindia-bounces at accessindia.org.in] On Behalf Of Pamnani
Sent: Monday, August 20, 2007 3:17 PM
To: accessindia at accessindia.org.in
Subject: Re: [AI] It is the Kingfisher this time

Write directly to Vijay Mallya. There has been another case of
Kingfisher 
misbehaving with a disabled passenger and I am told he complained to
Vijay 
Mallya and got a direct apolagy.
I dont have to tell you to  follow up on both sides.
I have travelled alone on King fisher and I have not had a problem.

Kanchan Pamnani
Advocate & Solicitor
9, Suleman Chambers,
Battery Street, Colaba,
Mumbai - 400 039.



----- Original Message ----- 
From: "harish kotian" <hpkotian at rbi.org.in>
To: <accessindia at accessindia.org.in>
Sent: Monday, August 20, 2007 10:49 AM
Subject: [AI] It is the Kingfisher this time


> Hi friends
> Yesterday I was to return back from Bangalore to Hyderabad. I had
booked a 
> Kingfisher ticket.
>
> The flight was at 9 pm and I reached the airport by 7.45.
>
> At checkin counter the female, asked me to see their supervisor and
she 
> sent me along with an assistant. The supervisor said that I be given
an 
> isle seat.
>
> They made me seated in the waiting hall and they told they would give
me a 
> boarding card and to be seated as there was a long queue.
>
> Half an hour elapsed and there was no sight of them. I went to the
counter 
> and I got the same reply and was again seated.
>
> I waited for another 15 minutes and by then, the security call was 
> announced. I again went to the counter and demanded for the boarding
card 
> and I insisted I would wait no more.
>
> At this time she rattled that she could not give me the boarding card
and 
> that she would give me full refund.
> On demanding the reason, she went onto  say that all the cabin crew
were 
> females on that flight and as I was travelling alone they could not
help.
>
> I had a heated exchange of words and refused to budge anything short
of a 
> boarding card.
>
> She spoke to the crew and made it clear that I was not giveing in. In
the 
> mean time I kept my cellphone camera in video mode.
>
> Finally I was given the boarding card and hurridly my security was
done.
>
> I sat sulkily in my seat and made no bones showing my displeasure. I
hadto 
> give the crew a mouth full and I used my opportunity when they served 
> food. I told them I was too agitated to eat anything. They were very
sorry 
> at the end of it.
>
> Before deplaning on reaching Hyd I gave them another dose and demanded

> from them what extra they had to do for me.  I finally told to tell
all 
> their colleagues such an incident should never occur.
>
> I am surely going to complain to DGCA, how their new guidelines is 
> followed.
>
> Harish.
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